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$18/hr–$30/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Long-term Disability, Short-term Disability
Posted 6d ago
~40 hrs/week
Responsibilities
The MEDCOM Communications Specialist coordinates emergency and non-emergency medical transport requests across the UVA Health system. They apply clinical knowledge to prioritize transport needs while ensuring clear communication with EMS crews and hospital teams.
Requirements
Candidates must hold a high school diploma or GED and a current Emergency Medical Technician (EMT) certification in the Commonwealth of Virginia. Additionally, an AHA Health Care Provider BLS CPR certification is required for this role.
Full job description
When seconds matter and coordination saves lives, MEDCOM is the nerve center that keeps care moving. As an Emergency Medical Transport Dispatcher at UVA Health, your clinical background and operational judgment directly support safe, timely patient movement across one of Virginia’s most advanced academic health systems.
This is a role for experienced EMTs and Paramedics who want to extend their impact beyond the field, applying clinical insight, calm decision making, and system level thinking in a high‑reliability command environment.
The Role
MEDCOM serves as the centralized hub for emergency and nonemergency medical transport coordination across UVA Health. As a dispatcher, you translate clinical urgency into precise action, ensuring the right resources move at the right time for the right patient.
Your work blends clinical awareness with operational control and includes:
Coordinating medical transport requests across inpatient, emergency, and specialty services for multiple hospitals.
Applying EMT or Paramedic clinical knowledge to prioritize transport needs and assess acuity
Communicating clearly and professionally with EMS crews, hospital teams, and external partners
Managing multiple requests simultaneously while maintaining accuracy and situational awareness
Documenting transport activity and decisions in real time using established systems and protocols
Supporting patient safety through effective handoffs, escalation, and problem resolution
What an average day looks like
You will work in a fast paced communications center where conditions shift quickly. Calls vary from routine transfers to time sensitive; high‑acuity movements requiring decisive coordination. The pace is steady, the expectations are high, and the impact of your decisions is immediate and measurable across the care continuum.
This role rewards professionals who remain composed under pressure, think several steps ahead, and understand how operational excellence supports clinical outcomes.
Why UVA Health
UVA Health is a nationally recognized academic medical center where complex care demands seamless coordination behind the scenes. MEDCOM plays a strategically vital role in ensuring patients receive the right level of care at the right location, without delay.
Why do experienced EMS professionals choose UVA Health for this work:
Practice within a large, integrated health system that includes a Level I Trauma Center and highly specialized inpatient services
Be part of a mission driven organization committed to patient safety, reliability, and clinical excellence
Work in a role where EMS expertise is respected and essential, not secondary
Gain exposure to systemwide operations that broaden career pathways beyond traditional field roles
Collaborate with multidisciplinary teams who rely on MEDCOM as a trusted operational partner
Additional highlights include:
Relocation assistance may be available for qualified candidates
Competitive compensation and comprehensive benefits
A stable, professional environment designed for long-term career sustainability
The opportunity to influence care delivery at a systems level while remaining clinically connected
This position is critical to UVA Health’s ability to move patients safely and efficiently across a complex care network.
Why People Love Living in Charlottesville
Charlottesville offers a rare combination of professional opportunity and quality of life. Set in the foothills of the Blue Ridge Mountains, the area provides easy access to hiking, cycling, and outdoor recreation alongside a vibrant food, arts, and music scene. The community is welcoming, the cost of living is more approachable than larger metro regions, and the pace of life supports balance for healthcare professionals and their families. For those relocating from busier markets or demanding field roles, Charlottesville offers room to breathe without stepping away from meaningful, high impact work.
Minimum Qualifications
Education: High School diploma/GED required
Experience: Communications center experience and/or basic dispatcher course/dispatch experience preferred.
Licensure/Certifications: Certification as an Emergency Medical Technician (EMT) in the Commonwealth of Virginia required. AHA Health Care Provider BLS CPR certification required.
Physical Demands – Job requires sitting for prolonged periods, frequently typing/traveling and multi-tasking activities. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull > 20lbs. May be exposed to fumes, heat, noise, High-stress environment and environment prone to high-capacity sensory stimulation.
Onboarding Requirements
Background checks and pre-employment health screenings will be conducted on all new hires prior to employment. All safety-sensitive positions with direct patient interaction also require a drug screen.
The pay range for this role is $18.00 - $30.14 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
UVA Health is an academic health system that recently expanded to include four hospitals across Charlottesville, Culpeper and Northern Virginia, along with the UVA School of Medicine, UVA School of Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library.
With more than 1,000 inpatient beds, approximately 40,000 inpatient stays annually and more than 1 million outpatient encounters annually at UVA Health, more than 1,000 employed and independent physicians provide high-quality, comprehensive and specialized care to patients across the Commonwealth and beyond. Founded in 1819 as just the 10th medical school in America, the UVA School of Medicine – with 20 clinical departments, nine research departments and seven research centers – consistently attracts some of the nation’s most prominent researchers to develop breakthrough treatments to benefit patients around the world. Those research efforts are backed by more than $200 million in grant funding. UVA Health Children's is recognized as the No. 1 hospital in Virginia for children by U.S. News & World Report, with nine specialties rated among the top in America.
For career opportunities, visit https://careers.uvahealth.org/.
Offices: 1215 Lee Street, Charlottesville, Virginia 22903, US
UVA Health is an academic health system that recently expanded to include four hospitals across Charlottesville, Culpeper and Northern Virginia, along with the UVA School of Medicine, UVA School of Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library.
With more than 1,000 inpatient beds, approximately 40,000 inpatient stays annually and more than 1 million outpatient encounters annually at UVA Health, more than 1,000 employed and independent physicians provide high-quality, comprehensive and specialized care to patients across the Commonwealth and beyond. Founded in 1819 as just the 10th medical school in America, the UVA School of Medicine – with 20 clinical departments, nine research departments and seven research centers – consistently attracts some of the nation’s most prominent researchers to develop breakthrough treatments to benefit patients around the world. Those research efforts are backed by more than $200 million in grant funding. UVA Health Children's is recognized as the No. 1 hospital in Virginia for children by U.S. News & World Report, with nine specialties rated among the top in America.
For career opportunities, visit https://careers.uvahealth.org/.
Offices: 1215 Lee Street, Charlottesville, Virginia 22903, US