Denton, Texas, United States · On-site
$52k/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-University Library Department: UNT-University Library IT…
Skills: IT Service Desk Management, Endpoint Management, Technical Support, Staff Supervision, SLA Tracking
Denton, Texas, United States · On-site
Title: Budget Officer Employee Classification: Budget Officer Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-College of Education Department: UNT-Education-Dean's Off-132100 Job Locat…
Skills: Budget Management, Financial Analysis, Payroll Administration, HR Coordination, Data Analysis
Denton, Texas, United States · On-site
Title: Gateway Coliseum Custodian PM Shift Employee Classification: Custodian Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-Union Administration Department: UNT-Coliseum/Gate…
Skills: Cleaning Methods, Sanitation, Equipment Operation, Chemical Handling, Manual Labor
Fort Worth, Texas, United States · On-site
Title: Patient Access Representative Employee Classification: Patient Access Representative Campus: University of North Texas - Health Science Center Division: HSC-Health Systems SubDivision-Department: HSC-Health System…
Skills: Medical Terminology, Patient Scheduling, Medical Billing, Customer Service, Medical Record Management
Denton, Texas, United States · On-site
$40k–$50k/yr
Title: Administrative Coordinator Employee Classification: Administrative Coordinator Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-Student Health and Wellness Department: UN…
Skills: Customer Service, Written Communication, Microsoft Office, Accounting, Budgeting
Denton, Texas, United States · On-site
Title: Jazz Combo Workshop Faculty/Staff Employee Classification: Non-Student Help - Hourly Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-College of Music Department: UNT-Jazz Studie…
Skills: Jazz Performance, Pedagogy, Ensemble Direction, Improvisation, Sight-reading
Denton, Texas, United States · On-site
Title: Training Specialist – Marcus Crisis Prevention Program (MCPP) Employee Classification: Non-Pos Hourly Posting Code Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-Col of Publ Af…
Skills: Professional Training, Staff Development, Instructional Programming, Crisis Prevention, Facilitation
Denton, Texas, United States · On-site
Title: Pre-College & Alumni Career Coordinator Employee Classification: Student Services Coordinator Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-Career & Leadership Departm…
Skills: Career Coaching, Public Speaking, Student Advising, Curriculum Development, Workshop Facilitation
Dallas, Texas, United States · On-site
Title: Student Services Associate Employee Classification: Student Services Associate Campus: University of North Texas - Dallas Division: DAL-Enrollment Mgmt & Student Aff SubDivision-Department: DAL-Enrollment Mgmt & S…
Skills: Financial Aid Administration, FERPA Compliance, Customer Service, Microsoft Office Suite, PeopleSoft
Denton, Texas, United States · On-site
Title: Assistant Director, Facilities Employee Classification: Athletic Program Asst Director Campus: University of North Texas Division: UNT-Athletics SubDivision-Department: UNT-Athletic Admin Department: UNT-Athletics…
Skills: Facilities Management, Event Management, Staff Supervision, Scheduling, NCAA Rules Knowledge
Denton, Texas, United States · On-site
Title: Scientific Instrument Technician Employee Classification: Scientific Instr Technician Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-College of Science Department: UNT-Biologic…
Skills: Scientific Instrumentation, Troubleshooting, Preventive Maintenance, Calibration, Electronics
Denton, Texas, United States · On-site
Title: Strategy Associate Employee Classification: Strategy Associate Campus: University of North Texas Division: UNT-Office of the President SubDivision-Department: UNT-Office of the President Department: UNT-Strategy a…
Skills: Strategic Planning, Data Analysis, Project Management, Program Evaluation, Quantitative Research
Denton, Texas, United States · On-site
Title: Assistant Director, Financial Aid Employee Classification: Asst Director, Financial Aid Campus: University of North Texas Division: UNT-Enrollment Management SubDivision-Department: UNT-Financial Aid & Schol-Gen D…
Skills: Financial Aid Administration, Staff Supervision, Case Management, Quality Assurance, Regulatory Compliance
Denton, Texas, United States · On-site
Title: Scientific Instrument Technician Employee Classification: Scientific Instr Technician Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-College of Engineering Department: UNT-Mech…
Skills: Equipment Maintenance, Troubleshooting, Electronic Repair, Electromechanical Systems, Technical Drawing Interpretation
Denton, Texas, United States · On-site
Title: RISE Coordinator Employee Classification: Student Services Coordinator Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-Dean of Students Department: UNT-Rise Center-16028…
Skills: Public Speaking, Student Mentoring, Program Planning, Case Management, Interdepartmental Networking
Denton, Texas, United States · On-site
Title: Financial Aid Administrator Employee Classification: Financial Aid Administrator Campus: University of North Texas Division: UNT-Enrollment Management SubDivision-Department: UNT-Financial Aid & Schol-Gen Departme…
Skills: Financial Aid Administration, Scholarship Management, Microsoft Office, Customer Service, Data Analysis
Denton, Texas, United States · On-site
Title: Student & Program Specialist Employee Classification: Student & Program Specialist Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-College of Science Department: UNT-Mathematics…
Skills: Customer Service, Verbal Communication, Written Communication, Office Administration, Microsoft Office
Denton, Texas, United States · Hybrid
Title: Accounting Coordinator Employee Classification: Accounting Coordinator Campus: University of North Texas Division: UNT-VP Finance & Admin SubDivision-Department: UNT-University Budget & Analytics Department: UNT-U…
Skills: Accounting Practices, Financial Record Keeping, Cost Accounting, Audit Accounting, Data Analysis
Denton, Texas, United States · On-site
