Kansas City, Missouri, United States · On-site
Description Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, a…
Skills: Customer Service, Outbound Outreach, Inbound Call Support, Appointment Scheduling, Care Coordination
Kansas City, Missouri, United States · Hybrid
$64k–$68k/yr
Description The Account Manager (AM) manages and grows the service relationship between Tria Health, its new and existing clients, brokers, health care consultants and other managed care organizations, by performing the …
Skills: Account Management, Client Relationship Management, Implementation Management, Data Analysis, Business Writing
Kansas City, Missouri, United States • On-site
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Acts as the primary contact for members by handling inbound service requests and conducting outbound outreach for program enrollment. Coordinates care between members, providers, and pharmacies while maintaining accurate documentation in company systems.
Requires previous customer service experience, with a preference for candidates from healthcare or call center backgrounds. Proficiency in Microsoft Office and strong professional communication skills are essential.
Description
Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, and internal teams to answer questions, schedule appointments, support enrollments, educate individuals about Tria Health and help ensure exceptional member experience. The position is performance-driven, service-oriented, and requires professionalism, accuracy, and flexibility to meet member and business needs.
Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.
Smarter. Medication. Management.
Tria Health is a company committed to improving the quality and affordability of health care through innovative Chronic Condition Management (CCM). The increase in medication use and misuse is creating unmanageable health costs for employers and health risks for their plan members. Tria Health's pharmacists work telephonically with members and their physicians to ensure medications are safe, affordable and effective. Tria Health is driven by an understanding that pharmacists make a difference in helping patients manage their chronic conditions. Rising health care costs are a concern for employers and health plans. Chronic conditions have a big impact on these costs because they represent 86% of total health care spend. Medication management is key to effectively managing these conditions, yet 50% of people don’t take medications as prescribed increasing health risks and costs. Since the beginning, Tria Health has provided personalized pharmacy care to members of self-insured employers and health plans. This innovative, patient-focused approach reduces costs and improves the health of their members and their bottom line.
Offices: 1729 Grand Blvd, Suite #21, Kansas City, Missouri 64108, US
Smarter. Medication. Management.
Tria Health is a company committed to improving the quality and affordability of health care through innovative Chronic Condition Management (CCM). The increase in medication use and misuse is creating unmanageable health costs for employers and health risks for their plan members. Tria Health's pharmacists work telephonically with members and their physicians to ensure medications are safe, affordable and effective. Tria Health is driven by an understanding that pharmacists make a difference in helping patients manage their chronic conditions. Rising health care costs are a concern for employers and health plans. Chronic conditions have a big impact on these costs because they represent 86% of total health care spend. Medication management is key to effectively managing these conditions, yet 50% of people don’t take medications as prescribed increasing health risks and costs. Since the beginning, Tria Health has provided personalized pharmacy care to members of self-insured employers and health plans. This innovative, patient-focused approach reduces costs and improves the health of their members and their bottom line.
Offices: 1729 Grand Blvd, Suite #21, Kansas City, Missouri 64108, US
