Interview, hire, train, support, and develop all Admission Coordinators (AC). Supervise all day-to-day AC activities to ensure an efficient and timely intake/admission process is achieved with all new patient referrals. …
Skills: Customer Service, Team Leadership, Management, Professionalism, Collaboration
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity …
Skills: Team Leadership, Patient Care Coordination, Interdisciplinary Team Supervision, Patient Advocacy, Records Management
The Chaplain is a member of the interdisciplinary team and focuses on the spiritual needs of patients, families, caregivers and staff, including volunteers. The chaplain provides pastoral care interventions, including pa…
Skills: Pastoral Care, Spiritual Assessment, Pastoral Counseling, Crisis Intervention, Compassion
The Chaplain is a member of the interdisciplinary team and focuses on the spiritual needs of patients, families, caregivers and staff, including volunteers. The chaplain provides pastoral care interventions, including pa…
Skills: Pastoral Care, Counseling, Spiritual Assessment, Compassion, Teamwork
Why Hospice? Why VITAS? Have you ever considered hospice as a clinical specialty—one that blends clinical expertise with deep human connection? Just like cardiology or pediatrics, hospice is a specialty rooted in skill, …
Skills: Patient Assessment, Hospice Care, Patient Admissions, Interdisciplinary Teamwork, Clinical Communication
$57990.4 - $96595.2 /Annual QUALIFICATIONS Qualified candidates must be credentialed and licensed (as required) health care professional preferred.Certified Professional in Healthcare Quality preferred. Knowledge of hosp…
The Chaplain is a member of the interdisciplinary team and focuses on the spiritual needs of patients, families, caregivers and staff, including volunteers. The chaplain provides pastoral care interventions, including pa…
The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity …
Skills: Team Leadership, Patient Care Coordination, Supervision, Patient Advocacy, Interdisciplinary Team Management
Whitpain Township, Pennsylvania, United States · On-site
Mid level
Records physical findings, and formulates plan and prognosis, based on patient's condition. Discusses case with physician and other health professionals to prepare comprehensive patient care plan. Prescribes or recommend…
Skills: Physical Examinations, Preventive Health Measures, Hospice Care, Patient Assessment, Collaboration
WHO WE ARE We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-cla…
Skills: Medical Care, Patient Treatment, Hospice Care, Clinical Education, Interdisciplinary Team Collaboration
Schedule: office-based, Monday-Friday, from 8 am to 5 pm, one field day required per month. Salary: $ 115k–$140k based on experience, plus quarterly performance-based bonuses. WHO WE ARE We are VITAS Healthcare, the nati…
The Caseworker is that member of patient care operations whose primary function is to assist in providing direct casework services to the patient and family within the hospice program of care. QUALIFICATIONS Qualified ca…
Skills: Casework Services, Patient Care, Hospice Care, Collaboration, Professionalism
PRIMARY FUNCTION The Respiratory Therapist will provide respiratory services to VITAS patients so that the quality of life might be enhanced. Assesses the respiratory status of patients admitted into the VITAS program as…
Skills: Respiratory Care, Patient Assessment, Hospice Care, End-of-life Care, Clinical Collaboration
WHO WE ARE We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-cla…
The Volunteer Services Coordinator is a member of the interdisciplinary team who is responsible for representing the volunteers and advocating for volunteer services, identifying needs for volunteers, matching volunteers…
Salary Range: $40-$42/Hourly Why Hospice? Why VITAS? Have you ever considered hospice as a clinical specialty—one that blends medical expertise with deep human connection? Just like cardiology or pediatrics, hospice is a…
Skills: Patient Admission, Hospice Care, Patient Assessment, Interdisciplinary Collaboration, Clinical Communication
Salary Range: $40-44 / Hourly Why Hospice? Why VITAS? Have you ever considered hospice as a clinical specialty—one that blends medical expertise with deep human connection? Just like cardiology or pediatrics, hospice is …
Skills: Patient Admission, Hospice Care, Clinical Assessment, Interdisciplinary Collaboration, Patient Communication
Records physical findings, and formulates plan and prognosis, based on patient's condition. Discusses case with physician and other health professionals to prepare comprehensive patient care plan. Prescribes or recommend…
Skills: Physical Examinations, Preventive Health Measures, Hospice Care, Patient Assessment, Clinical Collaboration
WHO WE ARE At VITAS Healthcare, we’ve been the nation’s leading end-of-life care provider for more than 45 years. We’re not just a hospice company—we’re a mission-driven movement built on compassion, support, and growth …
Skills: Consultative Sales, Medical Education, Hospice Services, Patient Care Solutions, Professionalism
WHO WE ARE We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-cla…
Skills: Clinical Management, Customer Service Management, Hospice Care, Financial Management, Staff Supervision
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Competitive Compensation, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance
Posted 27d ago
~40 hrs/week
Responsibilities
The Supervisor oversees the Care Connection Center management team to ensure high-quality customer service. They are responsible for leading team efforts to support the organization's hospice mission with professionalism and compassion.
