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Jobs at Visana Health (Now Hiring) — 2 open

Visana Health logoVisana Health

Remote Care Coordinator

Minneapolis, Minnesota, United States · Remote Solely

$18/hr–$22/hr

Mid level$38M raised

About Visana Health Visana Health is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-center…

Skills: Patient Coordination, Medical Assisting, EMR Navigation, CoverMyMeds, Patient Outreach

Visana Health logoVisana Health

Regional Vice President, Employer Sales

Minneapolis, Minnesota, United States · On-site

Senior+$38M raised

Location Type: Fully remote within the United States About the Role We're looking for an experienced healthcare sales professional to own growth within our existing payer footprint by partnering directly with Administrat…

Skills: Healthcare Sales, Consultative Selling, Relationship Management, Territory Planning, Executive Presentation

Visana Health logo

Remote Care Coordinator

Visana Health

Minneapolis, Minnesota, United States • Remote Solely

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Mid level

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  • $18/hr–$22/hr
  • Full-time
  • professional certificate
  • Medical insurance, Dental insurance, Vision insurance, HSA, FSA, 401(k)
  • Posted 1d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

The Care Coordinator manages timely healthcare services and patient outreach to ensure high-quality clinical outcomes. Responsibilities include administrative tasks such as scheduling, pharmacy calls, and managing electronic health records in a virtual environment.

Requirements

Candidates must have a Medical Assistant certification and 2-3 years of healthcare customer service experience with hybrid practice models. Proficiency in CoverMyMeds and EMR systems is required, along with the ability to work specific shifts across Pacific or Eastern time zones.

Full job description

About Visana Health

Visana Health is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-centered human touch to care for complex conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more.

Even if you don’t necessarily check every box, please apply, we value diversity in our hiring process.

About the Job

The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the timely coordination of health care services to meet every patient's individual needs and promote high quality visit experiences and cost effective clinical outcomes.

Medical Assistant Certification is required.

This is a full-time benefited position with a 90 day probation period.

Key Functions & Responsibilities (included But Not Limited To):

Patient Support

  • Initiate proactive patient outreach to support lab/imaging/referral tracking, gaps in care and other quality measure improvement efforts.
  • Perform multiple administrative tasks such as; Scheduling appointments, sending out lab/imaging orders, assisting with pharmacy calls and prescriptions, completing referrals, updating electronic health records, adding/updating insurance packages, collecting payments.

Communication

  • Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages
  • Conduct effective and compassionate communication with patients to plan, implement and follow up on patient needs.

Problem Solving

  • Real time clinical support to solve/ trouble shoot challenges that come with providing remote virtual services.
  • Assisting patients with lab, imaging or pharmacy issues in real time.
  • Identifies and appropriately manages patient related issues to the Provider when required.
  • Escalates to Practice Leadership in a timely manner when patient cases require special or immediate attention. (E.g. adverse events or patient complaints) 

Following Regulations 

  • Provides quality customer service- follows HIPAA rules/regulations.
  • adhere to all relevant regulations, policies, and procedures to ensure patient safety and privacy
  • Adhere to internal compliance program/protocols 

Requirements

Qualifications

  • 2-3 years of healthcare customer service experience with hybrid practice models
  • Medical Assistant certification required
  • Prior experience utilizing the CoverMyMeds system required
  • Demonstrated excellence navigating and using an EMR 
  • Must be willing to work nights or weekends including east/west coast time zones
  • Highly organized, detail-oriented, self-starter
  • Ability to work Tuesday through Saturday 7:00am - 4:00 pm Pacific Standard Time or 10:00am - 7:00pm Eastern Standard Time

Benefits & Details

  • Compensation: $18-22/hr
  • Fully Remote
  • Comprehensive medical, dental, and vision insurance
  • HSA & FSA options
  • 401(k)
  • Work alongside a passionate, mission-driven team transforming women’s healthcare
  • Unlimited PTO
  • Benefit perks like Wellhub and Talkspace

As part of your role, you may come into contact with sensitive patient information governed by HIPAA. Visana will provide security and privacy training.

Why Join Visana Health?

Women’s health has been treated like a narrow set of “moments” for far too long. Visana is building something bigger: whole-person care across life stages, with deep clinical expertise in complex, high-cost conditions like menopause, endometriosis, and PCOS.

In this role you will help design experiences that allow patients to access care more easily and receive the support they need. Your work will directly shape how members engage with Visana and how clinicians deliver care through our platform.

Commitment to Diversity

Visana Health is a proud Equal Opportunity Employer. We actively value diverse voices and backgrounds and welcome applicants regardless of race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any legally protected characteristics.

Related keywords

Medical Assistant CertificationCoverMyMedsEMRHIPAAWomen's HealthVirtual ClinicPatient PortalChronic Pelvic PainEndometriosisUterine FibroidsPCOSMenopauseHealthcare AdministrationPatient AdvocacyRemote Care

About Visana Health

LinkedInVisit site

A virtual women’s health clinic offering whole-person clinical care for the widest range of women's health conditions.

Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
2019
Headquarters
Minneapolis, MN
LinkedIn followers
12,438
Total funding
$38M

Visana Health is the world's most comprehensive virtual women's health clinic, providing medical care and integrated whole-person support for every phase of a woman's life. While other women's health companies focus on fertility and maternity, Visana is the only company focused on providing longitudinal, value-based care from menstruation to menopause, including preventive care, hormonal health, menopause and perimenopause, and complex gynecology care. To learn more, visit www.visanahealth.com.

Offices: Minneapolis, MN 55408, US

Health CareWellnessWomen's
View all jobs at Visana Health

About Visana Health

LinkedInVisit site

A virtual women’s health clinic offering whole-person clinical care for the widest range of women's health conditions.

Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
2019
Headquarters
Minneapolis, MN
LinkedIn followers
12,438
Total funding
$38M

Visana Health is the world's most comprehensive virtual women's health clinic, providing medical care and integrated whole-person support for every phase of a woman's life. While other women's health companies focus on fertility and maternity, Visana is the only company focused on providing longitudinal, value-based care from menstruation to menopause, including preventive care, hormonal health, menopause and perimenopause, and complex gynecology care. To learn more, visit www.visanahealth.com.

Offices: Minneapolis, MN 55408, US

Health CareWellnessWomen's
View all jobs at Visana Health

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