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The Crossing at Big Creek logoThe Crossing at Big Creek

Guest Service & Outreach Representative

Cottonwood, Alabama, United States · On-site

$16/hr–$22/hr

Entry level

We are seeking a friendly, detail-oriented, and motivated team member to support both player account services and business outreach efforts. This role is responsible for creating and verifying guest accounts while also c…

Skills: Customer Service, Communication Skills, Data Entry, Sales, Call Center Operations

The Crossing at Big Creek logo

Guest Service & Outreach Representative

The Crossing at Big Creek

Cottonwood, Alabama, United States • On-site

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  • $16/hr–$22/hr
  • Full-time
  • high school
  • Health Insurance, Dental Insurance, Vision Insurance, Health Reimbursement Plan, Insurance Discounts, IRA With Company Match
  • Posted 17d ago
  • ~40 hrs/week

Responsibilities

The role involves creating and verifying player accounts while ensuring compliance and accuracy. Additionally, the representative will conduct outbound calls to promote draft beer selections to bars and restaurants.

Requirements

Candidates must be at least 21 years old with a high school diploma and the ability to pass a background check and drug screen. Required skills include strong communication, attention to detail, and the ability to work nights, weekends, and holidays.

Full job description

We are seeking a friendly, detail-oriented, and motivated team member to support both player account services and business outreach efforts. This role is responsible for creating and verifying guest accounts while also conducting outbound calls to introduce and promote our draft beer selections to bars and restaurants.

Key Responsibilities and Job duties include but are not limited to:

  • Create and verify new player accounts with accuracy and compliance
  • Assist guests with account setup and questions
  • Conduct outbound calls to introduce and promote draft beer offerings
  • Build relationships with businesses and generate interest
  • Maintain accurate records of customer and sales interactions

Required skills and Qualifications

  • Strong customer service and communication skills
  • Attention to detail and accuracy with data entry
  • Sales or call center experience
  • Basic computer skills and ability to multitask
  • Ability to stand for extended periods
  • Availability for nights, weekends and holidays
  • Professional demeanor

**The successful candidate will possess:

High School Diploma or equivalent

Ability to pass background check

Subject to drug screen within 90 days of employment

Must be 21 years old or older

Employee Benefits (Full-time)

Because we seek out the best in you, TCBC provides a meaningful benefits package you can trust in.

  • Company covers 50% Health Insurance (BCBS)
  • Dental & Vision (BCBS)
  • Health reimbursement plan
  • Years of service discounts on insurance
  • IRA + Company Match up to 3% (after 1 yr of service)
  • Paid time off (yrs of service increase)
  • Holiday Season Savings Fund
  • Holiday Pay
  • Weekend Pay $6 additional per hour
  • Tips

TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state of local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.

Related keywords

Guest ServicesOutreachAccount ManagementDraft BeerB2B SalesComplianceCustomer RelationsData EntryCall CenterHospitality

About The Crossing at Big Creek

LinkedInVisit site
Industry
Gambling Facilities and Casinos
Company size
51-200 employees
Founded
2009
Headquarters
Cottonwood, Alabama
LinkedIn followers
78

The Crossing at Big Creek is located just 8 miles south of Ross Clark Circle in Dothan, Alabama. With a 40,500 square-foot casino floor, over 550 gaming machines, a fully stocked bar and restaurant, ultra-modern air conditioning, a clean atmosphere, and happy-to-help staff, Big Creek Gaming is your best chance to win big! Take in a live concert outdoors at Big Creek Amphitheater. Laugh or dance to world-class entertainment during one of our indoor live events in the Yellow Rose Theater. Unwind, relax, and enjoy real southern hospitality with a stay at one of our cabins or at our beautiful Magnolia Creek Lodge. If you rather bring your RV and pups instead, our Hidden Hollow RV Park is the perfect choice with tons of amenities. There is something here for everyone.

Offices: 11295 US-231, Cottonwood, Alabama 36320, US

E-CommerceHospitalityGamingRetailMusicBrewingFood and BeverageEvent Management
View all jobs at The Crossing at Big Creek

About The Crossing at Big Creek

LinkedInVisit site
Industry
Gambling Facilities and Casinos
Company size
51-200 employees
Founded
2009
Headquarters
Cottonwood, Alabama
LinkedIn followers
78

The Crossing at Big Creek is located just 8 miles south of Ross Clark Circle in Dothan, Alabama. With a 40,500 square-foot casino floor, over 550 gaming machines, a fully stocked bar and restaurant, ultra-modern air conditioning, a clean atmosphere, and happy-to-help staff, Big Creek Gaming is your best chance to win big! Take in a live concert outdoors at Big Creek Amphitheater. Laugh or dance to world-class entertainment during one of our indoor live events in the Yellow Rose Theater. Unwind, relax, and enjoy real southern hospitality with a stay at one of our cabins or at our beautiful Magnolia Creek Lodge. If you rather bring your RV and pups instead, our Hidden Hollow RV Park is the perfect choice with tons of amenities. There is something here for everyone.

Offices: 11295 US-231, Cottonwood, Alabama 36320, US

E-CommerceHospitalityGamingRetailMusicBrewingFood and BeverageEvent Management
View all jobs at The Crossing at Big Creek

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