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Tulsa SPCA logoTulsa SPCA

Clinic Receptionist

Tulsa, Oklahoma, United States · On-site

Entry level

Department: Clinic Reports To: Clinic Manager Status: Non-Exempt, Full-time, wage $15.00/hour POSITION SUMMARY Under direct supervision of the Clinic Manager, the employee in this position has the primary responsibility …

Skills: Customer Service, Communication Skills, Data Entry, Scheduling, Payment Processing

Tulsa SPCA logo

Clinic Receptionist

Tulsa SPCA

Tulsa, Oklahoma, United States • On-site

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Entry level

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  • Full-time
  • Posted 6d ago
  • ~40 hrs/week

Responsibilities

The Clinic Receptionist is responsible for greeting clients, managing phone calls, and scheduling appointments. Additional duties include processing payments, maintaining medical charts, and performing general front-office clerical tasks.

Requirements

Candidates must be at least 18 years old with preferred experience in customer service and general knowledge of animal welfare. Physical ability to lift 50lbs and restrain dogs up to 100lbs is required.

Full job description

Department:

Clinic

Reports To:

Clinic Manager

Status:

Non-Exempt, Full-time, wage $15.00/hour

 

POSITION SUMMARY

Under direct supervision of the Clinic Manager, the employee in this position has the primary responsibility of assisting customers in the clinic and on the phones. Other responsibilities include clerical duties, patient check-in/check-out, and data entry.

 

Tulsa SPCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

ESSENTIAL FUNCTIONS & DUTIES

  • Greet and assist all incoming clinic clients in a courteous and helpful manner.
  • Answer phone calls, which may involve answering questions, screening, and scheduling appointments.
  • Schedule and confirm appointments through Clinic HQ
  • Answer all incoming mail, email, and phone calls. All voicemails returned within a timely manner.
  • Process credit card payments and prepare daily deposits.
  • Maintain the clinic spay/neuter schedule by confirming or declining patient appointments.
  • Check-in/Check-out patients, including taking payments, providing invoices, discharge instructions, etc. Enter all information into Clinic HQ, such as charges, new client information, or any updates to a previous client's account.
  • Perform any routine front office duties that are required throughout the day, including delivering messages, restocking of forms/merchandise/office supplies, etc, refiling medical charts.
  • Maintain a clean, organized work area. Responsible areas include front lobby and reception desk.
  • Update and organize charts for shelter animals. Updating medical record in Shelterluv and organizing the paper chart.
  • Review and update inventory of all supplies at the reception desk. This includes but not limited to prevention medication, files, pens, paper etc.
  • Other duties as assigned.

 

KEY COMPETENCIES

  • Strong communication skills, both verbal and written
  • Customer service skills -- Ability to work with staff, adopters, and foster parents
  • Strong attention to detail and task orientation.
  • Ability to work under pressure.

 

POSITION REQUIREMENTS

Education/Experience Required

  • Must be 18 years or older
  • One year of experience in customer service-related field preferred.
  • General knowledge of animal welfare helpful.
  • Excellent oral and written communication skills required
  • Computer experience – Windows-based – preferred.
  • Must be self-motivated, time-management and organizational skills required
  • Ability to work under pressure
  • Must be flexible and be able to work varied schedule

 

Physical Demands

  • Must be able to handle both dogs and cats.
  • Must be able to lift 50lbs to waist-height and physically restrain dogs weighing up to 100lbs.
  • Inside and outside in all types of weather conditions. Work requires physical work involving: standing, bending, stooping, kneeling, crawling, reaching, pulling, pushing, walking, running. Desk work involving: finger dexterity, full vision, and hearing capabilities.
  • Will be working with and exposed to wet and/or humid conditions, loud noise levels, animal bodily fluids, and waste, chemicals, and fumes, may be exposed to animal bites and scratches.

 

SCHEDULE

FT position. Schedule can vary, shift changes will be necessary sometimes as will work on holidays and at special events which may include some overtime.

Related keywords

Clinic HQShelterluvAnimal WelfarePatient Check-inMedical ChartsSpay/Neuter ScheduleFront OfficeCustomer ServiceData EntryPayment Processing

About Tulsa SPCA

LinkedInVisit site

Our mission is to improve the lives of dogs and cats, and their human companions.

Industry
Non-profit Organization Management
Company size
11-50 employees
Founded
1913
Headquarters
Tulsa, Oklahoma
LinkedIn followers
426

Our mission is to improve the lives of dogs and cats, and their human companions. Our Vision - By 2025, through community engagement, the rate at which dogs and cats in the Tulsa area are abandoned, neglected or unnecessarily euthanized will be reduced. Core Values Animals: We value animals and believe that they deserve love, safety, and humane care. We provide safe, transitional shelter and medical care to animals. Human/Animal Bond: We believe a correlation exists between humane treatment of animals and kind treatment of humans. Animals give unconditional love and acceptance, resulting in improved psychological and physical well-being for both. We make every attempt to facilitate this special bond through placements, community events and programs. Community Education: We believe educating the community on animal issues and proper care is key to improving animal welfare. We take advantage of every opportunity to provide resources, training, and information to the community. Advocacy: We believe animals deserve a strong voice in their defense. Reports of animal issues are investigated and solutions and resources are provided as necessary. Collaboration: We support a culture of mutual respect as we strive towards common goals. Optimizing Impact: In order to serve the greatest number of animals possible, we will adhere to our intake policy. Furthermore, we do not euthanize adoptable animals due to time or space limitations. Stewardship: The community plays a vital role in organizational sustainability through financial support, rescue and adoption efforts. We manage and allocate resources to remain steadfast to our mission, achieve the greatest good, and ensure our future.

Offices: 2910 Mohawk Blvd, Tulsa, Oklahoma 74110-1419, US

View all jobs at Tulsa SPCA

About Tulsa SPCA

LinkedInVisit site

Our mission is to improve the lives of dogs and cats, and their human companions.

Industry
Non-profit Organization Management
Company size
11-50 employees
Founded
1913
Headquarters
Tulsa, Oklahoma
LinkedIn followers
426

Our mission is to improve the lives of dogs and cats, and their human companions. Our Vision - By 2025, through community engagement, the rate at which dogs and cats in the Tulsa area are abandoned, neglected or unnecessarily euthanized will be reduced. Core Values Animals: We value animals and believe that they deserve love, safety, and humane care. We provide safe, transitional shelter and medical care to animals. Human/Animal Bond: We believe a correlation exists between humane treatment of animals and kind treatment of humans. Animals give unconditional love and acceptance, resulting in improved psychological and physical well-being for both. We make every attempt to facilitate this special bond through placements, community events and programs. Community Education: We believe educating the community on animal issues and proper care is key to improving animal welfare. We take advantage of every opportunity to provide resources, training, and information to the community. Advocacy: We believe animals deserve a strong voice in their defense. Reports of animal issues are investigated and solutions and resources are provided as necessary. Collaboration: We support a culture of mutual respect as we strive towards common goals. Optimizing Impact: In order to serve the greatest number of animals possible, we will adhere to our intake policy. Furthermore, we do not euthanize adoptable animals due to time or space limitations. Stewardship: The community plays a vital role in organizational sustainability through financial support, rescue and adoption efforts. We manage and allocate resources to remain steadfast to our mission, achieve the greatest good, and ensure our future.

Offices: 2910 Mohawk Blvd, Tulsa, Oklahoma 74110-1419, US

View all jobs at Tulsa SPCA

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