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Full-time
high school
Posted 47d ago
~40 hrs/week
Responsibilities
The Front Desk Receptionist greets patients and visitors, manages check-ins, and routes individuals to appropriate clinical areas. They are also responsible for answering non-clinical questions, verifying insurance, and handling laboratory specimen records.
Requirements
Candidates must have a high school diploma or GED and basic computer skills, with previous healthcare experience preferred. Proficiency in managing emotional situations and maintaining HIPAA confidentiality is required.
Full job description
Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Job Purpose
The purpose of the Front Desk Receptionist is to provide information to patients and guests in the main lobby. This person is also responsible for checking in and routing patients to the appropriate areas.
Essential Job Functions
Greet all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in lobby.
Ensure paperwork and orders are complete and accurate prior to giving to the modalities. ·
Sign off on Laboratory Specimen Collection records. This will include recognizing Inhouse and reference labs.
Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.
Provide relevant company information to patients such as location of departments, offices or services provided.
Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.
Interface with CCI personnel, physicians’ offices, and hospitals.
Maintain clean and orderly lobby throughout course of the day.
Maintain patient account information by confirming insurance coverage and collecting any necessary copays.
Ability to be at work regularly and on time required.
Other duties as assigned.
Technical
Working knowledge of OncoEMR
Correctly verifies patient with appropriate record in EMR as outlined in SOP.
Identifies correct collection method and destination of labs tests.
Answer multi-line phone system and direct calls to appropriate personnel.
Properly routes patients to the correct location once completed in the laboratory.
Consult supervisor or lab techs regarding any technical questions.
Issue necessary lab collection kits for stool or urine and receive patient specimens that are brought to the lab.
QA/QC/Regulatory
Participate in continuous improvement activities.
Examine existing processes/procedures, and look for ways to improve them.
Other administrative duties as required.
Safety/Organizational/Productivity
Follow institution’s safety procedures, as well as following all regulatory standards.
Must be able to prioritize and manage tasks in a timely and effective manner.
Communications/Teamwork
Excellent interpersonal skills are necessary.
Must demonstrate satisfactory verbal and written communication.
Maintain positive working relationship with fellow staff and clinic personnel.
Must be able to interact well with patients, employees, physicians, and management.
Answer questions from patients, physicians, and nursing staff regarding clinical laboratory.
Education/Experience/Qualification
Must have a high school diploma or GED.
Previous experience in healthcare setting preferred.
Must have basic computer skills.
Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
Must be able to multi-task and have commitment to excellence in patient care.
Must be able to manage difficult or emotional situations; respond to requests for service and assistance.
Must maintain confidentiality and be familiar with the HIPAA laws.
Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
Must approach others in a tactful manner; react well under pressure.
Must be dependable and punctual.
Working conditions
This position works in the clinical laboratory of a busy outpatient oncology/hematology clinic. This person will be required to work closely with coworkers and management daily. This position requires that the employee handle body fluids daily.
Physical requirements
This position requires that the employee sit for long periods of time, up to eight hours a day. This position also requires that the employee be able to perform mild physical labor to complete the tasks at hand.
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US