Operations Coordinator Operations Coordinator Position Summary The Practice Operations Coordinator supports the Operations Director in overseeing the daily operations of multiple dermatology practices. This role is respo…
Philadelphia, Pennsylvania, United States · On-site
Mid level
Responsibilities include: Organizing and coordinating office operations, procedures Knowledge of health insurance policies, guidelines- including copays, coinsurances, referrals, verification of insurances; handling pati…
Skills: Office Operations, Health Insurance Policies, Medical Coding, Medical Billing, EMR
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$23/hr–$25/hr
Full-time
associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401k, Sick Time Off, Care.com Access
Posted 31d ago
~40 hrs/week
Responsibilities
Supports the Operations Director in managing daily operations, compliance, and administrative coordination across multiple dermatology practices. Acts as a liaison between providers, staff, and vendors while managing patient relations and operational reporting.
Requirements
Requires 2+ years of experience in healthcare operations or administrative coordination and knowledge of HIPAA regulations. A bachelor's or associate's degree is preferred, along with the ability to travel frequently between locations.
Full job description
Operations Coordinator
Operations Coordinator
Position Summary
The Practice Operations Coordinator supports the Operations Director in overseeing the daily operations of multiple dermatology practices. This role is responsible for coordinating operational activities, ensuring compliance with company policies and healthcare regulations, supporting practice initiatives, and serving as a liaison between providers, staff, vendors, and leadership.
The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced healthcare environment. This position requires frequent travel to practice locations and the ability to independently manage assigned projects while providing regular updates to the Operations Director.
Key Responsibilities
Operational Support
Assist the Operations Director with day-to-day practice operations across multiple locations.
Develop a comprehensive understanding of practice workflows and operational processes.
Monitor operational issues and escalate concerns as needed.
Support implementation of company initiatives, policies, and process improvements.
Provide regular updates and reports to the Operations Director regarding practice performance and operational challenges.
Scheduling & Administrative Coordination
Assist with provider and staff scheduling.
Update provider and staff working hours in scheduling and operational systems.
Coordinate schedule changes and communicate updates to relevant teams.
Compliance & Auditing
Assist in maintaining HIPAA compliance and adherence to company policies.
Conduct routine operational audits and system reviews.
Monitor compliance-related tasks and report findings to leadership.
Support corrective action plans and follow-up activities when needed.
Onboarding & Offboarding
Coordinate onboarding activities for new employees and providers.
Facilitate account setup, training coordination, system access requests, and orientation schedules.
Support offboarding processes, including access removal and equipment tracking.
Vendor Coordination
Serve as a point of contact for vendors and service providers.
Coordinate maintenance requests, installations, and operational support services.
Track vendor-related issues and ensure timely resolution.
Patient Relations & Reputation Management
Respond to patient inquiries and concerns in a professional and timely manner.
Assist with resolution of patient complaints and service recovery efforts.
Draft and manage responses to Google Reviews and other online patient feedback platforms.
Escalate sensitive patient concerns to appropriate leadership when necessary.
Reporting & Data Management
Generate operational reports and compile data for leadership review.
Monitor key performance indicators and operational metrics.
Maintain accurate records and reporting documentation.
Assist with analysis of operational trends and performance data.
Practice Openings & Special Projects
Assist with new practice openings, relocations, and expansion projects.
Coordinate logistics, vendor scheduling, and operational readiness activities.
Support ad hoc projects and special assignments as directed by the Operations Director.
Qualifications
Required
Associate's or Bachelor's degree preferred, or equivalent work experience.
2+ years of healthcare, medical office, operations, or administrative coordination experience.
Knowledge of HIPAA regulations and healthcare compliance requirements.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite and reporting tools.
Ability to manage multiple projects simultaneously.
Ability to travel frequently between practice locations.
Preferred
Experience with eClinicalWorks (eCW).
Experience in a multi-site healthcare or dermatology practice environment.
Reporting Structure
Reports directly to the Operations Director and works closely with providers, practice staff, corporate leadership, and external vendors.
Physician-founded and physician-led, The Dermatology Specialists (TDS) is the largest Dermatology Group in New York City. With over 150 providers, we manage 500,000+ patient visits annually across 50+ locations in Manhattan, Queens, Brooklyn, The Bronx, Long Island, Pennsylvania, and Delaware.
Offering a comprehensive range of medical, cosmetic, and surgical dermatology services, The Dermatology Specialists is committed to accessible care. With operations seven days a week, extended hours, and by accepting all insurance plans, TDS provides comprehensive dermatological care for everyone with skin.
Our commitment to you is medical professionalism, superlative dermatologic care, and reliable, novel approaches to common and uncommon conditions. We pledge to make you welcome neighbors within our local practice and bring a fresh aesthetic to our specialty.
Offices: 220 Front Street, New York, New York 10038, US · 214 Sullivan Street, New York, New York 10012, US · 135 West 70th Street, New York, New York 10023, US · 247 E 28th St, New York, New York 10016, US · 10-41 47th Avenue, Queens, New York 11101, US
DermatologyPlastic SurgeryMedical DermatologyCosmetic DermatologyAcneEczemaand PsoriasisHealth Care
Physician-founded and physician-led, The Dermatology Specialists (TDS) is the largest Dermatology Group in New York City. With over 150 providers, we manage 500,000+ patient visits annually across 50+ locations in Manhattan, Queens, Brooklyn, The Bronx, Long Island, Pennsylvania, and Delaware.
Offering a comprehensive range of medical, cosmetic, and surgical dermatology services, The Dermatology Specialists is committed to accessible care. With operations seven days a week, extended hours, and by accepting all insurance plans, TDS provides comprehensive dermatological care for everyone with skin.
Our commitment to you is medical professionalism, superlative dermatologic care, and reliable, novel approaches to common and uncommon conditions. We pledge to make you welcome neighbors within our local practice and bring a fresh aesthetic to our specialty.
Offices: 220 Front Street, New York, New York 10038, US · 214 Sullivan Street, New York, New York 10012, US · 135 West 70th Street, New York, New York 10023, US · 247 E 28th St, New York, New York 10016, US · 10-41 47th Avenue, Queens, New York 11101, US
DermatologyPlastic SurgeryMedical DermatologyCosmetic DermatologyAcneEczemaand PsoriasisHealth Care