Mississauga, Ontario, Canada · On-site
TempAid is a premier global innovator in temperature-controlled packaging solutions, specializing in cold chain products designed to preserve the integrity of temperature sensitive items. We proudly operate manufacturing…
Skills: Account Management, Inside Sales, CRM Proficiency, B2B Communication, Client Onboarding
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Manage and grow existing customer relationships by coordinating post-sale communication, pricing, and product testing. Act as the primary liaison between clients and the innovation lab to ensure successful onboarding and long-term account retention.
Requires 2-3 years of experience in inside sales or B2B account management with proficiency in CRM tools like Salesforce. Experience in pharmaceutical, life sciences, or cold chain logistics is preferred.
TempAid is a premier global innovator in temperature-controlled packaging solutions, specializing in cold chain products designed to preserve the integrity of temperature sensitive items. We proudly operate manufacturing facilities in China, Vietnam, the United States, and Canada. TempAid is also distinguished as the only ISTA Standard 20 Certified Testing lab in Canada, underscoring our commitment to quality and excellence. Join us and become a part of our exciting growth journey!
We are searching for an Inside Account Manager who will work closely with our VP of Sales to support and grow existing customer relationships while serving as a key point of contact for account coordination and client success. This role will partner closely with customers, the TempAid innovation lab, and internal teams to manage post-sale communication, quotes and pricing, product samples and testing timelines, onboarding, and order follow-up to ensure an exceptional customer experience. The ideal candidate is highly organized, relationship-focused, and proactive, with the ability to identify growth opportunities, resolve client issues, and support long-term account retention.
Key Responsibilities
Qualifications
Preferred but not required:
TempAid Cold Chain Packaging is a global leader in temperature-controlled solutions, with operations across four countries serving the pharmaceutical, pharmacy, and laboratory sectors. Our portfolio includes multiple patented cold chain products and proprietary innovations that simplify complex challenges, ensuring that critical pharmaceuticals and laboratory materials remain safe, stable, and effective from production through to patient delivery. As a division of Rapid Aid, a worldwide leader with more than 50 years of expertise in hot and cold applications we combine global scale with proven innovation. We deliver reliable, sustainable packaging designed to safeguard what matters most: patient health and safety.
Offices: 4085 Sladeview Crescent, 11-14, Mississauga, Ontario L5L 5X3, CA · Glasses Industrial Park, Danfu Road, Danyang, Jiangsu 212300, CN · Cau Ha a Hamlet, Quang Trung Commune, Hai Phong City, An Lao District, VN · 4085 Sladeview Crescent, 11-14, Mississauga, Ontario L5L 5X3, CA
TempAid Cold Chain Packaging is a global leader in temperature-controlled solutions, with operations across four countries serving the pharmaceutical, pharmacy, and laboratory sectors. Our portfolio includes multiple patented cold chain products and proprietary innovations that simplify complex challenges, ensuring that critical pharmaceuticals and laboratory materials remain safe, stable, and effective from production through to patient delivery. As a division of Rapid Aid, a worldwide leader with more than 50 years of expertise in hot and cold applications we combine global scale with proven innovation. We deliver reliable, sustainable packaging designed to safeguard what matters most: patient health and safety.
Offices: 4085 Sladeview Crescent, 11-14, Mississauga, Ontario L5L 5X3, CA · Glasses Industrial Park, Danfu Road, Danyang, Jiangsu 212300, CN · Cau Ha a Hamlet, Quang Trung Commune, Hai Phong City, An Lao District, VN · 4085 Sladeview Crescent, 11-14, Mississauga, Ontario L5L 5X3, CA