Title: Gateway Coliseum Custodial Supervisor PM Employee Classification: Custodial Svcs Asst Supv Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-Union Administration Departmen…
Skills: Frontline Supervision, Staff Training, Cleaning Methods, Recycling Management, Scheduling
Dallas, Texas, United States · On-site
Title: Student Services Associate Employee Classification: Student Services Associate Campus: University of North Texas - Dallas Division: DAL-Academic Aff & Stdnt Success Sub Division-Department: DAL-Graduate School Dep…
Skills: Admissions Processing, FERPA Compliance, Microsoft Office Suite, Student Records Management, Academic Credential Evaluation
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Leads daily helpdesk operations for UNT Libraries, providing first- and second-level technical support and managing the lifecycle of end-user devices. Supervises and trains student employees while collaborating with IT teams to ensure secure and reliable technology services.
Requires a bachelor's degree in a related field and three years of computing work experience, or an equivalent combination of education and experience. Must possess knowledge of network principles, endpoint management, and the ability to manage technical staff and ticket workflows.
Title: IT Service Desk Manager
Employee Classification: IT Service Desk Manager
Campus: University of North Texas
Division: UNT-Provost
SubDivision-Department: UNT-University Library
Department: UNT-University Library IT Services-141001
Job Location: Denton
Salary: Depending on qualifications with a minimum of $51,744.00.
FTE: 1.000000
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About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
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Department Summary The Library IT Support team delivers technology services for the UNT Libraries, including helpdesk support, endpoint management, and maintenance of public and staff computing resources. The department focuses on providing reliable, responsive, and user-centered support while partnering with campus and library teams to enhance teaching, learning, and research. |
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Position Overview This position provides first- and second-level technical support for the UNT Libraries, including installation, configuration, maintenance, and lifecycle management of end-user devices and software. The Helpdesk Manager leads daily helpdesk operations, ensuring timely and effective resolution of service requests and incidents in alignment with established service level expectations. |
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Minimum Qualifications Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience. |
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Knowledge, Skills and Abilities • Knowledge of computing fundamentals, network principles, and endpoint management across distributed library environments. |
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Preferred Qualifications • Familiarity with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira) |
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Required License/Registration/Certifications
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Job Duties
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Physical Requirements |
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Environmental Hazards |
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Work Schedule Monday-Friday 8:00am-5:00pm |
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Driving University Vehicle No |
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Security Sensitive This is a Security Sensitive Position. |
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Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Applicants must submit a resume, a cover letter and a list of three professional references with their online application. |
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Benefits For information regarding our Benefits, click here. |
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EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding. |
Includes UNT, UNT Dallas, UNT Health Science Center and UNT System Administration. #WeAreNorthTexas
The University of North Texas System includes the University of North Texas in Denton, the University of North Texas Health Science Center in Fort Worth and the University of North Texas at Dallas. The UNT System Administration is based in Downtown Dallas. UNTS is governed by a Board of Regents appointed by the Governor of Texas and is the only Texas public university system headquartered in the vibrant North Texas region. The three independent universities of the UNT System have combined enrollment exceeding 42,000 students across five major teaching locations, including each main campus, as well as Frisco and Downtown Dallas. UNTS institutions award more than 9,000 degrees each year – including the largest number of master’s and doctoral degrees in the region. Overall, the UNT System boosts the Texas economy by nearly $5.2 billion each year.
Offices: 1901 Main St, Dallas, Texas, US
Includes UNT, UNT Dallas, UNT Health Science Center and UNT System Administration. #WeAreNorthTexas
The University of North Texas System includes the University of North Texas in Denton, the University of North Texas Health Science Center in Fort Worth and the University of North Texas at Dallas. The UNT System Administration is based in Downtown Dallas. UNTS is governed by a Board of Regents appointed by the Governor of Texas and is the only Texas public university system headquartered in the vibrant North Texas region. The three independent universities of the UNT System have combined enrollment exceeding 42,000 students across five major teaching locations, including each main campus, as well as Frisco and Downtown Dallas. UNTS institutions award more than 9,000 degrees each year – including the largest number of master’s and doctoral degrees in the region. Overall, the UNT System boosts the Texas economy by nearly $5.2 billion each year.
Offices: 1901 Main St, Dallas, Texas, US
