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Full-time
high school, associate degree
Posted 14h ago
~40 hrs/week
Responsibilities
The Central Scheduler is responsible for managing patient appointments, coordinating provider schedules, and handling high-volume incoming calls. They must ensure accurate data entry into the practice management system while providing excellent customer service to patients.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of experience in a physician's office or medical field, or an associate degree. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are required.
Full job description
UPMC Cardiovascular – Central Scheduler
Are you someone who thrives in a fast-paced environment and enjoys helping patients navigate their care? UPMC Cardiovascular is seeking a detail-oriented and organized individual to join our team!
Schedule:
Monday – Friday
8:30 AM – 5:00 PM or 9:00 AM – 5:30 PM (flexibility required)
No weekends or holidays
What You Will Do: Schedule patient appointments from incoming calls Manage voicemail messages and return patient calls in a timely manner Coordinate and update provider schedules, including changes and cancellations Maintain accuracy while working in a high-volume call environment
Seeking a candidate with strong attention to detail and organizational skills. Ability to prioritize tasks and multitask effectively. Excellent customer service and communication skills.
Previous call center experience preferred.
Responsibilities:
Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
Assists with contacting and rescheduling patients when providers schedules change.
Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. Be an ambassador for UPMC. Provide the best C.A.R.E.2 for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based practice in quality/safety into everyday work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involvingpatient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
Directs phone calls to proper destination or takes messages as needed.
Create, maintain, and enter information into databases.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
High school diploma or equivalent required.
Two years experience working in a physicians office or medical field required.
Associates degree required in lieu of experience.
Experience in a telephone communication center preferred.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
Patient CareHealth Insuranceand International and Commercial ServicesInformation TechnologyDocument ManagementHealth CareHospitalConsultingLegal TechBiotechnology
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Offices: US Steel Tower, 600 Grant Street, Pittsburgh, PA 15219, US
Patient CareHealth Insuranceand International and Commercial ServicesInformation TechnologyDocument ManagementHealth CareHospitalConsultingLegal TechBiotechnology