Position: Sales Associate / Key Holder (40 hours per week) Location: TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP Availability: June/July 2026 Duties and Responsibilities Acts as the leading force on the s…
Skills: Retail Experience, People Skills, Team Motivation, Target Driven, Brand Sensibility
Associate Benefits: • Work-life balance • Training • Paid time off • Employee Discount • Employee Assistance Program (EFAP) • Comprehensive benefits package including medical, dental, life and AD&D, long-term disability …
Associate Benefits: Career pathing Work-life balance Training Sick time Employee Discount Employee Assistance Program (EAP) 401(k) with a company match Retail Store Associates may be eligible to participate in the quarte…
Associate Benefits: Work-life balance Training Employee Discount Sick time Employee Assistance Program (EAP) 401(k) with a company match This position may be eligible to participate in a company incentive program. Your r…
Associate Benefits: Work-life balance Training Employee Discount Paid time off Employee Assistance Program (EAP) 401(k) with a company match This position may be eligible to participate in a company incentive program. Yo…
Would you also like to work for a global leading luggage company? Do you have the commercial talent and drive we are looking for? Are you a flexible team player for whom working on weekends is not a problem with a great …
Skills: Sales, Customer Relationship Management, Merchandising, Inventory Management, Communication
Associate Benefits: • Work-life balance • Training • Paid time off • Tuition Reimbursement • Employee Discount • Employee Assistance Program (EFAP) • Comprehensive benefits package including medical, dental, life and AD&…
Associate Benefits: Work-life balance Training Employee Discount Sick time Employee Assistance Program (EAP) 401(k) with a company match This position may be eligible to participate in a company incentive program. Your r…
Would you also like to work for a global market leader in a brand-new environment? Do you have the commercial talent and drive we are looking for? Are you a flexible team player for whom working on weekends is not a prob…
Associate Benefits: Career pathing Work-life balance Training Paid time off Pet Insurance Tuition Reimbursement Employee Discount Employee Assistance Program (EAP) Comprehensive benefits package including medical and den…
Associate Benefits: Work-life balance Training Employee Discount Paid time off Employee Assistance Program (EAP) 401(k) with a company match This position may be eligible to participate in a company incentive program. Yo…
Charlotte, North Carolina, United States · On-site
Mid level
Associate Benefits: Career pathing Work-life balance Training Paid time off Pet Insurance Tuition Reimbursement Employee Discount Employee Assistance Program (EAP) Comprehensive benefits package including medical and den…
Skills: Luxury Sales, Client Relationship Management, KPI Management, Team Leadership, Coaching And Development
#LI-DNI Vous aurez pour missions la planification, la création et l'édition de contenu (photo et vidéo) pour la marque TUMI, sur tous nos supports web (site e-commerce, réseaux sociaux, Newsletters…), et print pour l’ens…
Realizar o atendimento a clientes conforme padrões da empresa, esclarecendo dúvidas e orientando sobre os produtos, de forma a potencializar a venda de produtos e serviços;Responder pela manutenção do relacionamento com …
Associate Benefits: Career pathing Work-life balance Training Paid time off Pet Insurance Tuition Reimbursement Employee Discount Employee Assistance Program (EAP) Comprehensive benefits package including medical and den…
Skills: Luxury Sales, Client Relationship Management, KPI Tracking, Team Leadership, Coaching and Development
<p>Als Teil der Samsonite Gruppe, dem weltweit größten Unternehmen für Reisegepäck mit einer über 100-jährigen Tradition, ist <strong>TUMI eine international etablierte Lifestyle-Marke im Premium Segment für Reisegepäck,…
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$14/hr–$14/hr
Full-time
Posted 36d ago
~40 hrs/week
Responsibilities
Lead sales floor operations and provide a high-quality customer experience following the TUMI Selling Ceremony. Manage store opening/closing, maintain visual merchandising standards, and drive sales goals through client relationship building.
Requirements
Requires previous retail experience, strong interpersonal skills, and the ability to meet sales targets. Candidates must be physically capable of lifting luggage up to 15kg and be computer literate.
Full job description
Position: Sales Associate / Key Holder (40 hours per week)
Acts as the leading force on the sales floor. Demonstrate product knowledge, how to manage the operations of the store. Run the store independently during non-peak times. Provide a positive customer experience as directed in the TUMI Selling Ceremony. Motivate sales team to demonstrate The Difference. Develop new client relationships and interact with existing clients to increase sales. Attain monthly, quarterly sales and SPH goals. Build strong partnerships with co-workers and store management. Encourage a training and development culture with the store team. Ensure training roadmap is completed, by team.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
SALES:
Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
Meet or exceed SPH goal.
Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
Build client relationships through data capture and outreach, with the Proximity clienteling app.
Contribute to the attainment of sales goals, and KPI’S
Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.
COMMUNICATION:
Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
Business aware, ability to communicate store goals, challenges, and solution minded.
Contribute to trade feedback, know your client, purchasing trends.
Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas.
Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.
Diffuse customer service concerns and defer escalated issues to the store or assistant manager.
MERCHANDISING:
Participate in the merchandising of the store to acquire the skills necessary to work independently.
Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively impact the business.
Meet deadline for Window and interior changes.
Merchandise store as directed to a high standard and can direct team accordingly.
Implement correct usage of interior signage.
Ensure that all stock is well maintained and in good condition.
Able to demonstrate and train team to recover and maintain Visual Merchandising standards.
HUMAN RESOURCES:
Assist in the orientation and training of new associates.
Assist management with coordinating the daily activities of sales associates.
Support company philosophies and the management of staff.
Motivate team, through regular feedback.
Present a professional well-groomed appearance in accordance with established dress code.
Dutiful in maintaining meals and break schedules.
High level of attendance and punctuality
OPERATIONS:
Open and close the store in the absence of the manager and assistant manager.
Maintain appropriate records and receipts for all products sold. Ensure cash registers and money intake balance daily. All paperwork is checked and signed.
Ensure name capture is attempted at every transaction.
Ensure price changes are ticketed accurately and in a timely fashion.
Notify manager of damages and partner with manager for proper return to the warehouse.
Process shipments within 24 hours.
Maintain proper housekeeping standards.
Maintain a secure and hazard free environment, adhere to all H&S policy.
Able to carry out Health and Safety procedures, and ensure team adhere to all H&S Guidelines.
CUSTOMER SERVICE
Exemplify the TUMI Difference and Tumi Elite Moments.
Demonstrate behaviours exemplified in the Selling Ceremony
Ensure TUMI University training roadmap is followed and completed as directed.
Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, In store home delivery or Safer pay.
Clienteling and Data Capture, to build ongoing relationship with clients.
Explain TUMI’s After Sales Service philosophy, and Warranty
Build and maintain client relationship through the TUMI App by Proximity.
Promptly and efficiently process all basic sales transactions through the register, or X-store on iPad.
Team training culture in store daily, TUMI University, and The Coach
Achieve set goals for UPT, through cross selling.
Maintain an awareness of the competitive environment.
LOSS PREVENTION:
Maintain inventory on the sales floor by replacing sold merchandise with merchandise from the stockroom.
Give feedback on low stock, or Out of stock, to support Min/Max change.
Take part in weekly cycle counts.
Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.
Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.
Control shrinkage through loss prevention awareness, and good customer service.
Assist in the organization and implementation of inventory on seasonal or as needed basis.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries.
At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce.
We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Culture and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.
Offices: 499 Thornall St, Edison, New Jersey 08837, US
Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries.
At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce.
We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Culture and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.
Offices: 499 Thornall St, Edison, New Jersey 08837, US