Easton, Pennsylvania, United States · On-site
Job Description POSITION: Customer Care Account Representative/Senior LOCATION: Customer Care, Commerce Park REPORTS TO: Customer Care Supervisor Responsibilities: Provide professional and proper response to all inquirie…
Skills: Customer Service, Order Processing, Quote Processing, MS Office, Qlik View
Brampton, Ontario, Canada · On-site
Job Description Job Title: CNC Machine Operator (Machine Shop) Location: Brampton, ON Shift: Days, Afternoons and Nights Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint."…
Skills: CNC Machine Operation, Lathe Operation, Milling Machine Operation, Blueprint Reading, Precision Measuring Instruments
Vancouver, British Columbia, Canada · Remote OK
Job Description Job Title: Business Development Representative (Water/Wastewater/Infrastructure) Location: Vancouver, BC Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint."…
Skills: Business Development, Relationship Management, Specification Influence, Technical Sales, Project Coordination
Easton, Pennsylvania, United States · Hybrid
Job Description The Security Risk & Compliance Analyst supports the organizations global information security program by assisting in the identification, assessment, and management of information security risks and compl…
Skills: Risk Assessment, Compliance Management, NIST CSF, ISO 27001, CMMC
Easton, Pennsylvania, United States · Hybrid
Job Description The Network Engineer (NCS-5) is primarily responsible for managing Victaulic's global data, voice, and security infrastructure. The role ensures the reliability, accessibility, integrity, speed, and cost …
Skills: Cisco Routing & Switching, ASA Firewall, Network Administration, OSI Model, TCP/IP
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Provide professional responses to customer inquiries and handle quote and order processing via telephone, email, and chat. Build customer relationships to promote value-added products and identify potential sales leads.
A bachelor's degree is preferred along with a minimum of three years of customer service or specific product knowledge. Proficiency in MS Office and Qlik applications is required.
POSITION: Customer Care Account Representative/Senior
LOCATION: Customer Care, Commerce Park
REPORTS TO: Customer Care Supervisor
Responsibilities:
Provide professional and proper response to all inquiries received from internal and external customers.
Perform quote and order processing, handle all telephone, email, and/or chat inquiries ensuring the accurate, timely and effective handling of the customer requirement.
Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
Builds relationships with customers; understand their product lines and markets to promote the value added products that Victaulic offers.
Assist customers in selecting product and identifying potential sales leads.
Identify and report all instances of customer problems or system deficiencies that are not immediately resolved to Supervisor, Sales Representative and/or Management.
Provide feedback on CC procedures and identify process improvement opportunities.
Maintain current documentation and files as per established procedures.
Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
Work closely with all facets of the organization to provide superior customer service.
Assist in various tasks, projects and responsibilities as assigned by CC Management team.
Serve as subject matter expert for more specialized products.
Expert in all CC procedures and applications to achieve daily tasks and goals.
Develop expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
Coordination of project delivery requirements utilizing project management and basic expediting skills.
Identify and offer product substitutions to help meet project requirements.
Recommend improvement areas.
Provide subject matter expertise and interpretation of procedures to less experienced team members.
Mentor new hires.
Qualifications: (Education, Experience, Personal Attributes)
B.S. / B.A. degree preferred.
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
Minimum three years of customer service and/or Victaulic product knowledge.
Proficient in Qlik View/Sense Applications.
Extraordinary attention to detail with strong organizational skills.
Excellent communication skills, patient, professional and courteous when faced with an adverse situation.
Project management and analytical skills a plus.
Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
Willing to be flexible in schedule and work occasional overtime.
Willing to make infrequent overnight travel.
Victaulic is the leading producer of mechanical pipe joining solutions.
Our Company Victaulic is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Our solutions improve construction productivity and reduce risks, ensuring projects are completed safely, on time, and within budget. Our Vision Victaulic aims to bring innovative productivity, confidence, and sustainability to every build around the globe. Our Story In 1919, Ernest Tribe and Dr. Henry Hele-Shaw filed the patent for what is now known as the Victaulic coupling. The concept was groundbreaking: joining pipes with bolted mechanical grooved couplings using a gasket seal - introduced the industry to an efficient, more economical way to assemble pipes quickly, safely, and over longer distances than ever before. Today, Victaulic stands as the leading innovator in pipe joining solutions, delivering project efficiency and enhancing constructability, while allowing for seamless integration of our solutions, software, and services at every stage in a project's life cycle. Learn about the industries we serve and the projects we have supported. Join Us As a rapidly growing 100-year-old industry leader, Victaulic is a modern business rarity. Under the umbrella of our private ownership, we have been able to uphold our high standards and family values. As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, and able to build a better world for and with our people. Learn what makes Victaulic a great place to work and the career opportunities available.
Offices: 4901 Kesslersville Road, Easton, PA 18040, US · Prijkelstraat 36, Nazareth, Flemish Region 9810, BE · 500 Deerhurst Drive, Brampton, Ontario L6T 5H9, CA · 112 Harvey St S, Eagle Farm, Queensland 4009, AU · Otto-Hesse-Straße, Darmstadt, Hesse 64293, DE
Victaulic is the leading producer of mechanical pipe joining solutions.
Our Company Victaulic is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Our solutions improve construction productivity and reduce risks, ensuring projects are completed safely, on time, and within budget. Our Vision Victaulic aims to bring innovative productivity, confidence, and sustainability to every build around the globe. Our Story In 1919, Ernest Tribe and Dr. Henry Hele-Shaw filed the patent for what is now known as the Victaulic coupling. The concept was groundbreaking: joining pipes with bolted mechanical grooved couplings using a gasket seal - introduced the industry to an efficient, more economical way to assemble pipes quickly, safely, and over longer distances than ever before. Today, Victaulic stands as the leading innovator in pipe joining solutions, delivering project efficiency and enhancing constructability, while allowing for seamless integration of our solutions, software, and services at every stage in a project's life cycle. Learn about the industries we serve and the projects we have supported. Join Us As a rapidly growing 100-year-old industry leader, Victaulic is a modern business rarity. Under the umbrella of our private ownership, we have been able to uphold our high standards and family values. As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, and able to build a better world for and with our people. Learn what makes Victaulic a great place to work and the career opportunities available.
Offices: 4901 Kesslersville Road, Easton, PA 18040, US · Prijkelstraat 36, Nazareth, Flemish Region 9810, BE · 500 Deerhurst Drive, Brampton, Ontario L6T 5H9, CA · 112 Harvey St S, Eagle Farm, Queensland 4009, AU · Otto-Hesse-Straße, Darmstadt, Hesse 64293, DE
