French speaker Senior Credit & Collections Representative
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Skills: Credit Management, Debt Collection, Rapport Building, Verbal Communication, Written Communication
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French speaker Senior Credit & Collections Representative
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Full-time
bachelor degree
Posted 38d ago
~40 hrs/week
Responsibilities
The role involves managing a customer portfolio to collect debt and handling end-to-end credit management, including calculating and approving credit limits. The representative will also monitor order holds and collaborate with internal departments to resolve complex account issues.
Requirements
Candidates should have a university degree in accounting or finance and proficiency in Microsoft Office and ERP software like SAP or Oracle. Previous experience in accounts receivable or customer service, along with fluency in English, is required.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Description
Business Job Title: Senior Credit & Collections Representative
Career Band: 03
Career Track: Associate
When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary:
The Senior Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.
The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics. As a more experienced and skilled professional, you will possess a broader knowledge base and assume additional responsibilities within the team.
Responsibilities:
Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
Update core systems manually to accurately reflect credit limits, hold status, etc.
Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
Allocate credits in consultation with Cash allocation team, Customer Services and customers.
Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
Additional tasks may include:
Assist the cash application team where required (remittance request etc.).
Assist with the company’s e-invoicing process, if relevant.
Train and mentor new employees joining the Order-to-Cash (OtC) Department.
Other additional duties or tasks may be assigned periodically by the Line Manager.
Skills & Qualifications Required:
Skills:
This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.
Proven attention to detail and accuracy.
Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
Ability to work independently in order to resolve complex issues and perform first level escalations.
Comfortable in a fast-paced environment.
Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
Problem-solving and analytical ability.
Willingness to train and mentor newcomers.
Qualifications and experience
Fluent in English and if specified, another European language is required.
University or College degree / degree in accounting or finance is an advantage.
Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care