Bengaluru, Karnataka, India · On-site
About Bruno: Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. We’re growing fast and need someone who can help sha…
Skills: Technical Support, Debugging, API Troubleshooting, HTTP Requests, GitHub Workflows
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Provide first-line technical support across GitHub, Discord, and Zendesk to diagnose API and configuration issues. Collaborate with Product and Engineering teams to escalate bugs via Jira and communicate resolutions back to the community.
Requires 2-5 years of experience in technical support, QA, or software engineering with strong debugging skills. Candidates must be proficient with APIs, GitHub workflows, and Git in a fast-paced, asynchronous environment.
Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. We’re growing fast and need someone who can help shape the future of developer experience.
Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.
With a product now reaching hundreds of thousands of developers, it’s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.
We’re looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.
2–5 years of experience in technical support, support engineering, QA, or software engineering
Strong troubleshooting and debugging skills
Comfortable working with APIs, HTTP requests, authentication, and developer tooling
Familiar with GitHub workflows including issues, pull requests, and discussions
Able to understand logs, error messages, and technical configurations
Strong written communication and customer-handling skills
Self-driven and comfortable working in a fast-moving, async environment
Experience with Jira or issue-tracking workflows
Understanding of Git, CI/CD, or local development environments
Provide technical support to users across GitHub, Discord, Zendesk, and other support channels
Engage with users to understand their problems deeply, use cases, and context.
Diagnose API, networking, environment, and configuration-related problems
Create high-quality Jira tickets with detailed research, clear problem statements, and context
Track issues through resolution and communicate updates back to users.
Collaborate closely with Product and Engineering for smooth hand-offs
Close the loop with users once issues are resolved or decisions are made
Identify recurring support patterns and help improve product reliability and user experience.
Experience contributing to API tools such as Bruno, Postman, Insomnia, or curl
Familiarity with Electron apps, desktop tooling, or developer infrastructure
Previous experience in SaaS or developer tooling companies
High ownership and autonomy in a small, focused team
Direct collaboration with Engineering and Product
Help improve the support experience for hundreds of thousands of developers
Be part of building the future of API tooling
Opensource & native git IDE for exploring and testing APIs
The API-client built for developers. Open-source. Offline. Native git. Recently, the API-client has been ignored in lieu of building an 'API Platform'. This meant that as developers we got unnecessary and bloated features, proprietary storage and versioning systems, and for some reason everyone wants to capture our data in their cloud. Bruno is bringing back what we need. An API client that allows you to natively interact with any version control system. Store, share, and version your collections directly within whatever git provider you already use. End the pain of these cloud workspaces where it's impossible to find anything, and if you do it's not even versioned.
Offices: Austin , Texas , US · Bangalore, IN · 489 Agnes St, 112 675, Austin , Texas 78602, US
View all jobs at BrunoOpensource & native git IDE for exploring and testing APIs
The API-client built for developers. Open-source. Offline. Native git. Recently, the API-client has been ignored in lieu of building an 'API Platform'. This meant that as developers we got unnecessary and bloated features, proprietary storage and versioning systems, and for some reason everyone wants to capture our data in their cloud. Bruno is bringing back what we need. An API client that allows you to natively interact with any version control system. Store, share, and version your collections directly within whatever git provider you already use. End the pain of these cloud workspaces where it's impossible to find anything, and if you do it's not even versioned.
Offices: Austin , Texas , US · Bangalore, IN · 489 Agnes St, 112 675, Austin , Texas 78602, US
View all jobs at Bruno