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About userful Userful is a global technology company delivering enterprise visualization and operational intelligence solutions for mission-critical and enterprise environments. Our platform helps organizations improve c…
Skills: Account Management, Enterprise Sales, Customer Success, Channel Development, Strategic Planning
Calgary, Alberta, Canada · Hybrid
Position: Full Stack Developer, AI Location: Calgary, AB (Hybrid / On-site) Experience Level: 4+ years; Bachelor's or Master's Degree desirable, or equivalent technical experience About Userful Userful accelerates digita…
Skills: React, TypeScript, Java, Quarkus, REST APIs
Calgary, Alberta, Canada · Hybrid
Position: Full Stack Developer Location: Calgary, AB (Hybrid / On-site) Experience Level: 3+ years; Bachelor's or Master's Degree desirable, or equivalent technical experience About Userful Userful accelerates digital tr…
Skills: Java, Quarkus, Spring Boot, React, TypeScript
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The Account Manager will serve as the primary point of contact for enterprise customers and channel partners to drive retention and revenue growth. They are responsible for executing strategic account plans, managing the full sales cycle, and collaborating cross-functionally to ensure project success.
Candidates must have at least 5 years of experience in account management, enterprise sales, or customer success. A proven track record in managing enterprise relationships and channel partnerships within the technology sector is required.
About userful
Userful is a global technology company delivering enterprise visualization and operational intelligence solutions for mission-critical and enterprise environments. Our platform helps organizations improve collaboration, operational visibility, monitoring, and decision-making across control rooms, operations centers, workplaces, and enterprise environments.
About the Role
Userful is seeking a motivated and customer-focused Account Manager to strengthen our presence across North America
Integrating account management with strategic channel development, this position focuses on cultivating enterprise partnerships and collaborating with regional integrators and resellers. The role involves establishing reliable connections with enterprise clients to stimulate growth, pinpointing expansion opportunities in existing accounts, and guaranteeing long-term success through Userful's solution suite.
The ideal candidate has experience managing enterprise accounts, navigating complex sales cycles, and working cross functionally to deliver exceptional customer experiences.
Key Responsibilities
Account Management & Customer Success
Serve as the primary point of contact for a portfolio of enterprise customers and channel partners across your assigned region within North America.
Build and maintain strong relationships with key stakeholders, business leaders, and decision-makers
Create and execute strategic account and channel plans to drive customer retention, revenue growth, and partner enablement.
Conduct regular business reviews, account reviews, and channel partner QBRs to align on mutual goals and success metrics.
Work closely with channel partners to develop joint marketing initiatives, training programs, and market penetration strategies.
Revenue Growth
Identify upsell, cross-sell, and expansion opportunities within existing accounts and through channel partners.
Own opportunities through the full sales cycle, from discovery and solution design to negotiation and close, ensuring alignment with Userful’s strategic priorities.
Support new customer acquisition opportunities in the assigned territories alongside regional partners.
Customer Advocacy & Collaboration
Act as the voice of the customer and channel partners internally, sharing feedback and market insights to influence product direction and marketing initiatives.
Collaborate closely with Sales Engineering, Customer Success, Product Management, Marketing, and Partner Enablement teams to support customer and partner objectives.
Coordinate resources across Userful to ensure successful project outcomes and long-term customer and partner satisfaction.
CRM & Business Operations
Maintain accurate account and partner information, opportunity records, forecasts, and activity tracking within the HubSpot CRM.
Provide regular pipeline updates and account reviews
Track customer engagement, renewal timelines, partner performance, and growth opportunities to maintain strong business relationships.
Ensure timely follow-up and disciplined account management practices
Required Qualifications
A minimum of 5 years of experience in Account Management, Enterprise Sales, Customer Success, or Business Development
Proven track record of growing and managing enterprise relationships and developing channel partnerships across multiple territories.
Experience selling or supporting enterprise software, SaaS, IT infrastructure, AV technology, cybersecurity, or related technology solutions
Strong communication, negotiation, and presentation skills
Ability to engage confidently with executive-level stakeholders
Highly organized and capable of managing multiple priorities simultaneously
Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments.
Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity.
Offices: 2600 Camino Ramon, San Ramon, California 94583, US · 411 1 St SE, Suite 1900, Calgary, Alberta T2G 4Y5, CA · JAFZA Bridge 18, Dubai, UAE, AE · Avenida Paulista 1079, Sao Paulo, 01310-100, BR
Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments.
Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity.
Offices: 2600 Camino Ramon, San Ramon, California 94583, US · 411 1 St SE, Suite 1900, Calgary, Alberta T2G 4Y5, CA · JAFZA Bridge 18, Dubai, UAE, AE · Avenida Paulista 1079, Sao Paulo, 01310-100, BR
