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Customer Service Representative (Facilities Maintenance)
Colwich, Kansas, United States · On-site
Entry level
Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, …
Skills: Customer Service, Facilities Maintenance, Work Order Management, SLA Compliance, Invoice Auditing
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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
Acts as the primary liaison between customers and Vixxo to manage service requests and preventive maintenance processes. Responsible for building rapport with contractors and providing proactive communication regarding service status and costs.
Requirements
Requires a minimum of one year of experience in customer service and proficiency with Microsoft Office products. Experience with Siebel and facilities maintenance is considered a plus.
Full job description
Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX.
THE ROLE
The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.
WHO WILL LOVE THIS JOB
A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up
TOP 3 RESPONSBILITIES
Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.
QUALIFICATIONS
Minimum of 1-year experience providing excellent customer service
Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
Experience with facilities maintenance is a plus.
WHY VIXXO
Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.
Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.
At Vixxo Facility Solutions, we pride ourselves on delivering unparalleled expertise to create outstanding customer experiences. Our extensive service provider network, coupled with proactive analytics and our proprietary cost management platform, enables us to offer a wide array of services. These include comprehensive facilities management (whether individual or specialized), trade services, and project services tailored for multi-site businesses in the Convenience, Grocery, Restaurant, and Retail sectors.
Today, we service over 3 million assets and 125,000 locations, provide more than 40 specialized trades, including HVAC-R, Food Service & Beverage, and have completed over 100,000 capital projects. We developed the first virtual technician assistant, an innovative AI tool that revolutionizes the way technicians diagnose and repair equipment by offering real-time guidance, troubleshooting, and feedback.
At the end of the day, our purpose is to keep facilities, providers, and local communities running at their best.
Offices: 7000 E Shea Blvd, Suite H-1970, Scottsdale, Arizona 85254, US · 1815 South Meyers Road, Oakbrook Terrace, IL 60181, US · 1300 Hall Blvd, Suite 3A, Bloomfield, Connecticut 06002, US · 2711 LBJ Fwy, Farmers Branch, Texas 75234, US
Asset ManagementEnergy and SustainabilityBusiness Analytics and StrategyProject and Trade ServicesTotal Lifecycle ManagementNational RolloutsSigns and LightingTroubleshooting with AIand Cost ManagementFacilities Support Services
At Vixxo Facility Solutions, we pride ourselves on delivering unparalleled expertise to create outstanding customer experiences. Our extensive service provider network, coupled with proactive analytics and our proprietary cost management platform, enables us to offer a wide array of services. These include comprehensive facilities management (whether individual or specialized), trade services, and project services tailored for multi-site businesses in the Convenience, Grocery, Restaurant, and Retail sectors.
Today, we service over 3 million assets and 125,000 locations, provide more than 40 specialized trades, including HVAC-R, Food Service & Beverage, and have completed over 100,000 capital projects. We developed the first virtual technician assistant, an innovative AI tool that revolutionizes the way technicians diagnose and repair equipment by offering real-time guidance, troubleshooting, and feedback.
At the end of the day, our purpose is to keep facilities, providers, and local communities running at their best.
Offices: 7000 E Shea Blvd, Suite H-1970, Scottsdale, Arizona 85254, US · 1815 South Meyers Road, Oakbrook Terrace, IL 60181, US · 1300 Hall Blvd, Suite 3A, Bloomfield, Connecticut 06002, US · 2711 LBJ Fwy, Farmers Branch, Texas 75234, US
Asset ManagementEnergy and SustainabilityBusiness Analytics and StrategyProject and Trade ServicesTotal Lifecycle ManagementNational RolloutsSigns and LightingTroubleshooting with AIand Cost ManagementFacilities Support Services