Melrose, Minnesota, United States · On-site
$18/hr–$22/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Customer Service, Administrative Support, Scheduling, Multitasking, Attention To Detail
Wheatfield, New York, United States · On-site
$65k–$125k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Vehicle Disassembly, Body Repair, Vehicle Reassembly, Cost Estimation, Plasma Cutting
Troy, Alabama, United States · On-site
$15/hr–$20/hr
AL Troy - 115046 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Descrip…
Skills: Customer Service, Administrative Support, Multitasking, Attention To Detail, Communication Skills
Spokane, Washington, United States · On-site
$26/hr–$33/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Refinishing, Color Matching, Paint Mixing, Collision Repair, Hazardous Waste Disposal
Lakewood, Colorado, United States · On-site
$26/hr–$33/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Vehicle Disassembly, Vehicle Reassembly, Body Repair, Frame Realignment, Welding
Madison, Wisconsin, United States · On-site
$18/hr–$22/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Customer Service, Attention To Detail, Multitasking, Vehicle Cleaning, Facility Maintenance
Clinton Township, Michigan, United States · On-site
$24/hr–$28/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Vehicle Assessment, Body Repair, Disassembly And Reassembly, Cost Estimation, Chassis Realignment
Shelbyville, Tennessee, United States · On-site
TN Shelbyville - 156022 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job …
Skills: Damage Appraisal, Customer Service, Insurance Compliance, Repair Planning, Computer Skills
Columbus, Ohio, United States · On-site
$50k–$70k/yr
MS Columbus-Plymouth Rd - 138009 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your fut…
Skills: Damage Appraisal, Customer Service, Insurance Compliance, Repair Planning, Computer Skills
Pascagoula, Mississippi, United States · On-site
$21/hr–$30/hr
MS Pascagoula - 138003 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job D…
Skills: Auto body repair, Vehicle disassembly, Vehicle reassembly, Cost estimation, Welding
Grand Prairie, Texas, United States · On-site
$60k–$85k/yr
TX Grand Prairie - 157058 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Jo…
Skills: Damage Appraisal, Customer Service, Insurance Compliance, Repair Planning, Computer Skills
Huntsville, Alabama, United States · On-site
$21/hr–$30/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Refinishing, Color Matching, Paint Mixing, Collision Repair, Hazardous Waste Disposal
Downers Grove, Illinois, United States · On-site
$47k–$180k/yr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Damage Appraisal, Customer Service, Insurance Compliance, Repair Planning, Computer Skills
Fredericksburg, Virginia, United States · On-site
$18/hr–$22/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Parts Sourcing, Inventory Management, Customer Service, Organization, Multi-tasking
Tampa, Florida, United States · On-site
$15/hr–$23/hr
FL Tampa-7014 E Adamo Dr - 123090 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your fu…
Skills: Parts Ordering, Inventory Management, Customer Service, Vendor Management, Attention To Detail
Bedford, Nova Scotia, Canada · On-site
$90k–$140k/yr
Company: Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the B…
Skills: Vehicle Disassembly, Vehicle Reassembly, Structural Repair, Non-structural Repair, MIG Welding
Plainwell, Michigan, United States · On-site
$18/hr–$24/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision Estimation, Customer Service, Damage Mapping, CCC One, Communication Skills
Roanoke, Virginia, United States · On-site
VA Roanoke - 160019 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Desc…
Skills: Vehicle Damage Assessment, Customer Service, Insurance Compliance, Repair Planning, DRP Compliance
Watertown, New York, United States · On-site
$18/hr–$26/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Collision Repair Process, Parts Management, Interpersonal Skills, Multi-tasking, Resource Utilization
Charleston, South Carolina, United States · On-site
$21/hr–$30/hr
Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you …
Skills: Vehicle Disassembly, Body Repair, Chassis Realignment, Welding, Painting
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Service Representative manages customer and insurance company relationships while providing administrative support for the repair facility team. They are responsible for scheduling vehicle repairs, maintaining repair order documentation, and updating repair management systems.
Candidates must have a High School Diploma or GED and at least one year of experience in an administrative or customer service role. Strong multitasking abilities, attention to detail, and basic computer proficiency are required for this position.
Built with Intent. Driven by YOU.
At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirms car rental information and updates CCC One with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education and/or Experience Required
High School Diploma or GED (General Education Diploma)
Minimum: 1 year experience in a similar role such as administration assistant.
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$18-$22+ per hour based on experience
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
Offices: 1745 Ellice Ave, Unit C1, Winnipeg, Manitoba R3H 1A6, CA
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
Offices: 1745 Ellice Ave, Unit C1, Winnipeg, Manitoba R3H 1A6, CA
