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Jobs at Tennessee Aquarium (Now Hiring) — 3 open

Tennessee Aquarium logoTennessee Aquarium

Visitor Services Associate (Seasonal)

Chattanooga, Tennessee, United States · On-site

Entry level

Key Responsibilities Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit. Addresses complaints and provides prompt service recovery in a calm and pr…

Skills: Customer Service, Conflict Resolution, Public Speaking, Crowd Management, Safety Protocol Adherence

Tennessee Aquarium logoTennessee Aquarium

Human Resources Assistant

Chattanooga, Tennessee, United States · On-site

Entry level

The Human Resources Assistant provides administrative support for leave-of-absence and workplace injury processes across the Tennessee Aquarium, Creative Discovery Museum, and Hunter Museum of American Art. This position…

Skills: FMLA Administration, Workers’ Compensation, Short-term Disability, Record Keeping, Confidentiality

Tennessee Aquarium logoTennessee Aquarium

IMAX Visitor Services Associate (Seasonal)

Chattanooga, Tennessee, United States · On-site

Entry level

At the Tennessee Aquarium, our mission is to connect people with nature and empower them to make informed decisions about water and wildlife. We are fortunate to have a chance to make a difference every day - for the ani…

Skills: Customer Service, Professional Communication, Crowd Management, Emergency Response, Conflict Resolution

Tennessee Aquarium logo

Visitor Services Associate (Seasonal)

Tennessee Aquarium

Chattanooga, Tennessee, United States • On-site

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Entry level

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  • Part-time
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The associate ensures a positive visitor experience by providing high-level customer service and managing visitor flow throughout the aquarium. They are also responsible for monitoring animal safety at touch tanks and upholding all safety protocols during emergencies.

Requirements

Candidates must possess exceptional customer service skills and the ability to communicate confidently with large groups. Physical stamina is required to stand for long periods and work in varying temperature and wet conditions.

Full job description

Key Responsibilities

  • Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
  • Addresses complaints and provides prompt service recovery in a calm and professional manner.
  • Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
  • Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
  • Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents
  • Communicates professionally via a two-way radio.
  • Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
  • Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

 

Key Requirements

  • Exceptional customer service and recovery skills
  • Ability to perform job duties under pressure
  • Positive attitude with visitors and co-workers at all times
  • Ability to address large groups of people at one time
  • Ability to work well in a team
  • Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
  • Ability to alternate between cold, hot, and/or wet conditions
  • Ability to perform frequent and/or repetitive physical activities

 

Seasonal, hourly ($16/hour); May – September; holidays, weekends, and evening shifts are required as needed.

 

To apply, submit an online application and resume through the Aquarium’s career site at https://recruiting2.ultipro.com/TEN1003TNAQ/JobBoard/12ee8ae7-931c-4fa4-a24a-ff683f36b8c3/?q=&o=postedDateDesc

 

All submissions must be received by July 1, 2026.

Related keywords

Visitor ServicesCustomer RecoveryCrowd ControlSafety ProtocolsTwo-way RadioMicrophoneSeasonal EmploymentAquarium OperationsTouch Tank Monitoring

About Tennessee Aquarium

LinkedInVisit site
Industry
Museums, Historical Sites, and Zoos
Company size
51-200 employees
Founded
1992
Headquarters
Chattanooga, TN
LinkedIn followers
5,167

Located on the banks of the Tennessee River in Chattanooga and surrounded by the natural beauty of the mountains, the Tennessee Aquarium tells the story of the river – following the path of a raindrop from the streams of an Appalachian Forest to the Gulf of Mexico – from the mountains to the sea. Although the Aquarium has grown in size and in animal population since it’s opening in 1992, its story and its mission as a private, non-profit institution have remained the same; ‘to inspire wonder, appreciation and protection of water and all life that it sustains.’

Offices: 1 Broad Street, Chattanooga, TN 37402, US · 201 Chestnut Street, Chattanooga, TN 37402, US

View all jobs at Tennessee Aquarium

About Tennessee Aquarium

LinkedInVisit site
Industry
Museums, Historical Sites, and Zoos
Company size
51-200 employees
Founded
1992
Headquarters
Chattanooga, TN
LinkedIn followers
5,167

Located on the banks of the Tennessee River in Chattanooga and surrounded by the natural beauty of the mountains, the Tennessee Aquarium tells the story of the river – following the path of a raindrop from the streams of an Appalachian Forest to the Gulf of Mexico – from the mountains to the sea. Although the Aquarium has grown in size and in animal population since it’s opening in 1992, its story and its mission as a private, non-profit institution have remained the same; ‘to inspire wonder, appreciation and protection of water and all life that it sustains.’

Offices: 1 Broad Street, Chattanooga, TN 37402, US · 201 Chestnut Street, Chattanooga, TN 37402, US

View all jobs at Tennessee Aquarium

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