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Jobs at Texas Medical Association (Now Hiring) — 2 open

Texas Medical Association logoTexas Medical Association

Technology Support Specialist

Austin, Texas, United States · Hybrid

Entry level

DEPARTMENT Technology and Information Systems SUPERVISOR AVP, TIS and Administrative Services BASIC FUNCTION The Technology Support Specialist, under the general supervision of the Associate Vice President of Technology,…

Skills: Technical Support, Endpoint Computing, Audiovisual Technology, Helpdesk Management, Software Deployment

Texas Medical Association logoTexas Medical Association

Sr. Administrative and Grassroots Coordinator

Austin, Texas, United States · Hybrid

Mid level

DEPARTMENT Advocacy SUPERVISOR Administrative Director, Advocacy Division BASIC FUNCTION To provide administrative support to the Vice President of Advocacy and to Associate Directors and co-workers with projects and pro…

Skills: Grassroots Outreach, Event Planning, Administrative Support, Legislative Tracking, Stakeholder Management

Texas Medical Association logo

Technology Support Specialist

Texas Medical Association

Austin, Texas, United States • Hybrid

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Entry level

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  • Full-time
  • bachelor degree
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

Provides technical support for the installation, configuration, and maintenance of endpoint computing devices and associated technologies. Additionally, manages audiovisual equipment for meeting spaces and events to ensure operational functionality.

Requirements

Requires a college degree in Information Systems, Computer Science, Electrical Engineering, or a related field. A minimum of 6 months to 1 year of similar experience is preferred.

Full job description

DEPARTMENT Technology and Information Systems


SUPERVISOR
AVP, TIS and Administrative Services

BASIC FUNCTION

The Technology Support Specialist, under the general supervision of the Associate Vice President of Technology, provides technical support for the installation, configuration, maintenance, and troubleshooting of endpoint computing devices and associated technologies. The position also provides operational support for the Association’s audiovisual technologies used in meeting spaces and events, ensuring equipment is functional and available for staff and organizational activities.

MAJOR RESPONSIBILITIES/TASKS

  1. Provides technical support to end users and acts as the first point of contact for technical assistance
  2. Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting solutions and interactions
  3. Deploys and maintains software and technology tools used throughout the organization
  4. Installs, configures, and maintains desktop operating systems, including Microsoft Windows and Apple macOS
  5. Performs troubleshooting of networking, telecommunications, mobile devices, audiovisual technologies, and other supported systems as required
  6. Troubleshoots basic network and system connectivity issues
  7. Maintains accurate records of work performed, including support requests, maintenance activities, and resolutions
  8. Creates and maintains technical documentation, user communications, and knowledge base content
  9. Participates in the inventory control and reporting of IT hardware and software assets
  10. Follows established technology security policies and procedures and promptly reports suspected security incidents or concerns.
  11. Participates in ongoing professional development and pursues relevant technical training and certifications
  12. Provides exceptional customer service while communicating technical information in a clear, professional, and courteous manner.
  13. Provides technical support for TMA-sponsored conferences, meetings, and events.
  14. Other duties as assigned.



SUPERVISORY RESPONSIBILITY

No supervisory responsibility.

INDEPENDENCE/SUPERVISION RECEIVED

Duties are performed under general supervision according to generally prescribed guidelines. The employee is responsible for judgment that is exercised regarding selection and interpretation of methods and procedures to be used personally.

GENERAL QUALIFICATION REQUIREMENTS

Knowledge and Experience:

This position requires concentrated understanding of a specialized area of knowledge normally acquired through attainment of a college degree in related field in Information Systems, Electrical Engineering, Computer Science or similar. A minimum of 6 months to 1 year experience in a position with similar responsibilities preferred. Must have the ability to understand and follow oral and written instructions and to deal effectively with other TMA employees. Must be organized and able to handle multiple tasks.

Related keywords

Technology SupportEndpoint ComputingAudiovisual TechnologiesHelpdeskMicrosoft WindowsApple macOSNetworkingTelecommunicationsMobile DevicesIT HardwareIT SoftwareSecurity PoliciesTechnical DocumentationKnowledge BaseInventory Control

About Texas Medical Association

LinkedInVisit site

TMA represents 58,000+ physician and medical student members. Our mission is to improve the health of all Texans.

Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
1853
Headquarters
Austin, Texas
LinkedIn followers
6,101

Texas Medical Association was organized by 35 physicians in 1853 to serve the people of Texas in matters of medical care, prevention and cure of disease, and the improvement of public health. Today, with more than 58,000 physician and medical student members, TMA is the nation's largest state medical society. TMA’s key objective is to improve the health of all Texans. View our social media policy at texmed.org/TMASocialPolicy.

Offices: 401 W. 15th St., Austin, Texas 78701, US

Physician AdvocacyPractice Management and HelpContinuing Medical Education (CME)and Public HealthHealth CareAssociation
View all jobs at Texas Medical Association

About Texas Medical Association

LinkedInVisit site

TMA represents 58,000+ physician and medical student members. Our mission is to improve the health of all Texans.

Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
1853
Headquarters
Austin, Texas
LinkedIn followers
6,101

Texas Medical Association was organized by 35 physicians in 1853 to serve the people of Texas in matters of medical care, prevention and cure of disease, and the improvement of public health. Today, with more than 58,000 physician and medical student members, TMA is the nation's largest state medical society. TMA’s key objective is to improve the health of all Texans. View our social media policy at texmed.org/TMASocialPolicy.

Offices: 401 W. 15th St., Austin, Texas 78701, US

Physician AdvocacyPractice Management and HelpContinuing Medical Education (CME)and Public HealthHealth CareAssociation
View all jobs at Texas Medical Association

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