West Columbia, South Carolina, United States · On-site
$38k–$90k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer service, Sales support, Contract renewal, Estimating, Salesforce
Seoul, South Korea · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Administrative support, Customer service, Data analysis, Reporting, Microsoft Office
Bangalore, Karnataka, India · Hybrid
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Artificial Intelligence, Automation, Software Engineering, Solution Architecture, Python
Bangalore, Karnataka, India · Hybrid
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Python, TypeScript, JavaScript, Java, C#
Modugno, Apulia, Italy · On-site
$35k–$51k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Procurement management, Project management, Supply chain management, Supplier negotiation, Strategic sourcing
Jacksonville, Florida, United States · Hybrid
$76k–$136k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC systems, Cost estimating, Project management, Construction management, Mechanical systems
Knoxville, Tennessee, United States · On-site
$52k–$76k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer service, Sales support, Contract renewal, Estimating, Salesforce
San Diego, California, United States · Hybrid
$73k–$101k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Import compliance, Trade regulations, Classification, Valuation, Import licensing
Prague, Prague, Czechia · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Technical sales support, Air handling units, HVAC systems, Temperature controls, Quotation drafting
Maitland, Florida, United States · Hybrid
$67k–$132k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Consultative selling, Account management, Customer relationship management, Sales strategy, Business development
La Crosse, Wisconsin, United States · On-site
$53k–$74k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Voice and data communications, Cabling installation, Fiber optic installation, Copper cabling, Network component replacement
Grand Rapids, Michigan, United States · On-site
$76k–$108k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Product design, Mechanical engineering, Product validation testing, Root cause analysis, HVAC equipment
Saint Paul, Minnesota, United States · Remote OK
$124k–$173k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Sales enablement, Product management, Strategic sales, Training facilitation, Coaching
Fort Wayne, Indiana, United States · On-site
$16/hr–$49/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC maintenance, Troubleshooting, Commissioning, Repairing, Air conditioning theory
Louisville, Kentucky, United States · Hybrid
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Energy analysis, Utility rate analysis, Energy audits, Project management, Technical analysis
Ridgeland, Mississippi, United States · On-site
$31/hr–$48/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC maintenance, Chiller systems, Troubleshooting, Commissioning, Pipe fitting
West Palm Beach, Florida, United States · On-site
$18/hr–$54/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Building automation systems, HVAC, Temperature control systems, Conduit installation, Wiring
Towson, Maryland, United States · On-site
$43/hr–$58/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC systems, Troubleshooting, Repairing, Commissioning, Air conditioning theory
Louisville, Kentucky, United States · On-site
$48/hr–$65/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC, Controls systems, Commissioning, Programming, Troubleshooting
Fenton, Missouri, United States · On-site
$15/hr–$45/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Refrigeration theory, Control systems, Pipe fitting, Structural layouts, Equipment repair
West Columbia, South Carolina, United States • On-site
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The Client Service Representative I manages service agreement renewals, supports the booking of service work, and assists in estimating for the Commercial HVAC business. They partner with the sales team to identify growth opportunities and ensure contractual obligations are met.
Candidates must possess a certificate or degree from a college or technical school with two years of related experience, or a high school diploma with three years of experience. A valid driver's license for at least 12 months with a clean driving record is also required.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
What's in it for you:
The Client Service Representative I (CSR I) delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotes, and supporting in the booking process of Service work for the Commercial HVAC business. The role will also focus on the development of sales skills and tactics through on-the-job training and classroom learning. Reporting to the Client Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. The CSR I role focuses on supporting and learning the sales booking process, with the intent of developing further into a customer-facing role (CSR II) responsible for identifying opportunities for growth and sales in an assigned customer portfolio. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining orders/contracts for services.
Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner and in accordance with audit and compliance requirements.
Responsible for maintaining and driving the Service Agreement renewal process which includes Salesforce Opportunity management, assisting in reviewing contract performance, revising estimates, generating proposals, identifying scope growth opportunities, and delivering proposals to customers
Supports Account Managers with estimating and booking service work (service agreements, quoted repairs, etc.) for Strategic accounts as assigned.
Identifies and communicates issues, business goals and objectives as it relates to the estimating and booking of Service Work.
Assists local service office with management of accounts receivable for existing customers
Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work.
Assists in creating standard work / cadence for meeting customer needs.
Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
Other duties as assigned.
Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self-starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation
Must be able to communicate effectively in person, by phone and through written communication.
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
Able to work extended hours on occasions when required.
Physically able to attend customer sites as required.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
This role has been designated as on-site unless customer demands require you to be offsite.
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Da oltre un secolo, Trane vede qualcosa in più dei semplici edifici. Vediamo opportunità per creare vita.
Trane - marchio di Trane Technologies - agisce a livello mondiale come fornitore di soluzioni e servizi nel settore HVAC-R (riscaldamento, ventilazione, aria condizionata, refrigerazione). Offriamo un'ampia gamma di prodotti commerciali e industriali ad alta efficienza energetica, tra cui: refrigeratori, unità polivalenti, pompe di calore, rooftop, sistemi di controllo e regolazione. Per completare la nostra offerta e fornire un servizio completo e professionale, abbiamo creato inoltre una divisione "Service", in modo da essere sempre presenti in ogni istante e necessità per quanto concerne la manutenzione e l'assistenza. In aggiunta, nel caso di un'emergenza improvvisa o qualora si necessiti maggiore potenza di raffreddamento o riscaldamento temporaneo, la nostra flotta di NOLEGGIO dispone di oltre 100 unità di ultima generazione, disponibili in breve tempo e con un ottimo rapporto qualità - prezzo. Per informazioni e richieste scrivici a: [email protected]
Offices: via Niccolò Copernico 60, Trezzano sul Naviglio (MI), Lombardy 20090, IT
Da oltre un secolo, Trane vede qualcosa in più dei semplici edifici. Vediamo opportunità per creare vita.
Trane - marchio di Trane Technologies - agisce a livello mondiale come fornitore di soluzioni e servizi nel settore HVAC-R (riscaldamento, ventilazione, aria condizionata, refrigerazione). Offriamo un'ampia gamma di prodotti commerciali e industriali ad alta efficienza energetica, tra cui: refrigeratori, unità polivalenti, pompe di calore, rooftop, sistemi di controllo e regolazione. Per completare la nostra offerta e fornire un servizio completo e professionale, abbiamo creato inoltre una divisione "Service", in modo da essere sempre presenti in ogni istante e necessità per quanto concerne la manutenzione e l'assistenza. In aggiunta, nel caso di un'emergenza improvvisa o qualora si necessiti maggiore potenza di raffreddamento o riscaldamento temporaneo, la nostra flotta di NOLEGGIO dispone di oltre 100 unità di ultima generazione, disponibili in breve tempo e con un ottimo rapporto qualità - prezzo. Per informazioni e richieste scrivici a: [email protected]
Offices: via Niccolò Copernico 60, Trezzano sul Naviglio (MI), Lombardy 20090, IT
