Village of Tarrytown, New York, United States · On-site
$18/hr–$19/hr
Job DetailsLevel: ExperiencedJob Location: Westchester - Tarrytown, NY 10591Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $19.00 HourlyTravel Percentage: Up to 50% Job Shift: DayNow Hiring: I…
Skills: Technical Troubleshooting, Microsoft 365, Active Directory, Windows OS, Network Configuration
Village of Tarrytown, New York, United States • On-site
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Serve as the primary contact for IT support requests, diagnosing and resolving hardware and software issues both remotely and on-site. Manage user accounts in Microsoft 365 and Active Directory while maintaining accurate asset inventory and technical documentation.
Requires a high school diploma and 1-2 years of IT help desk experience, along with a valid driver's license and the ability to lift 50 lbs. Proficiency in Windows OS, Microsoft 365, and basic networking is essential.
Job DetailsLevel: ExperiencedJob Location: Westchester - Tarrytown, NY 10591Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $19.00 HourlyTravel Percentage: Up to 50% Job Shift: DayNow Hiring: IT Help Desk Specialist | Full-Time | Bronx & Westchester
At IAHD we are committed to positively impacting the lives of people with intellectual and developmental disabilities and their families. Our focus is to understand and respect each person's unique strengths, qualities, and dreams, finding ways to support building fulfilled lives. We believe that individuals with intellectual and developmental disabilities are able to live fulfilled lives and are committed to ensuring that people experience inclusion and integration in the communities where they live, learn, work, and have fun.
Technical Troubleshooting: Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk-up support. Diagnose and resolve hardware, software, printer, mobile device, network, and Microsoft 365 Issues both remotely and on-site.
On-Site Field Support: Safely operate a company-provided vehicle while following agency policies to travel to agency offices throughout the Bronx and Westchester to perform physical installations, repair, and hands-on troubleshooting.
Deployment & Maintenance: Prepare, image, configure, test, and deploy Windows laptops, desktop, tablets, and mobile devices. Install and configure software, security tools, printers, and peripherals.
Microsoft 365 & Identity Management: Create, modify, disable, and maintain user accounts in Microsoft 365 and Active Directory. Reset passwords and support Multi-Factor Authentication (MFA). Assist users with Outlook, Teams, OneDrive, and other Microsoft 365 applications. Support user onboarding and offboarding processes.
Cybersecurity Support: Follow established cybersecurity policies and best practices. Assist with endpoint protection, security updates, and vulnerability remediation. Report suspicious emails, phishing attempts, and security incidents to IT Director. Ensure all deployed devices comply with agency security standards.
Ticket Lifecycle Management: Log, prioritize, track, and thoroughly document all technical issues and resolutions within our ticketing system according to established Service Level Agreements (SLAs).
Asset & Inventory Management: Maintain accurate inventory records for computers, mobile devices, software licenses, printers, and accessories. Track equipment assignments and lifecycle status.
Documentation & Training: Create and maintain technical documentation, knowledge base articles, and user guides. Assist with staff technology training sessions. Educate users on cybersecurity awareness and technology best practices.
Project Support: Assist with agency-wide technology rollouts and upgrades. Support office moves, new site implementations, and infrastructure projects. Participate in after-hours maintenance when required.
Associate’s degree preferred, High School Diploma Required
Technical Experience: Minimum 1–2 years of experience in an IT Help Desk, Desktop Support, or technical environment.
Valid Driver’s License: Must possess a valid, clean driver's license with an excellent driving record (MVR background check required).
Core Tech Skills: Basic supporting Microsoft Windows OS environment, Microsoft 365, Active Directory, networking principles (TCP/IP, Wi-Fi configuration), and remote support tools.
Physical Adaptability: Ability to lift up to 50 lbs. frequently, crawl under desks to manage cabling, and comfortable driving in varying weather conditions.
Communication Skills: Exceptional customer service skills with the ability to explain complex technical concepts to non-technical users clearly and patiently.
Certifications (Preferred): CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900).
Full Health Coverage (Medical, Dental, Vision, Rx)
Agency-paid Life, Short- & Long-Term Disability Insurance
403(b) Retirement Plan with Financial Guidance
Generous PTO: Vacation, Sick, Personal & Holidays
Aflac Voluntary Benefits + Wellness Incentives
PSLF-eligible Employer (Public Service Loan Forgiveness)
Access to EAP & Exclusive Employee Discount Programs
Tuition Reimbursement upon completion of two years of employment
Schedule: Full-Time 40 hours
Vaccination: Must be fully vaccinated (COVID-19)
Join IAHD’s mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. Apply today and help shape innovative programs that support inclusion, creativity, and community engagement.
IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.
Embracing Families, Enriching Lives
Founded in 1957, The Institutes of Applied Human Dynamics, Inc. (IAHD) has been a significant leader and innovator in the field of Intellectual and Developmental Disabilities (I/DD). We are committed to positively impact the lives of people with I/DD and their families. Our focus is to understand and respect each person's unique strengths, qualities and dreams finding ways to support building fulfilled lives. Ultimately, it is our hope that you will join our mission of providing creative, dynamic and responsive service to persons with developmental disabilities and their families by: Reaching out and informing those in need of our services. Advocating for building better futures for individuals with developmental disabilities and their families. Working with us as a valued employee Supporting us through gifts and donations so that we can continue to provide high quality services.
Offices: 32 Warren Avenue, Tarrytown, New York 10591, US
Embracing Families, Enriching Lives
Founded in 1957, The Institutes of Applied Human Dynamics, Inc. (IAHD) has been a significant leader and innovator in the field of Intellectual and Developmental Disabilities (I/DD). We are committed to positively impact the lives of people with I/DD and their families. Our focus is to understand and respect each person's unique strengths, qualities and dreams finding ways to support building fulfilled lives. Ultimately, it is our hope that you will join our mission of providing creative, dynamic and responsive service to persons with developmental disabilities and their families by: Reaching out and informing those in need of our services. Advocating for building better futures for individuals with developmental disabilities and their families. Working with us as a valued employee Supporting us through gifts and donations so that we can continue to provide high quality services.
Offices: 32 Warren Avenue, Tarrytown, New York 10591, US
