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The Fay School logoThe Fay School

Receptionist and Development Assistant

Houston, Texas, United States · On-site

Mid level

Receptionist and Development Assistant Performance Profile Position Summary: The Receptionist and Development Assistant is a full-time, 12-month, benefits-eligible position reporting to the Director of Advancement. The s…

Skills: Customer Service, Front Desk Management, Donor Database Management, Gift Processing, Administrative Support

The Fay School logo

Receptionist and Development Assistant

The Fay School

Houston, Texas, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Benefits-eligible
  • Posted 53d ago
  • ~40 hrs/week

Responsibilities

Serves as the primary point of contact for campus visitors and manages front desk operations. Provides administrative and data support to the Advancement Office, including gift processing and event coordination.

Requirements

Requires a bachelor's degree and proficiency in Microsoft Office and Raiser's Edge or a similar donor database. Prior experience in reception, administration, or development within a school or nonprofit environment is preferred.

Full job description

Receptionist and Development Assistant

Performance Profile

 

Position Summary:

 

The Receptionist and Development Assistant is a full-time, 12-month, benefits-eligible position reporting to the Director of Advancement. The standard work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with flexibility as approved.

This role serves as the first point of contact for campus visitors while also providing administrative support to the Advancement Office. The position plays a key role in ensuring a welcoming front desk experience and supporting the day-to-day operations of fundraising and advancement activities.

Essential Duties and Responsibilities

Reception and Front Desk Management

  • Provide exceptional customer service to all campus visitors, families, students, and faculty
  • Manage front desk operations:
    • Answer and route incoming calls and respond to general inquiries
    • Receive, sort, and distribute incoming mail and packages
    • Coordinate outgoing mail and deliveries
    • Facilitate student arrivals and departures during the school day
  • Maintain a clean, organized, and welcoming reception area
  • Manage campus store items (e.g., Fay Gear), including sales and inventory

Advancement Office Support

Database and Gift Processing

  • Maintain accurate constituent records in the donor database (e.g., Raiser’s Edge), including updates to contact information
  • Perform regular gift entry and process donations in a timely and accurate manner
  • Generate acknowledgement letters and pledge reminders
  • Support data integrity and organization of Advancement records

Administrative Support

  • Provide administrative support to the Director of Advancement and Advancement team
  • Assist with preparation of reports, mailings, and Advancement materials
  • Maintain organized files and records related to Advancement activities
  • Support general office coordination and workflow within the Advancement team

Events and Engagement

  • Provide support for Advancement events, including:
    • Assisting with invitations, RSVPs, and event materials
    • Preparing nametags, guest lists, and collateral
  • Attend school events as needed in support of Advancement initiatives

Competency Profile

  • Celebrates diversity and is proactively inclusive of all racial, cultural, socio-economic, religious, and gender groups. 
  • Exhibits self-awareness and self-monitoring in identifying and solving school challenges. 
  • Fosters collaboration among the team to ensure others are well informed of changes, initiatives, and progress.
  • Embraces feedback and a culture of continuous improvement.
  • Displays attitudes and actions that contribute to a healthy and collegial culture.
  • Supports and actively promotes the organization.
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple tasks and prioritize effectively
  • Strong interpersonal and customer service orientation
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Works both independently and collaboratively as part of a team
  • Contributes positively to a collegial and mission-driven school culture
  • Willing and able to routinely and appropriately use personal smartphone to utilize school apps to communicate, collaborate, and fulfill responsibilities as outlined in this Performance Profile. 

Qualifications

  • Prior reception, administrative, or development experience preferred
  • Experience working in a school or nonprofit environment preferred
  • Bachelor’s degree required
  • Proficiency in Microsoft Office required
  • Experience with Raiser’s Edge or similar donor database required
  • Strong interpersonal and customer service skills required

Physical Requirements and Work Environment

  • Ability to sit or stand for extended periods
  • Ability to move about campus and perform light physical tasks (e.g., lifting up to 20 lbs)
  • Ability to work indoors and outdoors in varying conditions as needed

Related keywords

Raiser's EdgeDonor DatabaseFundraisingAdvancementGift EntryAcknowledgement LettersPledge RemindersConstituent RecordsCampus StoreNonprofitEducationAdministrative SupportCustomer ServiceEvent PlanningMicrosoft Office

About The Fay School

LinkedInVisit site

The Fay School's vision is to deliberately build and educate the next generation of leaders for our world.

Industry
Primary and Secondary Education
Company size
51-200 employees
Founded
1991
Headquarters
Houston, TX
LinkedIn followers
786

At The Fay School, our core values center on providing an educational experience that ensures our students are Prepared, Well-Rounded, and Articulate—three essential cornerstones for success as they move forward in life. We prepare students for entrance into and success within Houston’s finest middle and upper schools. Our progressive and rigorous curriculum is exclusively preparatory in nature and our graduates are successful throughout the city of Houston. Our well-rounded students are grounded in an appreciation of community and global awareness. Our “Fay Family” is central to the ethos of our international culture and the diversity of thought and experiences our students enjoy. We believe communication is paramount to success and we teach our students to articulate their thoughts, values, and aspirations. At Fay, success is found in our students’ poised and compelling communication with peers and adults alike. Adding to the rigor of our academic program, The Fay School’s most distinguishing factor is our Leadership Development Program. Grounded in both emotional intelligence and human capital strategy, The Fay School’s vision is to deliberately build and educate the next generation of leaders for our world. Our students experience leadership training and curriculum typically reserved for Fortune 500 companies and they graduate from Fay with skills that will serve them for a lifetime. As one of the premier preparatory environments in Houston, we invite you to visit our campus and to experience first-hand our approach to education and leadership. Once you step onto our campus, we believe you will understand who we are and what we do. Most importantly, you will discover why we do what we do – to intentionally create the future leadership of our world. We would be honored to share our vision with you.

Offices: 105 North Post Oak Lane, Houston, TX 77024, US

Primary Education
View all jobs at The Fay School

About The Fay School

LinkedInVisit site

The Fay School's vision is to deliberately build and educate the next generation of leaders for our world.

Industry
Primary and Secondary Education
Company size
51-200 employees
Founded
1991
Headquarters
Houston, TX
LinkedIn followers
786

At The Fay School, our core values center on providing an educational experience that ensures our students are Prepared, Well-Rounded, and Articulate—three essential cornerstones for success as they move forward in life. We prepare students for entrance into and success within Houston’s finest middle and upper schools. Our progressive and rigorous curriculum is exclusively preparatory in nature and our graduates are successful throughout the city of Houston. Our well-rounded students are grounded in an appreciation of community and global awareness. Our “Fay Family” is central to the ethos of our international culture and the diversity of thought and experiences our students enjoy. We believe communication is paramount to success and we teach our students to articulate their thoughts, values, and aspirations. At Fay, success is found in our students’ poised and compelling communication with peers and adults alike. Adding to the rigor of our academic program, The Fay School’s most distinguishing factor is our Leadership Development Program. Grounded in both emotional intelligence and human capital strategy, The Fay School’s vision is to deliberately build and educate the next generation of leaders for our world. Our students experience leadership training and curriculum typically reserved for Fortune 500 companies and they graduate from Fay with skills that will serve them for a lifetime. As one of the premier preparatory environments in Houston, we invite you to visit our campus and to experience first-hand our approach to education and leadership. Once you step onto our campus, we believe you will understand who we are and what we do. Most importantly, you will discover why we do what we do – to intentionally create the future leadership of our world. We would be honored to share our vision with you.

Offices: 105 North Post Oak Lane, Houston, TX 77024, US

Primary Education
View all jobs at The Fay School

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