Richmond, Virginia, United States · On-site
$18/hr–$22/hr
The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a …
Skills: Patient Scheduling, Insurance Verification, Data Entry, Patient Rapport, Interpersonal Communication
Richmond, Virginia, United States · On-site
$30/hr–$48/hr
Registered Nurse – Pre-Op / PACU The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory …
Skills: Pre-operative Care, Post-operative Care, Patient Rapport, Customer Service, Attention To Detail
Richmond, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time Revenue Cycle Customer Service Specialist to…
Skills: Customer Service, Written Communication, Verbal Communication, Conflict De-escalation, Attention To Detail
Richmond, Virginia, United States · On-site
Human Resources Specialist Department: Human Resources Reports to: HR Leadership FLSA Status: Non-Exempt (Hourly) Work Location: Richmond, VA (On-site; occasional travel to VEI locations as needed) Schedule: Full-time, M…
Skills: HRIS Management, Onboarding, Offboarding, Benefits Administration, Leave Administration
Midlothian, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time optician to join our busy practice. Job purp…
Skills: Customer Service, Insurance Verification, Prescription Analysis, Eyewear Fabrication, Frame Selection
Richmond, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time optician to join our busy practice. Job purp…
Skills: Customer Service, Insurance Benefit Verification, Prescription Analysis, Eyewear Fabrication, Frame Selection
Mechanicsville, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time optician to join our busy practice. Job purp…
Skills: Customer Service, Insurance Verification, Prescription Analysis, Eyewear Fabrication, Frame Selection
Richmond, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time ophthalmic assistant to join our busy practi…
Skills: Ophthalmic Testing, Medical Scribing, Patient Education, Lensometry, Refractometry
Prince George, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time ophthalmic assistant to join our busy practi…
Skills: Ophthalmic Testing, Medical Scribing, Patient Education, Lensometry, Refractometry
Richmond, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time ophthalmic assistant to join our busy practi…
Skills: Ophthalmic Testing, Patient History Taking, Lensometry, Refractometry, Applanation Tonometry
Richmond, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time optical sales associate to join our busy pra…
Skills: Customer Service, Insurance Processing, Phone Etiquette, Financial Closing, Managed Care Plans
Henrico County, Virginia, United States · On-site
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time ophthalmic assistant to join our busy practi…
Skills: Ophthalmic Testing, Medical Scribing, Lensometry, Refractometry, Applanation Tonometry
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Responsible for creating a welcoming environment and managing patient scheduling, insurance verification, and data entry. The role involves collecting payments and coordinating with clinical departments to ensure a seamless patient experience.
Requires a high school diploma or equivalent, with a preference for an associate degree in a business or medical field. Previous experience in a medical office or hospital registration is required.
The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a Patient Care Representative to work in our Reynolds location. We are seeking candidates with a passion for and a dedication to excellent patient care. If this sounds like you, keep reading!!
We are seeking reliable candidates with outstanding patient service skills. The ideal candidate will be a team-player, self-starter, friendly, motivated, organized, and have the ability to work independently while sustaining a team environment. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly productive, eager to learn, and motivated to succeed.
This position is responsible for creating a welcoming and courteous environment for patients. Responsible for accurate data entry of patient information including demographic, insurance, and financial information. Collects payment from patients.
· Handles patient scheduling for outpatient and other ancillary department visits
· Checks the database for available preferred schedules to meet patient’s first choice for dates and times
· Confirms future appointments as well as any changes to existing appointments with patients via phone
· Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
· Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
· Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
· Communicates estimate of charges as applicable prior to patient appointment
· Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
· Provides non-clinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
· Required to work collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
· Responsible for delivering results for key performance indicators as established by the Clinic Manager
· Must be able to follow detailed instructions and perform repetitious tasks. 45 wpm typing required.
Minimum education: HS diploma or equivalent; prefer Associates degree or some college education in business or medical related field
Previous experience working in medical office or hospital registration.
Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
Ability maintain a high degree of confidentiality
Demonstrates attention to detail
We offer a great work environment with competitive salary & benefits and continuing education and advancement programs. Join us today!!
We are an equal opportunity employer.
Job Type: Full-time
COVID-19 considerations:
All patients and associates are required to wear mask in the location.
Hourly range: $18-$22.98
See Better. Look Better. Hear Better.
Virginia Eye Institute (VEI) is a comprehensive eye care organization providing a wide range of ophthalmology, optometry, and optical services in 8 locations across Central Virginia. VEI offers an exceptional range of ophthalmic care to Richmond, VA residents including, cornea and external diseases, glaucoma, cataract surgery, retina, oculoplastics, pediatrics, refractive surgery (LASIK), and general ophthalmology. All optometrists and ophthalmologists at VEI are board-certified and many are fellowship-trained. VEI eyewear locations provide board-certified opticians and contact lens fitters. VEI also owns and operates an out-patient Ambulatory Surgery Center (ASC). VEI’s optical shops are ranked as one of the nation’s “50 Best Optical Shops”. VEI also has an Aesthetic Center in Short Pump performing remarkable cosmetic and reconstructive surgeries by our fellowship-trained specialists.
Offices: 400 Westhampton Station, Richmond, Virginia 23226, US · 6946 Forest Ave, Suite 100, Richmond, Virginia 23230, US · 12018 West Broad Street, Suite 100, Henrico, Virginia 23233, US · 611 Watkins Centre Parkway, Building 2, Suite 100, Midlothian, Virginia 23114, US · 11601 Ironbridge Road, Suite 104, Chester, Virginia 23821, US
See Better. Look Better. Hear Better.
Virginia Eye Institute (VEI) is a comprehensive eye care organization providing a wide range of ophthalmology, optometry, and optical services in 8 locations across Central Virginia. VEI offers an exceptional range of ophthalmic care to Richmond, VA residents including, cornea and external diseases, glaucoma, cataract surgery, retina, oculoplastics, pediatrics, refractive surgery (LASIK), and general ophthalmology. All optometrists and ophthalmologists at VEI are board-certified and many are fellowship-trained. VEI eyewear locations provide board-certified opticians and contact lens fitters. VEI also owns and operates an out-patient Ambulatory Surgery Center (ASC). VEI’s optical shops are ranked as one of the nation’s “50 Best Optical Shops”. VEI also has an Aesthetic Center in Short Pump performing remarkable cosmetic and reconstructive surgeries by our fellowship-trained specialists.
Offices: 400 Westhampton Station, Richmond, Virginia 23226, US · 6946 Forest Ave, Suite 100, Richmond, Virginia 23230, US · 12018 West Broad Street, Suite 100, Henrico, Virginia 23233, US · 611 Watkins Centre Parkway, Building 2, Suite 100, Midlothian, Virginia 23114, US · 11601 Ironbridge Road, Suite 104, Chester, Virginia 23821, US
