Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Windows 10, Intune, O365, Email, Desktop Security
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The role involves providing T2 end-user computing support and managing regional infrastructure. Responsibilities include the deployment and support of Windows, security products, and global IT products following ITIL standards.
Candidates need a BSc in computer science or a related field and at least 3 years of experience in a similar role. Proficiency in Windows 10, Intune, O365, and Mac OS is required, along with strong communication skills.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
The Verint IT Services team is responsible for the End user computingT2 support and also for regional infrastructure. The scope of engagement covers deployment and support of various technologies, including Windows, Security Products and regional Infrastructure. This also include participation & implementation of Global products. The role would require adherence to ITIL standards.The role will require an individual who will work closely with other members of the wider IT Services team but who is also comfortable working individually as and when required.
The CX Automation Company
Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI. Using the Verint Open Platform, organizations can handle more interactions with better quality without increasing the size of their human workforce. Our AI-powered platform helps them increase CX automation across all touchpoints with their customers, including the contact center, back office, branch, web sites, and mobile apps. Our platform is differentiated by its open approach and unique architecture that puts behavioral data and Verint Da Vinci™ AI at the platform core. Designed to fit seamlessly into an organization’s current enterprise ecosystem, the Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, and data lakes. Organizations can also import their preferred Large Language Models (LLMs) into the platform. This flexibility enables them to choose the level of CX automation they want based on their business priorities. They can adopt CX automation at their own pace and avoid operational disruption, while helping to futureproof their investment as technology changes. Global Presence: • Headquartered in Melville, NY, with offices worldwide. • Powered by ~4,000 dedicated professionals and a global partner network. • ~200 Employees in the Israeli R&D located in Herzliya.
Offices: 5 Arye Shenkar st. , Gav Yam, building 1, 4th floor, Herzliya Pituach, Israel 46733, IL · 175 Broadhollow Rd, Suite 100, Melville, New York 11747, US
The CX Automation Company
Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI. Using the Verint Open Platform, organizations can handle more interactions with better quality without increasing the size of their human workforce. Our AI-powered platform helps them increase CX automation across all touchpoints with their customers, including the contact center, back office, branch, web sites, and mobile apps. Our platform is differentiated by its open approach and unique architecture that puts behavioral data and Verint Da Vinci™ AI at the platform core. Designed to fit seamlessly into an organization’s current enterprise ecosystem, the Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, and data lakes. Organizations can also import their preferred Large Language Models (LLMs) into the platform. This flexibility enables them to choose the level of CX automation they want based on their business priorities. They can adopt CX automation at their own pace and avoid operational disruption, while helping to futureproof their investment as technology changes. Global Presence: • Headquartered in Melville, NY, with offices worldwide. • Powered by ~4,000 dedicated professionals and a global partner network. • ~200 Employees in the Israeli R&D located in Herzliya.
Offices: 5 Arye Shenkar st. , Gav Yam, building 1, 4th floor, Herzliya Pituach, Israel 46733, IL · 175 Broadhollow Rd, Suite 100, Melville, New York 11747, US
