Jobs at The Redwoods, A Community Of Seniors (Now Hiring) — 4 open

Join our team at The Redwoods, where you can make a meaningful impact on individual lives. After more than 50 years as a local, nonprofit community in beautiful Mill Valley, we have a rich history of service and purpose. We take pride in providing excellent care for an active and diverse community of seniors. You'll find that every day presents an opportunity for a rewarding experience of caring and connection with a dedicated team and dynamic group of residents. As a mission driven organization, we ensure everyone receives vital programs and services regardless of their income. Enjoy competitive pay, first class health benefits, generous vacation and sick time, and a great work environment.

Be a part of something bigger - join us in making a genuine difference!

Salary Range: $80k to $100k (Depending on Experience)

Full Time - Exempt

Schedule: Sunday through Thursday- 6:30am to 3pm

Benefits

• Medical Insurance: ZERO out-of-pocket expense for the employee – effective the first of the month following the hire date.
• Dental and Vision Insurance
• Paid Time Off: Sick days, personal days, vacation days and holidays.
• 403(b) Retirement Plan: Employer contribution/Union pension contributions.
• Additional Perks: Educational assistance & career development opportunities, longevity bonus program and low-cost meal program.

* For positions scheduled 24 or more hours per week.

Position Summary

Under direction of the Director of Facilities, provides support with the planning and organizing of the day-to-day activities/tasks of the department, which at times includes providing direction to departmental team members on prioritizing work assignments. This position is a customer-facing (e.g. residents, family members, and team members) team member and is expected to represent the department with professionalism and consistently utilize customer service principles during day-to-day work. Additionally, this position carries out special projects for the department as assigned by the Director of Facilities.

Primary Responsibilities

• Supports the maintenance management program:
• Takes calls from staff and residents and enters work requests into the WorxHub system. As part of this, assign appropriate levels of priority to tasks in need of completion.
• Providing training to staff and residents on the use of the WorxHub program.
• Assigns the Environmental Services (EVS) and Maintenance Technicians emergency/urgent/time-sensitive tasks to be completed.
• This position schedules vendors and contractors to carry out certain onsite work including but not limited to pest control and landscaping.
• Provides maintenance/construction/service interruption notifications to residents and staff.
• Orders maintenance, office, and cleaning supplies as needed/requested.
• Supports Director of Facilities during various inspections such as by the California Department of Public Health (CDPH), California Department of Social Services (CDSS), and Department of Housing & Urban Development (HUD).
• Communicates the policies and procedures to residents and/or families moving into The Redwoods. Additionally, collaborates with applicable team members to help ensure a successful move into the community.
• Provides support to the Director of Facilities with:
• Fire/Life safety documentation.
• General ledger coding.
• Payroll/Timecard management.
• Assists with providing/managing the EVS daily tasks.
• Manages complaints and resolves problems within the scope of the responsibility of the position/department.
• Responsible for delivering effective telephone and electronic/e-mail communications both internally and externally with residents, staff, and vendors. Ensure phone messages and other messages are addressed timely and appropriately.
• Provides assistance with the creation, distribution, and management of set up sheets to environmental services staff for various events. Provide needed assistance with completing/taking down room set ups.
• Completion of general office duties including but not limited to scanning, copying, invoicing, preparing documents, filing, etc.
• Work on special projects as assigned
• Other duties as assigned

Minimum Qualifications

• High school diploma or GED equivalent.
• Excellent customer service skills.
• After initial training, demonstrate ability to utilize supplies, tools and equipment properly.
• Must be capable of maintaining regular attendance.
• Demonstrates proficiency in clear and effective English communication, both verbal and written, coupled with a strong ability to comprehend and execute instructions accurately in various formats.
• Able to speak/understand Spanish is preferred but not required.
• Competent in use of computers particularly Microsoft Outlook, PointClickCare, WorxHub or must have the ability to become proficient quickly with training.
• Able to handle highly confidential information.
• Professional telephone skills and ability to handle referral calls effectively and efficiently.

The Redwoods is an Equal Opportunity Employer.