Member Engagement Specialist Location: Remote (must be located in EST) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver…
Skills: Telephonic Outreach, Customer Service, Member Engagement, CRM Platforms, Electronic Health Records
Member Engagement Specialist Location: Remote (must be located in EST) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver…
Skills: Telephonic Outreach, Member Engagement, Customer Service, CRM Platforms, Electronic Health Records
Licensed Practical Nurse Location: Winthrop, Massachusetts Salary Range: Up to $90,000 - $95,000/yr Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and…
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Case Management
Licensed Practical Nurse Location: Chelsea, Massachusetts Salary Range: Up to $90,000 - $95,000/yr Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and …
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Patient Engagement
Licensed Practical Nurse Location: Revere, Massachusetts Salary Range: Up to $90,000 - $95,000/yr Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and e…
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Patient Engagement
Care Coordinator Location: Remote (must be located in Texas) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-cent…
Skills: Scheduling, Customer Service, Microsoft Office, EMR, Patient Relationship Management
Care Coordinator Location: Remote (must be located in Texas) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-cent…
Skills: Scheduling, Customer Service, Microsoft Office, EMR, Patient Relationship Management
Licensed Clinical Social Worker (EST) Location: Remote, must be located in EST Who We Are: Tuesday Health is a value-based palliative care provider dedicated to transforming serious illness and end-of-life care. We deliv…
Licensed Independent Social Worker (Ohio) Location: Remote, Ohio Licensure required Who We Are: Tuesday Health is a value-based palliative care provider dedicated to transforming serious illness and end-of-life care. We …
Licensed Practical Nurse Location: East Cleveland (Beachwood, Mentor) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver …
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Patient Engagement
Licensed Practical Nurse Location: East Cleveland (Beachwood, Mentor) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver …
Skills: Clinical Assessments, Care Plan Development, Member Engagement, Multidisciplinary Collaboration, Patient Screening
Complex Care Navigator Registered Nurse Location: Remote (must be located Texas) Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. W…
Skills: Care Coordination, Patient Assessment, Care Plan Development, Multidisciplinary Collaboration, Clinical Documentation
Licensed Vocational Nurse Location: Dallas, Texas Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care fo…
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Patient Engagement
Licensed Vocational Nurse Location: Dallas, Texas Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care fo…
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Patient Engagement
Complex Care Navigator Registered Nurse Location: Remote (must be located Texas) Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. W…
Skills: Care Coordination, Patient Assessment, Care Plan Development, Multidisciplinary Collaboration, Clinical Documentation
Software Development Engineer in Test (SDET) Location: Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-cen…
Skills: C#, .NET Core, Playwright, API Testing, CI/CD
Software Developer (Junior-Mid) Location: Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care fo…
Software Developer (Junior-Mid) Location: Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care fo…
Software Development Engineer in Test (SDET) Location: Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-cen…
Skills: C#, .NET Core, Playwright, API Testing, CI/CD
Licensed Practical Nurse Location: Boston, Massachusetts Salary Range: Up to $90,000/yr Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life …
Skills: Clinical Assessments, Care Plan Development, Patient Screening, Interdisciplinary Collaboration, Patient Engagement
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Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, Holidays
Posted 2d ago
~40 hrs/week
Responsibilities
The specialist is responsible for engaging and enrolling eligible health plan members into supportive care services through telephonic outreach. They provide ongoing customer service and education to members and caregivers to ensure program participation and goal-centered care.
Requirements
Candidates must have at least three years of experience in outreach or customer service, preferably within healthcare. Proficiency in CRM or EHR systems and bilingual skills in Spanish are preferred.
Full job description
Member Engagement Specialist
Location: Remote (must be located in EST)
Who We Are:
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
The Role:
The Member Engagement Specialist is responsible for engaging and enrolling eligible health plan members in Tuesday Health’s supportive care services. The Member Engagement Specialist will educate members on Tuesday Health’s service offerings and support ongoing engagement with the member throughout the program. The ideal candidate will be highly personable and professional with excellent communication skills and have experience working with members and caregivers.
Key responsibilities of this role may include:
Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
Effectively communicate Tuesday Health services, overcome objections, and answer questions.
Connect members to services available to meet their needs during the initial outreach.
Provide ongoing telephonic customer service to members and their caregivers.
Initiate creative strategies to facilitate member contact.
Maintain performance accountability around member enrollment and participation and achieve performance targets.
Adhere to Tuesday Health information security and privacy requirements.
Leverage reporting and dashboards to prioritize outreach to members.
A strong candidate will demonstrate the following:
Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team
Demonstrated ability working in a matrixed environment
The ability to communicate effectively and persuasively is required
Exceptional verbal communication skills, and effective presentation skills
Discretion and adherence to upholding patient information.
Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
Leadership, communication, collaboration, and problem-solving skills
Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver
Bi-lingual, Spanish preferred
What We Offer:
Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
Remote work with multiple onsite sessions each year to maximize collaboration and team building
A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
Meaningful work each day; we care deeply about our mission, our patients, and each other
Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
Tuesday Health delivers compassionate, supportive care for patients and caregivers navigating serious illness.
We believe that each patient's journey is unique. As such, we deliver patient-directed, whole-person care to seriously ill patients in our program, using leading edge supportive care models, including appropriate transitions to hospice when the time is right. This results in drastically improved quality of life for patients and their caregivers, and a meaningful reduction in unproductive medical spend.
Offices: 333 11th Ave S, Suite 300, Nashville, Tennessee 37203, US
Tuesday Health delivers compassionate, supportive care for patients and caregivers navigating serious illness.
We believe that each patient's journey is unique. As such, we deliver patient-directed, whole-person care to seriously ill patients in our program, using leading edge supportive care models, including appropriate transitions to hospice when the time is right. This results in drastically improved quality of life for patients and their caregivers, and a meaningful reduction in unproductive medical spend.
Offices: 333 11th Ave S, Suite 300, Nashville, Tennessee 37203, US