Requirements
The candidate must be a professional customer service expert capable of leading a team. They should demonstrate a commitment to collaboration, growth, and innovation within a healthcare setting.
Full job description
Interview, hire, train, support, and develop all Admission Coordinators (AC).
Supervise all day-to-day AC activities to ensure an efficient and timely intake/admission process is achieved with all new patient referrals.
Supervise AC adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs.
Continuously monitor all day-to-day activities taking place within the Care Connection Center.
Supports all strategies, plans, and implementations as directed by Senior Leadership.
Emphasis on the supervision of VX data integrity to ensure a clean billable patient record.
Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded.
Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support all ACs.
Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded.
Proactively identify operational efficiency and customer service enhancement opportunities.
Work directly with all corresponding programs to support, meet, and/or exceed their individual referral/admission goals.
Respond to complaints in a timely manner and maintain quality improvement documentation.
Supervise staff as first-level leadership implementing strategies, processes, and guidelines
Determine work procedures, prepare work schedules, and expedite workflow
Evaluate and standardize procedures to improve efficiency of subordinates
Observe and evaluate employees and work procedures to ensure quality standards and service is met
Provide feedback regarding personnel actions such as new hire requests and discharges, to ensure proper staffing
Attend meetings, training activities, courses and all other work-related activities as required
QUALIFICATIONS
Two or more years related experience supervising an operations team in a 24/7 environment.
Call Center/Customer Service management experience preferred.
Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment.
Expert in the delivery and monitoring of customer interactions.
A solid track record of managing customer service complaints
Experienced in leading, supervising, and supporting customer service agents
Ability to research and analyze information and data to arrive at and articulate valid findings, including root cause analysis, to build recommended corrective action plans.
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
Superior ability to effectively communicate at all levels both verbally and in writing
Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
Proven track record for supporting teams that are proactive in driving process improvement.
Must be highly organized and able to manage multiple responsibilities.
Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
EDUCATION
Completion of high school or basic education equivalency required. Bachelor’s degree preferred.
SPECIAL INSTRUCTIONS TO CANDIDATES
EOE/AA M/F/D/V
VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.
Benefits Include:
- Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance - Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS
Related keywords
Hospice CareEnd-of-life CareCustomer Service ManagementCare Connection CenterHealthcare AdministrationTeam Leadership
VITAS® Healthcare, the nation's leading provider of end-of-life care since 1978.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1978
Headquarters
Miramar, Florida
LinkedIn followers
91,347
The nation’s leading provider of end-of-life care, and we have the resources and expertise to support your personal and professional growth. With nearly 12,000 employees, VITAS was named a 2025 Top Workplace in Healthcare.
We are committed to providing compassionate care to hospice patients and supporting their families. VITAS team members find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others.
We also take care of each other, supporting our team members with resources, mentoring, and flexibility to do what’s right at the bedside. Here, you will be trusted as an expert in your field and as a valued team member whose efforts are vital to our mission.
Join the team at VITAS and do work that matters: Your Passion. Our Purpose. Endless Possibilities.
Offices: 3046 Corporate Way, Miramar, Florida 33025, US
Hospice Care and Palliative CareHospitalHealth Care
VITAS® Healthcare, the nation's leading provider of end-of-life care since 1978.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1978
Headquarters
Miramar, Florida
LinkedIn followers
91,347
The nation’s leading provider of end-of-life care, and we have the resources and expertise to support your personal and professional growth. With nearly 12,000 employees, VITAS was named a 2025 Top Workplace in Healthcare.
We are committed to providing compassionate care to hospice patients and supporting their families. VITAS team members find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others.
We also take care of each other, supporting our team members with resources, mentoring, and flexibility to do what’s right at the bedside. Here, you will be trusted as an expert in your field and as a valued team member whose efforts are vital to our mission.
Join the team at VITAS and do work that matters: Your Passion. Our Purpose. Endless Possibilities.
Offices: 3046 Corporate Way, Miramar, Florida 33025, US
Hospice Care and Palliative CareHospitalHealth Care