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Lead Engineer OT Software Solutions – Airports Domain
Veghel, North Brabant, Netherlands · Hybrid
$5k–$7k/mo
Senior
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Full-time
associate degree, bachelor degree
Posted 8d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Field Service Support Engineer performs preventive and corrective maintenance on parcel handling systems while providing advanced technical support and subject matter expertise. The role also involves supervising small field projects, delivering technical training, and ensuring high system uptime for customers.
Requirements
Candidates must possess an Associate’s or Bachelor’s degree in Engineering or a related field and have 3–5 years of experience with electromechanical systems. Strong proficiency in electrical and mechanical troubleshooting, along with the ability to travel up to 50% of the time, is required.
Full job description
Job Title
Field Service Engineer - Parcels
Job Description
As a subsidiary of Toyota Industries (TICO), Vanderlande North America is experiencing rapid growth and extraordinary market demand. Vanderlande is a global leader in material handling system manufacturing, design, installation, and service, supporting major customers in e-commerce, parcel delivery, and air transportation.
TheField Service Support Engineer (FSE) is a hybrid role within the Parcel Services team, combining hands-on field service support with technical subject matterexpertisebased out of the Marietta, GA headquarters. This roleis responsible forensuring high system uptime, customer satisfaction, and technical excellence across Vanderlande’s installed parcel systems.
Essential Functions:
The role is split between:
Field Operations (50%)– preventive, corrective, and emergency maintenance support, including supervision of small projects and customer launch activities.
Technical Support & SME Functions (50%)– advanced troubleshooting, escalation support, technical training, and subject matterexpertise.
This position requires a highly skilled electro-mechanical professional with strong troubleshooting capabilities and a customer-focused mindset.
Field Service & Customer Support (50%)
Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.
Execute corrective maintenance activities, ensuringtimelyresolution within defined service windows.
Respond to emergency service calls with minimal notice to restore operational continuity.
Diagnose and resolve electrical, mechanical, andcontrols-related issues on parcel handling systems.
Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including:
Coordinating on-site activities
Managing subcontractors and site safety
Ensuring quality andtimelydelivery
Maintain clear documentation of service activities, findings, and recommendations.
Build strong customer relationships through professional on-site engagement.
Technical Support & SME Function (50%)
Provide 2nd and 3rd line technical support for service desk escalations and customer cases.
Lead or support complex troubleshooting and root cause analysis activities remotely or on-site.
Handle technical service requests, including system optimization, upgrades, and modifications.
Serve as a Subject Matter Expert (SME) for parcel systems within the organization.
Deliver technical training programs:
At the Innovation Center in Marietta
On-site at customer facilities
Support internal teams (service, engineering, sales) with technicalexpertiseand best practices.
Contribute to continuous improvement initiatives, documentation, and knowledge sharing.
Qualifications & Experience:
Associate’sorBachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience).
Minimum 3–5 years of experience supporting electromechanical or material handling systems.
Strong knowledge of:
Electrical systems (PLCs, controls, sensors, drives)
Mechanical systems (conveyors, motors, assemblies)
Troubleshooting methodologies
Ability to work independently and collaboratively in fast-paced environments.
Preferred Qualifications
5+ years supporting automated material handling or parcel systems.
Experience in parcel,logistics, or material handling industries.
Familiarity with Siemens or Allen-Bradley PLC diagnostics.
Experience supervising field projects or delivering technical training.
Competencies:
Strong communicationand customer service skills.
Excellent analytical and troubleshooting abilities.
Solution-oriented mindset with strong problem-solving skills.
Ability to prioritize tasks and adapt to changing business needs.
Travel Requirements
Travelup to 50% across North America isrequired, including short-notice assignments and customer site support. Between assignments, the role will be based out of Vanderlande’s North America headquarters in Marietta, GA.
Physical Requirements
Ability to climb a 2-story ladder.
Ability to walk a mile in 20 minutes.
Ability tolift upto 30 lbs.
Comfortable working in office, factory, and construction environments.
