New York, New York, United States · On-site
$140k–$160k/yr
Why Uniti Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, main…
Skills: Implementation Management, Solutions Architecture, Team Leadership, Prompt Engineering, API Integration
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Build and lead the implementation team to transition signed contracts into live AI agents for real estate customers. Develop scalable implementation playbooks and act as a player-coach by handling complex technical integrations.
Requires 4+ years in Implementation or Solutions Architecture at a B2B SaaS/AI company, including at least 2 years of people management. Must possess strong technical fluency in APIs, SQL, and JSON, with a track record of building functions at early-stage startups.
Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same.
Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer.
Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them.
On the back of 6x YoY growth, we raised our Series A and are tripling headcount this year. As our Implementation Team Lead, you build and lead the team that turns every signed contract into a live, working agent.
4+ years in Implementation, Solutions Architecture, Forward Deployed Engineering, or Customer-facing Engineering at a B2B SaaS or AI company, with at least 2 years managing a team of ICs in one of those functions.
A track record of building or rebuilding an implementation or solutions architecture function at a Series A–C company. You've hired the team, set the bar, and shipped the playbook — not just executed against one you inherited.
Strong technical fluency — prompts, integrations, APIs, webhooks, basic SQL, JSON. You can debug a misbehaving integration alongside an IM, not just supervise.
Strong project management instincts. You hold a 12-step implementation in your head, see where it's about to slip, and pull the right lever before it does — and you've taught others to do the same.
A track record of hiring, ramping, and coaching ICs in this function. You can describe the leveling between IM I, IM II, and Solutions Architect from memory because you've shaped it before.
Strong written and verbal communication. You can explain a technical tradeoff to a non-technical operator, a business priority to a senior engineer, and a performance gap to a direct report — all in the same week.
Real estate, property management, storage, senior living, or coworking industry experience.
Prior work at an AI-native company, especially one where you owned the customer-facing implementation or solutions architecture team during a category's early growth.
Founding-implementation-hire or founding-solutions-architecture-hire experience at a previous startup.
Startup experience a big plus.
You want to be at an early-stage startup. You've been in a high-growth environment before, you know what tripling headcount in a year actually feels like, and you've led a team through that kind of growth without losing the bar.
You take ownership of large, undefined problems. A new vertical lands on the roadmap and needs an implementation playbook before sales can sell it. You don't wait for a brief — you scope it, build it, staff it, and ship it.
You're a player-coach. You don't just delegate the hard implementations to the team. You take the hardest ones yourself when it makes the team better — and you know when to step back.
You're close to the customer. You'd rather sit on a kickoff call or walk a facility than read a project status report. The best ideas about how to scale Implementation come from what this customer actually said.
You ship fast and iterate. You'd rather launch the 80% version of a new playbook this month and tighten it next month than spend a quarter writing the perfect one.
Full medical, dental, and vision coverage
Flexible PTO
Meaningful equity and responsibility
Powering instant, effortless, and flawless communication for real estate operators across sales, support, and finance.
Uniti is the first true system of action for real estate. Our AI sales, support, and finance agents integrate directly with the PMS and CRMs you already use, becoming your most effective employees for mission-critical, day-to-day workflows. Real estate operators across every major asset class use Uniti AI to increase revenue, profitability, and scalability by managing customer communications across sales, support, and finance—without adding headcount—and with greater consistency, speed, and reliability than a human-only team. Founded by real estate and AI experts and backed by top VCs, Uniti AI enables a new AI-driven operating model for modern, fast-growing real estate operators.
Offices: New York, NY, US
Powering instant, effortless, and flawless communication for real estate operators across sales, support, and finance.
Uniti is the first true system of action for real estate. Our AI sales, support, and finance agents integrate directly with the PMS and CRMs you already use, becoming your most effective employees for mission-critical, day-to-day workflows. Real estate operators across every major asset class use Uniti AI to increase revenue, profitability, and scalability by managing customer communications across sales, support, and finance—without adding headcount—and with greater consistency, speed, and reliability than a human-only team. Founded by real estate and AI experts and backed by top VCs, Uniti AI enables a new AI-driven operating model for modern, fast-growing real estate operators.
Offices: New York, NY, US
