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Jobs at TicketManager (Now Hiring) — 4 open

TicketManager logoTicketManager

Customer Support Specialist (Enterprise SaaS)

Mesa, Arizona, United States · On-site

$45k–$65k/yr

Entry level$26M raised

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $6…

Skills: Customer support, Troubleshooting, CRM, Zendesk, Technical support

TicketManager logoTicketManager

Manager, AI Revenue Operations

New York, New York, United States · On-site

$100k–$160k/yr

Senior$26M raised

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $6…

Skills: Revenue operations, Sales operations, Marketing operations, CRM management, AI strategy

TicketManager logoTicketManager

Implementation Project Manager (Enterprise SaaS)

Mesa, Arizona, United States · On-site

$85k–$115k/yr

Senior$26M raised

Implementation Project ManagerLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact…

Skills: Project management, SaaS implementation, Workflow configuration, SSO, CRM

TicketManager logoTicketManager

Software Engineer

Calabasas, California, United States · On-site

$80k–$1115k/yr

Mid level$26M raised

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $6…

Skills: Node.js, PHP, Java, MySQL, AWS

TicketManager logo

Customer Support Specialist (Enterprise SaaS)

TicketManager

Mesa, Arizona, United States • On-site

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Entry level

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  • $45k–$65k/yr
  • Full-time
  • bachelor degree
  • 401(k), Company match, Medical insurance, Dental insurance, Vision insurance, Chiropractic care
  • Posted 1d ago
  • Apply by Oct 28
  • ~40 hrs/week

Responsibilities

The Customer Support Specialist serves as the primary point of contact for enterprise clients, managing inquiries via email, chat, and phone to ensure platform adoption and issue resolution. They are responsible for troubleshooting technical challenges, documenting cases in the CRM, and facilitating training sessions for platform administrators.

Requirements

Candidates must hold a Bachelor's degree and possess 1-3 years of experience in B2B software customer service or administrative support. Proficiency with CRM or ticketing platforms like Zendesk and strong verbal and written communication skills are required.

Full job description

Live events are fun. 

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.

The Role
The Customer Support team is the frontline partner for TicketManager’s clients across all segments, serving as the primary point of contact through email, chat, and phone to drive quick issue resolution and smooth platform adoption. The role focuses on diagnosing ticketing, access, and navigation challenges; triaging and documenting cases; delivering admin training; and coordinating cross‑functional escalations to meet SLA standards.

Customer Support Specialists provide clear guidance, maintain accurate case records, and uphold each client’s internal ticketing policies with professionalism and empathy. Every interaction aims to resolve issues efficiently, reinforce client confidence, and ensure consistent, effective use of the TicketManager platform.

Responsibilities:
  • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 clients.
  • Serve as the primary point of contact for corporate customers, providing timely and professional support via email, chat, and phone.
  • Provide personalized guidance to ensure customers comply with internal ticketing policies and best practices.
  • Diagnose, troubleshoot, and resolve issues related to ticket allocations, event access, system navigation, user setup, and platform functionality.
  • Gather details, triage, categorize, and document cases in CRM/ticketing systems (including JTZC).
  • Escalate complex technical issues to internal teams and follow through to ensure full resolution.
  • Ensure all tickets are prioritized, tracked, and closed within SLA commitments.
  • Facilitate hands‑on training sessions for new and existing administrators to increase platform proficiency.
  • Educate customers on product features and direct them to knowledge‑base articles and training resources.
  • Accurately document all customer interactions, issues, and resolutions within the CRM.
  • Capture customer feedback and escalate recurring trends to leadership.
  • Contribute to the internal knowledge base and collaborate with peers for queue coverage.
  • Participate in ongoing training to stay current on product updates and support process

Desired Skills and Experience:
  • Bachelor's Degree Required
  • 1-3+ years of related work experience
  • Experience working with Zendesk or similar customer service platform
  • Proven experience in B2B software customer service or administrative support role
  • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
  • Excellent verbal and written communication skills
  • Experience handling inbound calls and resolving a wide range of customer inquiries and technical issues with confidence.
  • Strong listening and presentation skills
  • A proactive, customer-first mindset with a passion for helping users feel confident and supported.
  • Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment

TicketManager Highlights:
  • Location: Mesa, AZ
  • Compensation: $22-$32 per hour ($45k-$65k annually) & Bonus Eligibility
  • Reports to: Manager, Customer Support  
  • Work Expectations: Role is In-Office, Monday-Friday
  • Retirement: 401(k) & Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
  • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
  • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
  • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
  • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
  • 4.5 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

Related keywords

Customer SupportEnterprise SaaSTicketManagerCRMZendeskB2BSLATroubleshootingTechnical SupportClient RelationsSoftware AdoptionEvent ManagementHospitalityROIFortune 500Case Management

About TicketManager

LinkedInVisit site

We make company tickets easy and prove the ROI.

