Preston, England, United Kingdom · On-site
Base - Preston Company pension scheme Pay - TBC Holidays- 28 days per year (pro rata) Hours - c40 + hours per week. The Business operates 24/7, 365 days per year. About UKEMS Operating from 6 UK bases, UK Event Medical S…
Skills: Clinical Leadership, Operational Management, Dispatch Management, Fleet Management, Compliance Auditing
Preston, England, United Kingdom · On-site
Emergency Medical Technician / AAP • Job type- bank or permanent contract positions available • Based- Preston • Pay to be confirmed • Company pension scheme • Holidays- 28 days per year (pro rata) • Hours - Open shifts …
Skills: Emergency Medical Care, Patient Transport, Dynamic Risk Assessment, Manual Handling, Clinical Practice
Preston, England, United Kingdom • On-site
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Responsible for the clinical leadership and daily operational management of the Specialist Services team, ensuring safe and timely service delivery. This includes managing vehicle fleets, overseeing dispatch staff, and ensuring compliance with CQC and company guidelines.
Requires a full UK driving licence and proficiency in IT skills, specifically Word and Excel. Candidates must demonstrate strong organizational abilities, the capacity to work under pressure, and effective communication skills for managing challenging situations.
Base - Preston
Company pension scheme
Pay - TBC
Holidays- 28 days per year (pro rata)
Hours - c40 + hours per week. The Business operates 24/7, 365 days per year.
Operating from 6 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service. We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client-focused approach to everything we do.
Due to our continued and sustained growth we seek to recruit an Operations Team Leader
The job
Our Specialist services Team look forward to welcoming a Team leader to this post. As a specialist service team leader you will be responsible for ensuring service delivery is maintained by contributing to the safe, timely and effective running of the sites daily operations and vehicle fleet across both urgent care and our secure transport Services The role is predominantly office based however it is also expected that, where required you will go out on the road to fulfil business and contract requirements.
The Operations Team Leader (OTL) role has responsibility for the provision of clinical leadership and management to the immediate clinical team members within in the Specialist services team
Manage the day to day service delivery to patients providing support for operational, dispatch and clinical staff. Reporting daily activity to the UKEMS’s management
ensuring all operational and compliance targets are met
accurate communication at all time between all stakeholders and operational staff working at the site
To contribute to the safe, timely and effective running of the daily operation of the division and vehicle fleet
Promote positive communication, team culture and team working
Promote positive and effective practice
Ensure compliance targets are met
Ensure all audits, incidents and reports are investigated within required time-spans
Service delivery is maintained
To provide effective leadership in ensuring that standards and practices comply with UKEMS policies and procedures
To ensure the road staffs understand their roles and are working within the clinical governance strategy and promote excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines
The Team Leader has the responsibility for the provision of leadership and management to the immediate operational staff
Develop a good working knowledge of the business processes to ensure these are being followed by all clinical staff
Ensure all crews are booked on within the shift start time requirements, minimizing on any unnecessary down times throughout the shift
Assist with office duties, ie staff rota completion where required, run sheet collation and entry, customer report compiling
Uphold business principles of customer, patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies
To act as a point of contact in the event of vehicle breakdown and planned service and repair in order to ensure the smooth and efficient running of the service
To assist the dispatch team in the effective and efficient use and forward planning of resources including vehicles, equipment and staff
To identify and plan cover for all aspects of the service in the event of planned or unplanned absence within the team
To participate in the "on call" rota
What’s in it for you?
Comprehensive induction, on-going training and development with the opportunity to acquire recognised qualifications throughout your career with UKEMS
The opportunity to work for a successful company established over 20 years ago, currently employing approximately c300 staff. As we continue to grow one of our key aims is to maintain a “family feel “within the business where all employees feel recognised, valued and appreciated.
A uniform and PPE
The feel-good factor! This is a rewarding role creating real job satisfaction!
About You
Have vision- recommending improvements to all aspects of our service
Be an effective communicator having the ability to engage with a wide audience of personnel
The ability to work under pressure / towards deadlines
You will be productive working on your own initiative and as part of a busy team
Outstanding organisational skills, our business relies on efficiency, process and procedure
IT skills - including word and excel
Solutions focused your ability to negotiate and be tactful and diplomatic will prove essential when managing challenging situations
Flexible and adaptable in your approach you will join a team of like minded individuals each striving to provide an outstanding service to all we engage with
A full UK driving licence is required
We Provide Services for the Move and Care of People
UKEMS provides a caring service in a variation of different types of transport. Formed in 2002, UKEMS started its journey by providing medical cover supporting local events. As the company developed in the years that followed it branched out into other areas of healthcare. UKEMS can support in providing the following services: (PTS) Patient Transport- Our non-emergency patient transport service focuses on the individual’s needs. A caring, personal service is available to all patients, accommodating wheelchair access and stretcher requirements. We work with a number of NHS Trusts, Clinical Commissioning Groups and NHS Ambulance organisations to provide non-emergency patient transport for patients attending hospital appointments. Secure Patient Transport - We provide a response service for the movement and care of people with mental health illness, managing vulnerable and challenging behaviour safely and with dignity and respect. All transport requirements are met with highly trained, dedicated crews and vehicles to ensure a safe, comfortable and timely transfer of service users. We have a variety of vehicle options available in this service ranging from people carrier to secure cell. Urgent care - We have a dedicated service staffed and equipped to care for patients who need a higher level of care. UKEMS contracts directly with the NHS and supports NHS ambulance services in this area. A professional level of dedicated service is available for journeys between health care facilities, or from domestic and supported living establishments upon request. Medical repatriation - For patients who face the unforeseen situation of falling ill or becoming injured abroad, our medical repatriation service provides the much-needed reassurance and service required. Paramedic services to GP’s and external training services - UKEMS currently work with general practitioners who facilitate paramedics and other healthcare staff to assist in the day to day management of patients.
Offices: Langley House, 320 Main Road, SHEFFIELD, Sheffield S9 4QL, GB
We Provide Services for the Move and Care of People
UKEMS provides a caring service in a variation of different types of transport. Formed in 2002, UKEMS started its journey by providing medical cover supporting local events. As the company developed in the years that followed it branched out into other areas of healthcare. UKEMS can support in providing the following services: (PTS) Patient Transport- Our non-emergency patient transport service focuses on the individual’s needs. A caring, personal service is available to all patients, accommodating wheelchair access and stretcher requirements. We work with a number of NHS Trusts, Clinical Commissioning Groups and NHS Ambulance organisations to provide non-emergency patient transport for patients attending hospital appointments. Secure Patient Transport - We provide a response service for the movement and care of people with mental health illness, managing vulnerable and challenging behaviour safely and with dignity and respect. All transport requirements are met with highly trained, dedicated crews and vehicles to ensure a safe, comfortable and timely transfer of service users. We have a variety of vehicle options available in this service ranging from people carrier to secure cell. Urgent care - We have a dedicated service staffed and equipped to care for patients who need a higher level of care. UKEMS contracts directly with the NHS and supports NHS ambulance services in this area. A professional level of dedicated service is available for journeys between health care facilities, or from domestic and supported living establishments upon request. Medical repatriation - For patients who face the unforeseen situation of falling ill or becoming injured abroad, our medical repatriation service provides the much-needed reassurance and service required. Paramedic services to GP’s and external training services - UKEMS currently work with general practitioners who facilitate paramedics and other healthcare staff to assist in the day to day management of patients.
Offices: Langley House, 320 Main Road, SHEFFIELD, Sheffield S9 4QL, GB
