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Full-time
bachelor degree
Posted 55d ago
~40 hrs/week
Responsibilities
The role involves analyzing and resolving critical hardware, software, and network incidents to ensure the stability of store operations. It also includes managing the deployment and configuration of in-store IT equipment and providing technical leadership as an escalation point.
Requirements
Candidates need a degree in Computer Science and 3 to 5 years of IT support experience in retail or distribution environments. Proficiency in Linux, networking concepts, and bilingual communication in English and French are required.
Full job description
Company Description
Why did the PowerPoint cross the road? To get to the other slide.
Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.
At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.
Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.
Job Description
Do you want to play a key role in the technological performance of store operations?
As a senior technical reference within the Store Support team, you will handle complex incidents and actively contribute to the stability, evolution, and optimization of the technology environments used daily in our stores.
Key Responsibilities
Analyze, diagnose, and resolve critical incidents (software, hardware, network) that directly impact operations, while meeting Service Level Agreements (SLAs) and ensuring rigorous follow‑up on priority cases.
Act as the technical escalation point for Level 1 Support and provide technical leadership to ensure effective, long-term resolutions.
Ensure certification, configuration, and deployment of in-store IT equipment (POS systems, scanners, printers, mobile devices) using device management tools (MDM, e.g., SOTI), guaranteeing performance and compliance.
Manage equipment inventory and collaborate with vendors to ensure availability and operational continuity.
Participate in the testing, validation, and deployment of new technology solutions in collaboration with project and infrastructure teams.
Prioritize interventions based on operational impact and maintain structured tracking of activities in critical environments.
Document solutions and recommend technical and organizational improvements while actively contributing to team knowledge sharing.
Qualifications
Diploma or degree in Computer Science or a related field
3 to 5 years of experience in IT support (POS, retail store, or distribution center environment)
Experience with a ticketing system (ideally ServiceNow)
Excellent communication skills in both French and English, written and spoken (frequent collaboration with teams across Canada)
Strong expertise in Linux (administration, services, log analysis, performance)
Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLAN, VPN)
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
Division: CCHCANCorpo
Reg/Temp: Regular
Salary Grade: UAP - T2A
Dept ID: CCCAN09099004
Region: CCHCANIS
Related keywords
LinuxServiceNowSOTIMDMPOSTCP/IPDNSDHCPVLANVPNRetail ITIncident ManagementSLAHardware DeploymentNetwork AdministrationTechnical Support
UAP is the Canadian leader in the distribution and merchandising of parts and accessories for cars, trucks and heavy vehicles.
We employ more than 5,000 individuals who work hard every day to build a recognized and reputable company.
UAP is a member of the Genuine Parts Company (GPC) family, an international service organization engaged in the distribution of automotive and industrial replacement parts. The Company serves numerous customers in various sectors and has approximately 55,000 employees.
Two divisions, one priority—excellence
With outlets across Canada, UAP is organized into two main divisions:
• The Auto Parts Division, which is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks
• The Heavy Vehicle Parts Division, which caters mainly to the needs of the trucking and construction sectors, as well as the mining and forest industries
Offices: 7025 Ontario street East, Montreal, Quebec H1N 2B3, CA
Canadian leader in the distributionmerchandising and remanufacturing of automotive partsand Heavy vehicle parts distributionAutomotive
UAP is the Canadian leader in the distribution and merchandising of parts and accessories for cars, trucks and heavy vehicles.
We employ more than 5,000 individuals who work hard every day to build a recognized and reputable company.
UAP is a member of the Genuine Parts Company (GPC) family, an international service organization engaged in the distribution of automotive and industrial replacement parts. The Company serves numerous customers in various sectors and has approximately 55,000 employees.
Two divisions, one priority—excellence
With outlets across Canada, UAP is organized into two main divisions:
• The Auto Parts Division, which is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks
• The Heavy Vehicle Parts Division, which caters mainly to the needs of the trucking and construction sectors, as well as the mining and forest industries
Offices: 7025 Ontario street East, Montreal, Quebec H1N 2B3, CA
Canadian leader in the distributionmerchandising and remanufacturing of automotive partsand Heavy vehicle parts distributionAutomotive