Knoxville, Tennessee, United States · On-site
$70k–$100k/yr
Director of Sales & Training The Plumbing Authority – Knoxville, TN Full-Time | $70,000+ base salary with opportunity into $100,000+ This is a leadership seat. You'll own sales performance for an entire growing plumbing …
Skills: Sales Leadership, Sales Coaching, KPI Tracking, Pipeline Management, B2B Sales
Knoxville, Tennessee, United States • On-site
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Lead and optimize sales performance across residential and commercial plumbing services, focusing on outbound outreach and pipeline management. Coach service plumbers and customer service representatives to improve closing rates and customer trust through structured training and ride-alongs.
Requires 2-3+ years of experience in sales leadership or coaching, preferably within home services or high-ticket in-home sales. Must have a documented track record of personal sales success and a valid Tennessee driver's license.
Director of Sales & Training
The Plumbing Authority – Knoxville, TN
Full-Time | $70,000+ base salary with opportunity into $100,000+
This is a leadership seat. You'll own sales performance for an entire growing plumbing company — primarily residential, with a smaller commercial book of business, in-house, in the field and on the phone — and build the coaching culture that drives it. If you know how to sell in a way that leaves customers feeling cared for rather than pressured, and you've got a track record of teaching others to sell that way too, we want to talk.
Compensation & Benefits
What You'll Lead
About The Plumbing Authority
The Plumbing Authority is a locally owned, growing residential plumbing company serving the greater Knoxville area, with a smaller and growing commercial book of business. Our team values integrity, professionalism, accountability, and continuous improvement — and we're looking for a sales leader who can elevate and coach the way our entire team sells, in the field and on the phone.
Position Overview
The Director of Sales & Training leads the sales performance of the service department — primarily residential, with a growing commercial book of business. This person leads every part of the sales process: how estimates are presented, how options are offered, how revenue is generated through a service plumber's truck or a phone call.
This is a revenue leadership role focused entirely on sales: leading our outbound sales efforts (including phone-based outreach and booking), leading the growth of our smaller commercial account base alongside our primary residential business, leading follow-up and recovery on outstanding estimates, and leading the coaching and development of service plumbers and customer service reps into better, more confident salespeople.
The ideal candidate has a proven personal track record in sales — closing rate, average ticket, revenue generation — and a demonstrated ability to lead and develop other salespeople, whether they're in the field or on the phone. Plumbing experience is not required.
Key Responsibilities
Sales Leadership & Strategy
Sales Coaching & Training
Follow-Up & Pipeline Management
Leadership Collaboration
Skills & Talents of the Ideal Candidate
Sales Performance — A proven, provable track record of personal sales success: strong closing rates, average ticket, and consistent revenue generation. Candidates should be ready to discuss real numbers from past roles.
Coaching Ability — Demonstrated success training, mentoring, or developing other salespeople — not just hitting your own numbers, but helping others hit theirs.
Leadership — Comfortable coaching in the field, addressing performance issues directly, and holding people accountable while celebrating wins.
Process & Follow-Up Discipline — A systems thinker who can build a follow-up process that doesn't let opportunities slip through the cracks.
Customer Communication — Builds trust quickly and leaves customers feeling cared for, not sold to — consultative, never pushy.
Integrity — Sells honestly and never chases the highest ticket at the customer's expense. No scare tactics, no exaggeration.
Requirements
Schedule
Monday–Friday, full-time, with occasional flexibility for high-priority sales coaching or leadership needs.
Lead the Sales Engine at The Plumbing Authority
If you're a top sales performer who knows how to coach others to win — without ever making a customer feel like they're being sold to — we want to talk to you. Apply today and help lead the sales engine for one of Knoxville's most respected, growing plumbing companies.
Knoxville’s Trusted Plumbing Experts | Residential & Commercial | Fix It For Good
At The Plumbing Authority, we do things differently. We’re not just here to fix plumbing—we’re here to solve problems the right way, so our customers don’t have to deal with the same issue twice. That’s what we mean when we say Fix It For Good. For over 30 years, we’ve built a reputation in Knoxville by showing up, doing quality work, and treating people the right way. Homeowners and businesses trust us because we’re dependable, professional, and focused on long-term solutions—not quick fixes. But what truly sets us apart is our team. We’re building a company where you’re valued. Our technicians have the opportunity to grow, earn well, and take pride in the work they do every day. We hold a high standard, support each other, and create an environment where doing the job right actually matters. We also believe work should be rewarding beyond just the job. From team events like our Winning Wednesday competitions—where our team comes together for games, cash prizes, and bragging rights—to the day-to-day support in the field, we’ve built a culture where people genuinely enjoy being part of the team. And just as important, we believe in life outside of work. We don’t run 24/7 service, and we don’t keep our team stuck on jobs late into the night. We respect our people’s time, so they can enjoy their families, recharge, and come back ready to perform at a high level. We’re proud to be part of the Knoxville community, actively supporting the people and neighborhoods we serve. Whether you’re a customer looking for a plumbing company you can rely on, or a professional looking for a place where your work is respected and recognized—you’re in the right place.
Offices: 1209 Buchanan Ave, Knoxville, Tennessee 37917, US
Knoxville’s Trusted Plumbing Experts | Residential & Commercial | Fix It For Good
At The Plumbing Authority, we do things differently. We’re not just here to fix plumbing—we’re here to solve problems the right way, so our customers don’t have to deal with the same issue twice. That’s what we mean when we say Fix It For Good. For over 30 years, we’ve built a reputation in Knoxville by showing up, doing quality work, and treating people the right way. Homeowners and businesses trust us because we’re dependable, professional, and focused on long-term solutions—not quick fixes. But what truly sets us apart is our team. We’re building a company where you’re valued. Our technicians have the opportunity to grow, earn well, and take pride in the work they do every day. We hold a high standard, support each other, and create an environment where doing the job right actually matters. We also believe work should be rewarding beyond just the job. From team events like our Winning Wednesday competitions—where our team comes together for games, cash prizes, and bragging rights—to the day-to-day support in the field, we’ve built a culture where people genuinely enjoy being part of the team. And just as important, we believe in life outside of work. We don’t run 24/7 service, and we don’t keep our team stuck on jobs late into the night. We respect our people’s time, so they can enjoy their families, recharge, and come back ready to perform at a high level. We’re proud to be part of the Knoxville community, actively supporting the people and neighborhoods we serve. Whether you’re a customer looking for a plumbing company you can rely on, or a professional looking for a place where your work is respected and recognized—you’re in the right place.
Offices: 1209 Buchanan Ave, Knoxville, Tennessee 37917, US