Industry
Software Development
Company size
51-200 employees
Founded
2007
Headquarters
Calabasas, CA
LinkedIn followers
10,848
Total funding
$26M

TicketManager is Where Tickets Mean Business. We provide the best technology in the world for managing corporate sports and entertainment tickets, creating exceptional guest life cycle experiences, and reporting on the effectiveness of all engagements in real-time. TicketManager manages over $2.4 billion in tickets and assets each year. We are the choice of over 700 globally known companies including Verizon, FedEx, Adidas, Anheuser-Busch, Coca-Cola, Nike and Mastercard. The teams and leagues you know and trust are all customers and partners of TicketManager including: The NFL, NBA, NHL, MLS, and the College Football Playoff. TicketManager is the exclusive partner of Ticketmaster and the Official Ticket Management partner of The World-Champion Philadelphia Eagles, The 2022 MLS Cup Champion LAFC, Angel City Football Club, The New York Jets, Carolina Panthers, Minnesota Wild, The 2023 World Champion Texas Rangers, Monumental Sports & Entertainment (The Washington Capitals, Washington Wizards, and Washington Mystics), The Houston Texans, and The Seattle Seahawks. TicketManager is based in Calabasas, Calif., with six offices globally managing and automating more than 50 million invitations, registrations, and tickets every year. TicketManager hosts the TicketManager Partner Summit each October in New York City - a no-cost curated event for all customers, partners, teams and leagues, and we can be seen and found at all major events annually spending time with our customers! #BeThere Come join the TicketManager community and be a part of a movement!

Offices: 26635 Agoura Road, Suite 200, Calabasas, CA 91302, US · 8 Devonshire Square, 06-129, London, England EC2M 4YJ, GB · 60 E 42nd St, 448, New York, NY 10165, US · 1138 N Alma School Rd, 125, Mesa, Arizona 85201, US

Ticket Management ApplicationSports and Event Ticket ManagementSponsorship ROICorporate EntertainingCorporate Tickets ReportingSports Ticket Management SoftwareEvent TicketsCustomer EntertainmentSports Ticket Trackingand Sport Tickets Reporting
View all jobs at TicketManager

About TicketManager

LinkedInVisit site

We make company tickets easy and prove the ROI.

Industry
Software Development
Company size
51-200 employees
Founded
2007
Headquarters
Calabasas, CA
LinkedIn followers
10,848
Total funding
$26M

TicketManager is Where Tickets Mean Business. We provide the best technology in the world for managing corporate sports and entertainment tickets, creating exceptional guest life cycle experiences, and reporting on the effectiveness of all engagements in real-time. TicketManager manages over $2.4 billion in tickets and assets each year. We are the choice of over 700 globally known companies including Verizon, FedEx, Adidas, Anheuser-Busch, Coca-Cola, Nike and Mastercard. The teams and leagues you know and trust are all customers and partners of TicketManager including: The NFL, NBA, NHL, MLS, and the College Football Playoff. TicketManager is the exclusive partner of Ticketmaster and the Official Ticket Management partner of The World-Champion Philadelphia Eagles, The 2022 MLS Cup Champion LAFC, Angel City Football Club, The New York Jets, Carolina Panthers, Minnesota Wild, The 2023 World Champion Texas Rangers, Monumental Sports & Entertainment (The Washington Capitals, Washington Wizards, and Washington Mystics), The Houston Texans, and The Seattle Seahawks. TicketManager is based in Calabasas, Calif., with six offices globally managing and automating more than 50 million invitations, registrations, and tickets every year. TicketManager hosts the TicketManager Partner Summit each October in New York City - a no-cost curated event for all customers, partners, teams and leagues, and we can be seen and found at all major events annually spending time with our customers! #BeThere Come join the TicketManager community and be a part of a movement!

Offices: 26635 Agoura Road, Suite 200, Calabasas, CA 91302, US · 8 Devonshire Square, 06-129, London, England EC2M 4YJ, GB · 60 E 42nd St, 448, New York, NY 10165, US · 1138 N Alma School Rd, 125, Mesa, Arizona 85201, US

Ticket Management ApplicationSports and Event Ticket ManagementSponsorship ROICorporate EntertainingCorporate Tickets ReportingSports Ticket Management SoftwareEvent TicketsCustomer EntertainmentSports Ticket Trackingand Sport Tickets Reporting
View all jobs at TicketManager

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