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The Patient Care Coordinator provides administrative support and customer service for the Radiology department, including scheduling appointments and managing patient flow. They act as a key point of contact for patients and clinicians while ensuring efficient departmental operations and accurate record keeping.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate proficiency in computer and healthcare technology systems. Strong organizational, interpersonal, and customer service skills are required, along with the ability to work effectively in a busy medical environment.
Full job description
Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
Summary
Provides customer service and administrative support for the Radiology department
Serves as a key point of contact for patients, clinicians, and technologists
Responsible for scheduling appointments, managing referrals, conducting patient outreach, and supporting departmental operations
Works independently to coordinate patient access, improve workflow efficiency, and ensure smooth communication between patients, providers, and imaging staff
Primary Responsibilities:
Manage patient flow, scheduling, and appointment availability
Schedule imaging exams and follow-up appointments
Assist with referral processing and coordinate communication with other departments
Contact patients regarding appointments and follow-up care
Determine urgency of appointments and appropriately prioritize scheduling needs
Verify insurance coverage and patient demographic information
Collect co-pays and deductibles for imaging services
Make appointment reminder calls
Process requests for copies of imaging records and CDs
Maintain department check-in processes and patient flow
Monitor referral/work queues and follow up on open referrals
Schedule appointment requests and assist with patient checkout as needed
Coordinate image sharing, retrieval of outside imaging, and PACS/EMR updates
Track internal and external imaging records according to department policies
Communicate imaging results to outside providers following department protocols
Maintain an organized and welcoming waiting room
Assist with training and onboarding of new radiology support staff
Provide backup coverage for support staff and support multiple regional locations as needed
Address routine patient concerns and complaints
Perform other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma, GED, HiSET, or equivalent
Computer proficiency and ability to use healthcare technology systems
Proven solid customer service, interpersonal, organizational, and time management skills
Proven ability to use standard office equipment and electronic applications
Proven ability to work in a busy medical office environment with frequent interruptions
Preferred Qualifications:
Associate's degree in Medical Assisting or Medical Office Administration certificate program
EMR experience or aptitude to learn and master EMR systems
Business experience, including cash handling/collections
Experience in a medical or clinical setting
Experience prioritizing and managing multiple tasks
Healthcare business office experience
Understanding of HIPAA and patient confidentiality requirements
Familiarity with medical terminology
Knowledge of CPT and ICD coding
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.91 - $29.88 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
Click below to search careers or join our social communities:
• Search & apply for careers at careers.unitedhealthgroup.com/
• Follow us on Twitter at twitter.com/UnitedHealthGrp
• Follow and like us on Facebook at facebook.com/unitedhealthgroup
• Follow us on Instagram at instagram.com/unitedhealthgroup
More about UnitedHealth Group can be found at unitedhealthgroup.com/
Offices: Eden Prairie , Minnesota, US · 2716 N Tenaya Way, Las Vegas, NV 89128, US · 4425 E Cotton Center Blvd, Phoenix, AZ 85040, US · 1900 E Golf Rd, Schaumburg, IL 60173, US · 8822 Three Chopt Rd, Henrico, VA 23229, US
Health CareWellness and Health ManagementRetiree Solutionsand Information TechnologyHospitalHealth CareWellnessBiotechnologyInsuranceLife Science
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
Click below to search careers or join our social communities:
• Search & apply for careers at careers.unitedhealthgroup.com/
• Follow us on Twitter at twitter.com/UnitedHealthGrp
• Follow and like us on Facebook at facebook.com/unitedhealthgroup
• Follow us on Instagram at instagram.com/unitedhealthgroup
More about UnitedHealth Group can be found at unitedhealthgroup.com/
Offices: Eden Prairie , Minnesota, US · 2716 N Tenaya Way, Las Vegas, NV 89128, US · 4425 E Cotton Center Blvd, Phoenix, AZ 85040, US · 1900 E Golf Rd, Schaumburg, IL 60173, US · 8822 Three Chopt Rd, Henrico, VA 23229, US
Health CareWellness and Health ManagementRetiree Solutionsand Information TechnologyHospitalHealth CareWellnessBiotechnologyInsuranceLife Science