Bengaluru, Karnataka, India · On-site
Overview of Job Function: As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for managing a diverse portfolio of strategic or enterprise progr…
Skills: Program management, Project management, Customer relationship management, Software deployment, Financial management
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Project Management, Customer Management, Tableau, Power BI, Microsoft Excel
United States · Remote OK
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Business Development, Sales, Lead Qualification, Pipeline Management, Outbound Prospecting
United States · Remote OK
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy agai…
Skills: Procurement, Sourcing, Negotiation, Contract Management, Software Procurement
United States · Remote OK
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Cloud-native Architecture, Java, NodeJS, ReactJS, Docker
United States · Remote OK
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Site Reliability Engineering, Automation, Observability, Incident Response, Cloud Computing
United States · Remote OK
Overview Verint's Senior Program Manager, Program Management Office (PMO) plays a central role in driving strategic initiatives across the product and engineering organization. This person works closely with the senior l…
Skills: Program Management, Strategic Planning, Cross-functional Leadership, SaaS, Governance
United States · Remote OK
$65k–$80k/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Business Development, Sales, Lead Qualification, Pipeline Management, Outbound Prospecting
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Software Troubleshooting, Active Directory, Windows Security, SQL Queries, Stored Procedures
United States · Remote OK
Overview of Job Function: The Sr. Conversational AI Consultant serves as a strategic advisor and lead consultant for customers leveraging AI-powered customer experience and operational solutions. This role partners close…
Skills: Conversational AI, Generative AI, Strategic Consulting, Business Transformation, Stakeholder Management
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: SQL Server Administration, Database Troubleshooting, Backup & Recovery, High Availability/Disaster Recovery, Always On Availability Groups
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: SQL Server Administration, Database Troubleshooting, Backup & Recovery, High Availability/Disaster Recovery, Always On Availability Groups
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterpr…
Skills: System Engineering
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Customer Service, Technical Troubleshooting, CRM, Contact Center Operations, Written Communication
United States · Remote OK
$140k–$150k/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Enterprise Software Sales, Account Strategy, Prospecting, Needs Analysis, Negotiation
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Technical Support, Wireshark, SQL, SSL Certificates, IIS
Bengaluru, Karnataka, India · On-site
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Software Troubleshooting, Active Directory, Windows Security, SQL Queries, Stored Procedures
United States · Remote OK
$142k–$175k/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Java, Spring Boot, RESTful API, Microservices, PostgreSQL
United States · Remote OK
$166k–$206k/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire …
Skills: Cloud Architecture, Full Stack Development, Java, NodeJS, React
United States · Remote OK
Overview The Strategic Customer Engagement Director is a senior individual contributor role within Verint's Customer Success organization, dedicated to our most strategic enterprise accounts. This role serves as an execu…
Skills: Strategic Account Management, Executive Presence, Customer Success, Value Realization, C-Suite Engagement
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The Program Manager manages a diverse portfolio of strategic enterprise programs, ensuring the implementation of Verint technology solutions within budget and scope. They serve as a customer advocate, building relationships with stakeholders and managing complex engagements across the program lifecycle.
Candidates must have a bachelor's degree and at least 6 years of experience in technical program or project management, including enterprise-scale software deployments. Strong financial management, executive-level communication skills, and proficiency in tools like Salesforce and Smartsheet are required.
As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for managing a diverse portfolio of strategic or enterprise programs requiring the implementation and enablement of Verint technology solutions across all product lines. These programs are managed within an established budget, defined scope and forecasted timeline, to consistently achieve program margin and other financial targets and maintain a high level of customer satisfaction throughout the program life cycle. Additionally, the Program Manager is responsible for building and maintaining ongoing internal and customer relationships, while developing and earning the trust of all program stakeholders. The Program Manager has an advanced understanding of the Verint product suite, of the delivery process, and can manage complex engagements with a broad range of internal and customer stakeholders, potentially including third-party providers and other vendors.
Principal Duties and Essential Responsibilities:
The CX Automation Company
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years. To learn more, visit: www.verint.com
Offices: 175 Broadhollow Rd., Suite 100, Melville, New York 11747, US · Level 1, 452 Flinders Street, Melbourne, Victoria 3000, AU · Level 5, 76 Berry Street, North Sydney, New South Wales 2060, AU · 300 Colonial Center Parkway, Suite 600, Roswell, GA 30076, US · 43 Church Street, Woking, Surrey GU21 6HT, GB
The CX Automation Company
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years. To learn more, visit: www.verint.com
Offices: 175 Broadhollow Rd., Suite 100, Melville, New York 11747, US · Level 1, 452 Flinders Street, Melbourne, Victoria 3000, AU · Level 5, 76 Berry Street, North Sydney, New South Wales 2060, AU · 300 Colonial Center Parkway, Suite 600, Roswell, GA 30076, US · 43 Church Street, Woking, Surrey GU21 6HT, GB
