Under direction of the Assistant Director of Athlete & Horse Services, this position provides member service and creates positive member experiences both in person and via electronic communication; processes and maintains records of horse recording and/or registration applications, transfers, leases, and name changes; and researches problems. Additionally, this position is responsible for processing and posting results, facilitating issues regarding results, officials, entry forms and rules pertaining to events, coding competitions in AHSD for points, and providing complete customer service to competition staff from the beginning to end of each event. In addition, this position audits, reconciles and processes all results data submitted by competitions in order to ensure quality and completeness.

Duties and Responsibilities:

• Provides Customer support by:
  • Processing horse recording applications, transfers, leases, name changes, and measurements.
  • Providing member service via e-mail, telephone, and walk-ins.
  • Reviewing pending horse files and researching problems.
  • Serving as a liaison to competition managers, organizers and secretaries
• Liaises with members, competition stewards and managers to correctly record measurements conducted at licensed competitions.
• Provides assistance on implementation of rule changes to competition management, secretaries, and members as they relate to the Athlete & Horse Services department functions.
• Assists in receiving results into USEF databases, and ensuring results are complete, accurate, and organized according to procedure prior to data entry or processing. 
• Processes competition results and appropriately codes sections to count for points.
• Interfaces with competition managers and/or competition secretaries to obtain and improve the quality of results submitted.
• Works with members and competition secretaries to correct points from competitions that have been previously processed.

Goals and Objectives:

• Internal and external member service is effective, member relationships are enhanced, problems are resolved, and positive relationships are created and maintained.
• Horse recordings, transfers, leases and name changes, as well as memberships and other data, are processed accurately and within the required timeframes.
• Records are maintained effectively.
• Exceptional member service is provided, and member relationships are enhanced.
• Communication with members and staff is effective and professional.
• Relationships with Directors and other staff are productive and promote a positive team environment.
• Assistance is provided to other department members when needed.

Required, Knowledge, Skills & Abilities:

• Ability to communicate effectively with members.
• Requires proficiency in the use of Microsoft Office applications.
• Excellent customer service skills with the ability to solve problems.
• Knowledge of equine and the equine sport.

Education and Experience:

• High School diploma or equivalent preferred.
• Six months customer service or data entry experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two person lift)

US Equestrian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, marital status, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from black, indigenous, and people of color, immigrants, women, people with disabilities, members of the LGBTQIA+ community, and other underrepresented and historically marginalized groups.