OverviewThe Service Department Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materi…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$18/hr–$20/hr
Part-time
high school
Posted 10d ago
Apply by Jul 18
~27 hrs/week
Responsibilities
The cashier manages service and repair transactions, processes payments, and explains service recommendations to customers. They are also responsible for maintaining accurate customer records, reconciling repair orders, and performing general clerical tasks.
Requirements
Candidates should have a high school diploma or GED and previous experience in retail or customer service involving money handling. Proficiency in POS systems and basic computer skills are required, with automotive dealership experience preferred.
Full job description
Overview
The
Service Department Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. The
Service Department Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.
Work Schedule (schedule is subject to change if necessary): Monday 10 am - 7 pmTuesday OffWednesday 10 am - 7 pmThursday OffFriday OffAlternating Saturdays 7:30 am - 5:30 pm The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
Responsibilities
Accepts responsibility and accountability for his or her money drawer.
Coordinates questions and issues with the appropriate department personnel.
Addresses customer concerns and issues or escalates them as needed.
Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
Ensures that all customer contact information is up-to-date and accurate.
Follows all safety and security procedures.
Maintain confidentiality of company and customer information at all times.
Reconcile repair order which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes.
Collect the total retail charges from the customer in cash, check or authorized charge account.
Provide the customer with the proper change and/or receipts.
Properly documents charges purchases according to the company's policy.
Calculate and enter the warranty charges applicable.
Accumulate all repair orders and parts invoices closed during the business day to the business office daily.
Maintain the effective labor rate control forms as directed by management.
Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers where they may find their vehicle.
File repair orders as directed by service department management.
Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
Performs other duties as assigned.
Qualifications
1 + years' experience preferred.
Must be able to work nights and weekends.
Automotive Dealership experience a PLUS!
Service or hospitality industries experience a PLUS!
Previous retail and/or customer service experience
Point-of-sale (cash register) and credit or debit card processing skills.
Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
Knowledge of automotive servicing or repair highly desired.
Helpful attitude and friendly demeanor.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
Highly trustworthy and security conscious.
Basic computer and Microsoft Office skills.
Confidence in your ability to be successful.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Related keywords
CashierAutomotive DealershipPOS SystemRepair OrdersWarranty ChargesRetailCustomer ServiceInvoicingMicrosoft OfficeMoney HandlingAdministrative SupportService Department
Toyota of Glendale is an OREMOR Automotive Group dealership.
OREMOR Automotive Group has had the pleasure of serving Southern California for more than 40 years. We are a company that has a philosophy of a family atmosphere with a corporate structure. We strive to ensure that our team members have the support they need to succeed. Toyota of Glendale has been a part of the OREMOR Automotive Group since 1998! We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to apply! We hope that our Core Values of People, Family Atmosphere, Goal-Oriented Team Work, Outstanding Customer Service, Community Involvement, and Participation are values you are looking for in your next employer!
Toyota of Glendale, part of OREMOR Automotive Group, is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Please visit our website and click the Careers button in the About Us tab to apply:
https://www.toyotaofglendale.com/careers2.htm
Offices: 1260 S Brand Blvd, Glendale, California 91204-2615, US
Toyota of Glendale is an OREMOR Automotive Group dealership.
OREMOR Automotive Group has had the pleasure of serving Southern California for more than 40 years. We are a company that has a philosophy of a family atmosphere with a corporate structure. We strive to ensure that our team members have the support they need to succeed. Toyota of Glendale has been a part of the OREMOR Automotive Group since 1998! We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to apply! We hope that our Core Values of People, Family Atmosphere, Goal-Oriented Team Work, Outstanding Customer Service, Community Involvement, and Participation are values you are looking for in your next employer!
Toyota of Glendale, part of OREMOR Automotive Group, is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Please visit our website and click the Careers button in the About Us tab to apply:
https://www.toyotaofglendale.com/careers2.htm
Offices: 1260 S Brand Blvd, Glendale, California 91204-2615, US