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Customer Success & Sales Coordinator

Waco, Texas, United States · On-site

Entry level

Customer Success & Sales Coordinator (Part-Time) Location: Waco, Texas Schedule: 25–30 hours per week, Monday–Friday Compensation: Competitive hourly rate based on experience About The Spa Mart The Spa Mart is a Texas-ba…

Skills: Customer Service, Inside Sales, Account Management, Administrative Coordination, Verbal Communication

The Spa Mart logo

Customer Success & Sales Coordinator

The Spa Mart

Waco, Texas, United States • On-site

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Entry level

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  • Part-time
  • Flexible Part-time Schedule, Career Growth Opportunities, Collaborative Team Environment
  • Posted 12d ago
  • ~30 hrs/week

Responsibilities

This role manages inbound customer inquiries, order updates, and account support to ensure high customer retention. Additionally, it provides sales support by preparing quotations, organizing vendor pricing, and coordinating administrative tasks.

Requirements

Preferred experience includes customer service and administrative coordination, particularly within the hospitality, spa, or luxury service industries. Candidates must possess strong communication skills, a professional attitude, and the ability to manage multiple priorities.

Full job description

Customer Success & Sales Coordinator (Part-Time)
Location: Waco, Texas
Schedule: 25–30 hours per week, Monday–Friday
Compensation: Competitive hourly rate based on experience




About The Spa Mart
The Spa Mart is a Texas-based distributor and consulting company serving luxury spas, resorts, hotels, med spas, and wellness destinations across North America.
Our mission is simple: Because Every Detail Matters.
We believe relationships are the foundation of every successful business. Our team is passionate about exceptional service, hospitality, and helping our clients create remarkable guest experiences.
As we continue to grow, we are seeking a Customer Success & Sales Coordinator who shares our commitment to service excellence and enjoys building relationships with customers.




Position Overview
This role combines customer service, inside sales support, account management, and administrative coordination.
The ideal candidate is organized, responsive, detail-oriented, and genuinely enjoys helping people. You will be one of the primary points of contact for our customers, helping ensure requests are handled quickly and accurately while supporting sales growth and customer retention.
This position begins as part-time with the opportunity to grow into a full-time role as responsibilities and business needs expand.




Responsibilities:



  • Customer Success & Account Support
  • Answer inbound customer calls and emails
  • Respond promptly to customer inquiries
  • Provide order status updates and shipment information
  • Assist customers with product questions and recommendations
  • Coordinate sample requests
  • Help resolve customer concerns and service issues
  • Support customer retention through proactive communication


Sales Support



  • Prepare and send customer quotations
  • Request and organize vendor pricing
  • Create product comparison documents
  • Follow up on open quotes and opportunities
  • Assist with account management activities
  • Support sales initiatives and customer outreach


Administrative & Vendor Coordination



  • Enter tracking information and shipment updates
  • Maintain customer and vendor records
  • Assist with purchase order follow-up
  • Collect product specifications and documentation
  • Organize pricing files and product information
  • Support special projects as needed


QualificationsPreferred Experience



  • Customer service
  • Hospitality
  • Spa, wellness, beauty, medical spa, or luxury service industries
  • Inside sales or account support
  • Administrative coordination


Skills & Attributes



  • Excellent verbal and written communication
  • Strong organizational skills
  • Ability to manage multiple priorities
  • High attention to detail
  • Positive and professional attitude
  • Comfortable learning new technology and systems
  • Self-motivated and dependable
  • Passion for serving customers


What Success Looks Like



  • Customers receive timely responses and exceptional service
  • Quotes are delivered quickly and accurately
  • Open opportunities are consistently followed up
  • Customer relationships are strengthened
  • Internal processes run more efficiently
  • Team members have more time to focus on growth initiatives


Why Join The Spa Mart?



  • Flexible part-time schedule
  • Opportunity for long-term career growth
  • Collaborative and supportive team environment
  • Exposure to luxury spas, wellness brands, hotels, and med spas
  • Meaningful work with a company built on relationships, service, and integrity


If you love helping people, thrive in a fast-paced environment, and want to be part of a growing company that values relationships above all else, we'd love to hear from you.

Related keywords

Customer SuccessInside SalesAccount ManagementHospitalityLuxury SpasWellness IndustryVendor CoordinationQuotationsCustomer RetentionAdministrative SupportMed SpasProduct Specifications

About The Spa Mart

LinkedInVisit site

The Spa Mart is a supplier for the spa, health and wellness industry. Equipment and Supplies a spa distribution company.

Industry
Wellness and Fitness Services
Company size
2-10 employees
Founded
2016
Headquarters
Woodway, Texas
LinkedIn followers
414

The Spa Mart was born from a love of spa products, serving others and helping companies and people reach their full potential. A drive to finding new ways of doing things, growing people, and believes wholeheartedly in the power of education. What drives us is simple—people and the ability to develop and nourish relationships. The spa and wellness industry has become our community, our home. Thank you for the opportunity to serve you. We offer every day essential brands and handpick curated retail brands with your spa and spa-goers in mind. We have Equipment, FF&E, lotions, oils, and creams, as well as a full offering of spa and salon furniture and accessories. Everything you need for waxing, aromatherapy, and all things spa. Get quality brands like Biotone, Biofreeze, Sacred Earth, Bon Vital, CND, Custom Craft Works, Tweezerman, Soothing Touch, Oakworks, Garfield, Silhouet Tone, and many more.

Offices: 5496 N State Highway 6, 1, Woodway, Texas 76712, US

Salon/Esthetics SuppliesSpa SuppliesMassage SuppliesBeauty Suppliesand Beauty Industry EducationConsumer GoodsHealth CareWellnessWholesale
View all jobs at The Spa Mart

About The Spa Mart

LinkedInVisit site

The Spa Mart is a supplier for the spa, health and wellness industry. Equipment and Supplies a spa distribution company.

Industry
Wellness and Fitness Services
Company size
2-10 employees
Founded
2016
Headquarters
Woodway, Texas
LinkedIn followers
414

The Spa Mart was born from a love of spa products, serving others and helping companies and people reach their full potential. A drive to finding new ways of doing things, growing people, and believes wholeheartedly in the power of education. What drives us is simple—people and the ability to develop and nourish relationships. The spa and wellness industry has become our community, our home. Thank you for the opportunity to serve you. We offer every day essential brands and handpick curated retail brands with your spa and spa-goers in mind. We have Equipment, FF&E, lotions, oils, and creams, as well as a full offering of spa and salon furniture and accessories. Everything you need for waxing, aromatherapy, and all things spa. Get quality brands like Biotone, Biofreeze, Sacred Earth, Bon Vital, CND, Custom Craft Works, Tweezerman, Soothing Touch, Oakworks, Garfield, Silhouet Tone, and many more.

Offices: 5496 N State Highway 6, 1, Woodway, Texas 76712, US

Salon/Esthetics SuppliesSpa SuppliesMassage SuppliesBeauty Suppliesand Beauty Industry EducationConsumer GoodsHealth CareWellnessWholesale
View all jobs at The Spa Mart

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