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Related keywords
Field Service EngineerParcel systemsToyota IndustriesVanderlandeMaterial handlingPreventive maintenanceCorrective maintenancePLCSiemensAllen-BradleyMechatronicsElectrical engineeringMechanical engineeringTroubleshootingRoot cause analysisTechnical training
Vanderlande is the long-term partner of choice for the world’s leading airports and distribution operators – delivering automation solutions, operational software, and lifecycle services that drive performance, reliability, and sustainable growth.
Vanderlande empowers the world’s most demanding airports and distribution operations to move faster, smarter, and more sustainably. As a trusted long-term partner, Vanderlande designs, delivers, and manages end-to-end logistics automation — combining best-in-class mechanical systems with cyber-secure operational software and data-driven services that keep mission-critical infrastructure performing at its peak.
Serving the world’s top 50 airports and the largest parcel and e-commerce distribution networks globally, including partnerships with industry leaders such as UPS, DHL, FedEx, and GeoPost.Vanderlande brings unmatched operational intimacy to every engagement. Customers choose Vanderlande not only for the longevity and reliability of its solutions, but for its proven commitment to project delivery: when challenges arise, Vanderlande leans in.
Founded in 1949 and part of Toyota Industries Corporation, Vanderlande combines seven decades of engineering excellence with a forward-looking approach to digital innovation and sustainability — continually reducing the energy footprint of its systems and making responsible choices across its global supply chain. With nearly 10,000 employees and revenues approaching €3 billion, Vanderlande operates across Europe, the Middle East, North America, and Asia-Pacific, delivering solutions that move people, goods, and possibilities forward.
Offices: Vanderlandelaan 2, Veghel, Noord Brabant 5466 RB, NL · Pune Saswad Road, Haveli, Maharashtra 412308, IN · Geisweider Straße 110, Siegen, Noordrijn-Westfalen 57078, DE · Krefelder Straße 699, Mönchengladbach, Noordrijn-Westfalen, DE · Carrer de la Rasa, 24, Santpedor, Catalonia 08251, ES
project managementsolution providerown product developmentsoftware developmentBaggage handling systemsparcellogistic process automationLogistics & supply chainand data solutionsWarehouse Automation
Vanderlande is the long-term partner of choice for the world’s leading airports and distribution operators – delivering automation solutions, operational software, and lifecycle services that drive performance, reliability, and sustainable growth.
Vanderlande empowers the world’s most demanding airports and distribution operations to move faster, smarter, and more sustainably. As a trusted long-term partner, Vanderlande designs, delivers, and manages end-to-end logistics automation — combining best-in-class mechanical systems with cyber-secure operational software and data-driven services that keep mission-critical infrastructure performing at its peak.
Serving the world’s top 50 airports and the largest parcel and e-commerce distribution networks globally, including partnerships with industry leaders such as UPS, DHL, FedEx, and GeoPost.Vanderlande brings unmatched operational intimacy to every engagement. Customers choose Vanderlande not only for the longevity and reliability of its solutions, but for its proven commitment to project delivery: when challenges arise, Vanderlande leans in.
Founded in 1949 and part of Toyota Industries Corporation, Vanderlande combines seven decades of engineering excellence with a forward-looking approach to digital innovation and sustainability — continually reducing the energy footprint of its systems and making responsible choices across its global supply chain. With nearly 10,000 employees and revenues approaching €3 billion, Vanderlande operates across Europe, the Middle East, North America, and Asia-Pacific, delivering solutions that move people, goods, and possibilities forward.
Offices: Vanderlandelaan 2, Veghel, Noord Brabant 5466 RB, NL · Pune Saswad Road, Haveli, Maharashtra 412308, IN · Geisweider Straße 110, Siegen, Noordrijn-Westfalen 57078, DE · Krefelder Straße 699, Mönchengladbach, Noordrijn-Westfalen, DE · Carrer de la Rasa, 24, Santpedor, Catalonia 08251, ES
project managementsolution providerown product developmentsoftware developmentBaggage handling systemsparcellogistic process automationLogistics & supply chainand data solutionsWarehouse Automation