Charlotte, North Carolina, United States · On-site
Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far…
Skills: Financial Counseling, Insurance Verification, Medical Billing, Revenue Cycle Management, Patient Education
Tucson, Arizona, United States · On-site
Our practice is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through very difficult times in their lives. Every member of our team shares and is dedicated to…
Skills: Patient Care, Vital Signs Documentation, Medication Reconciliation, Medical Procedures Assistance, Electronic Medical Record
United States · Remote OK
OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and …
Skills: Credentialing, Privileging, NCQA Criteria, CAQH, Hospital Privileges
Nashville, Tennessee, United States · On-site
OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and …
Skills: Full Life Cycle Recruiting, Candidate Sourcing, Interviewing, Compensation Negotiation, Applicant Tracking Systems
Riverhead, New York, United States · On-site
Why Join Our Team? At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hem…
Skills: Venipuncture, Specimen Collection, EKG, Patient Intake, Instrument Sterilization
United States · Remote OK
OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and …
Skills: Financial Counseling, Patient Enrollment, Medical Terminology, HCPCS/ICD/CPT Coding, Customer Service
Clarksville, Tennessee, United States · On-site
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission …
Skills: Patient Care, Chemotherapy Administration, Telephone Triage, IV Insertion, Central Venous Access Management
Big Rapids, Michigan, United States · On-site
Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else…
Skills: Technical Assays, Quality Control, Instrumentation Maintenance, Specimen Collection, Phlebotomy
Nashville, Tennessee, United States · On-site
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission …
Skills: Surgery Scheduling, Medical Coding, Electronic Medical Records, Customer Service, Medical Terminology
New York, New York, United States · On-site
Why Join Our Team? At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hem…
Skills: Patient Assessment, Care Plan Development, Oncology Care, Hematology Care, Clinical Care Management
Green Valley, Arizona, United States · On-site
Our practice is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through very difficult times in their lives. Every member of our team shares and is dedicated to…
Skills: Patient Care, Vital Signs Documentation, Medication Reconciliation, Electronic Medical Records, Clinical Support
Chattanooga, Tennessee, United States · On-site
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission …
Skills: Patient Registration, Insurance Verification, Medical Billing, Customer Service, Electronic Medical Records
Lansing, Michigan, United States · On-site
Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else…
Skills: Peripheral IV Access, Central Line Management, Chemotherapy Administration, Immunotherapy Administration, Patient Assessment
San Diego, California, United States · On-site
Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nations leading oncology practices. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a…
Skills: Patient Assessment, Laboratory Interpretation, Pharmacology, Oncology Care, Patient Safety
San Diego, California, United States · On-site
$175k–$200k/yr
Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nations leading oncology practices. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a…
Skills: Physician Practice Management, Operational Leadership, Strategic Planning, People Leadership, Financial Acumen
New York, New York, United States · On-site
Why Join Our Team? At New York Imaging (NYI), we are leading the way in diagnostic imaging with cutting-edge technology and an interdisciplinary approach. Our expert team of radiologists, technologists, and healthcare pr…
Skills: Mammography, Stereotactic Biopsies, Inventory Management, Patient Care, Radiation Protection
Chattanooga, Tennessee, United States · Hybrid
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission …
Skills: Telephone Triage, Patient Education, EMR Proficiency, Oncology Care, Clinical Communication
Huntsville, Alabama, United States · On-site
Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or b…
Skills: Radiation Therapy, Simulation, High Dose Rate Applications, Quality Control, Patient Scheduling
West Babylon, New York, United States · On-site
Why Join Our Team? At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hem…
Skills: Patient Assessment, Care Plan Development, Oncology Care, Hematology Care, Clinical Care Management
Nashville, Tennessee, United States · On-site
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission …
Skills: Shuttle Operations, Vehicle Inspection, Customer Service, Time Management, Organizational Skills
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The Financial Counselor guides oncology patients through insurance coverage, out-of-pocket costs, and payment options. They are responsible for verifying eligibility, obtaining authorizations, and assisting patients with financial aid applications.
Requires a high school diploma and 2-3 years of experience in healthcare financial counseling or revenue cycle operations. Knowledge of Medicare, Medicaid, and commercial insurance plans is essential.
Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Title: Financial Counselor
Department: Revenue Cycle Management
Location: Carolina Oncology Specialists
Reports To: Certification/Authorization Manager
Position Summary
The Financial Counselor is responsible for guiding patients through the financial aspects of their oncology care, including insurance coverage, out-of-pocket costs, and payment options. This role provides compassionate, patient-centered support while ensuring accurate financial counseling, timely collections, and compliance with regulatory and payer requirements.
Key Responsibilities
Provide financial counseling to patients regarding insurance benefits, coverage limitations, and estimated out-of-pocket costs for oncology services
Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial plans
Educate patients on financial responsibility, available payment options, and organization policies
Assist patients in applying for financial assistance programs, charity care, co-pay assistance, and foundation support
Obtain necessary financial agreements, authorizations, and upfront payments when applicable
Collaborate with clinical, scheduling, and billing teams to ensure timely and accurate financial clearance prior to services
Serve as a liaison between patients, insurance companies, and external assistance organizations
Monitor patient accounts for outstanding balances and follow up as appropriate
Maintain accurate documentation of all financial discussions in the electronic health record (EHR) and/or practice management system
Ensure compliance with federal, state, and organizational regulations related to billing and patient financial services
Identify barriers to payment and escalate concerns or trends to leadership
Qualifications
Required:
High school diploma or equivalent
Minimum of 2–3 years of experience in healthcare financial counseling, medical billing, or revenue cycle operations
Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
Strong understanding of patient financial responsibility and collections processes
Experience with EHR and practice management systems
Excellent communication and customer service skills
Preferred:
Experience in oncology or specialty healthcare setting
Knowledge of financial assistance programs, co-pay cards, and foundations specific to oncology care
Certification in healthcare financial services or revenue cycle (e.g., CHAA, CRCS, or similar)
Key Competencies
Empathy and compassion when working with patients in sensitive situations
Strong communication and interpersonal skills
Attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Problem-solving and critical thinking
Patient-centered and service-oriented mindset
Working Conditions
Primarily office-based or clinic environment
Frequent interaction with patients, caregivers, and staff
Regular use of computers, phones, and healthcare systems
Physical Requirements
Ability to sit for extended periods
Ability to use standard office equipment, including computers and telephones
Caring for Cancer Patients is a Privilege!
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner. Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group. Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home. Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer. Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US
Caring for Cancer Patients is a Privilege!
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner. Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group. Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home. Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer. Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US
