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Full-time
high school
Posted 34d ago
~40 hrs/week
Responsibilities
The Patient Services Coordinator manages front-office operations, including patient registration, scheduling, and insurance verification. They are responsible for coordinating patient flow, collecting payments, and maintaining electronic health records across multiple clinic locations.
Requirements
Candidates must be high school graduates with at least 5 years of professional office experience in customer service. Proficiency in MS Office and experience with Electronic Medical Records are required or must be obtained within 90 days.
Full job description
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format.
ESSENTIAL FUNCTIONS
Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department.
Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
Conducts patient check-in, check-out and medical records, following policy and procedures.
Functions as preceptor to newly hired staff
Properly tracks patients in EHR for next location and ensures patients are not missed.
Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents.
Ensures eligible patients have proper distress screening
Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
Ensures canceled and missed appointments are followed up and properly documented
Schedules patient appointments, including internal and external.
Runs and/or works daily reports to identify patients with unscheduled orders
Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
Ensures communication is distributed to patients regarding program details
Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
Communicates information regarding Patient Engagement Portal and assists with registration process
Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
Prepares the Electronic Health Record (EHR) for next provider visit
Obtains necessary records prior to patient's appointment.
Follows standard operating procedure (SOP) for external follow ups
Opens and distributes mail if necessary.
Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).
Distributes outbound correspondence or copies of records as necessary.
Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
Communicates to other staff members using Instant Messaging System.
Other duties as assigned
Ability to travel/float to other clinics for business needs
Maintains and ensures confidentiality of patient information
Adheres to all Tennessee Oncology policies and procedures
EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)
High school graduate or equivalent with GED.
Checked off on competencies for registration and scheduling coordinator functions within 90 days
5 years’ experience in a professional office with customer service required
Strong computer skills including Windows file management and MS Office, and e-mail experience.
Electronic Medical Records experience required or within 90 days.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
PHYSICAL REQUIREMENTS:
Able to travel to satellite clinics when necessary • Able to lift 25 pounds.
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US