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Jobs at Telnyx (Now Hiring) — 2 open

Telnyx logoTelnyx

Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)

Dublin, Leinster, Ireland · Remote OK

Mid level$2M raised

About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringin…

Skills: VoIP, SIP, RTP, Wireshark, Postman

Telnyx logoTelnyx

Solutions Engineer, LATAM (Remote)

São Paulo, São Paulo, Brazil · Remote OK

Mid level$2M raised

About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringin…

Skills: Solutions Engineering, VoIP, SIP, Telecom Infrastructure, Networking

Telnyx logo

Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)

Telnyx

Dublin, Leinster, Ireland • Remote OK

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Mid level

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  • Full-time
  • Posted 6d ago
  • ~40 hrs/week
  • Remote in Dublin, Dublin, Ireland

Responsibilities

Troubleshoot VoIP/SIP calls and API issues using tools like Wireshark and Postman to resolve customer and vendor concerns. Monitor operational alerts and improve self-service documentation while collaborating with engineering squads.

Requirements

Requires strong knowledge of SIP, RTP, and Fax over IP protocols along with experience in product support. Candidates must possess excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Full job description

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

We are looking for Weekend Warriors to support our growing customer base throughout the weekend and during the week. Weekend Warriors would work 5 days a week from Wednesday to Sunday. 
 
The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will
  • Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues.
  • Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams.
  • Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues.
  • Run live packet captures from cloud servers on the Linux terminal.
  • Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries.
  • Monitor operational pager alerts in an efficient and timely manner.
  • Improve customer self service through better processes and documentation.
  • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
  • Liaise with your technical peers for resolution of escalated cases.
 
You May Be Fit For This Role If You Have
  • SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge.
  • Strong customer-focus, interpersonal and communication skills. 
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
  • Continually looking to solve problems.
  • Understand issues and requirements well in order to provide solutions.
  • Outgoing and socially interactive.
  • A self starter looking to assist at any moment and to take the initiative.
  • Balancing daily workload and multi-tasker who can effectively prioritize work.
What We Value
  • Experience in a product support/application role.
  • Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
  • An understanding of general web technologies such as API/SDK's.
  • Experience working with SMS over SIP SIMPLE, SMPP or HTTP(API requests).
  • Confidence with technology and the Internet.
  • A natural curiosity and experience in applying technology to resolve customer issues.
 
Technologies We Use
  • Wireshark for network packet analysis.
  • Postman for API troubleshooting.
  • Linux and the Linux terminal.
  • Tshark to do live captures from the Linux terminal.
  • Metabase, Graylog and Jira.

Working Shift Setup

  • 5 day week: 9 hour shift with 1 hour break.
  • Saturday & Sunday is a set working day.
  • Working days for this role would be Wednesday, Thursday, Friday, Saturday and Sunday.
  • Rest days would be Monday and Tuesday.

Working Shifts

  • 8am to 5pm UTC 
  • Wednesday to Sunday
 
#LI-REMOTE
#LI-KG1

 

 

Related keywords

VoIPSIPRTPT.38WiresharkPostmanLinuxTsharkMetabaseGraylogJiraAPISDKSMS over SIPSIMPLESMPP

About Telnyx

LinkedInVisit site

Edge compute. AI Agent platform. Global communications. All running on the same infrastructure, worldwide.

Industry
Software Development
Company size
201-500 employees
Founded
2009
Headquarters
Austin, Texas
LinkedIn followers
28,605
Total funding
$2M

Infrastructure for real-time AI. Edge compute, voice AI agents, and global communications, all on one platform. We combine global telephony, dedicated AI infrastructure, and full customizability under one roof so you can design and deploy AI-powered agents that feel like part of your team. From low-latency voice streaming to scalable, multi-language support, Telnyx gives you everything you need to build real-time, intelligent voice experiences. Whether you’re enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. And you never have to worry about piecing together multiple providers or sacrificing performance. Build agile. Launch faster. Scale globally. All on one platform built for real-time engagement.

Offices: 600 Congress Ave, 14th Floor, Austin, Texas 78701, US · Waterways House, Grand Canal Quay, 6th Floor, Dublin, Dublin D02 PD39, IE · 1600 Wynkoop St, 5A-B, Denver, Colorado 80202, US · Keizersgracht 221, 1016 DV Amsterdam, Amsterdam, NL · 44 Martin PL, Suite 1107S, Sydney, NSW 2000, AU

CPaaSCloud ConnectivityInferenceReal-time CommunicationsIoTVoice APIConversational AIeSIMProgrammable VoiceVoice AI
View all jobs at Telnyx

About Telnyx

LinkedInVisit site

Edge compute. AI Agent platform. Global communications. All running on the same infrastructure, worldwide.

Industry
Software Development
Company size
201-500 employees
Founded
2009
Headquarters
Austin, Texas
LinkedIn followers
28,605
Total funding
$2M

Infrastructure for real-time AI. Edge compute, voice AI agents, and global communications, all on one platform. We combine global telephony, dedicated AI infrastructure, and full customizability under one roof so you can design and deploy AI-powered agents that feel like part of your team. From low-latency voice streaming to scalable, multi-language support, Telnyx gives you everything you need to build real-time, intelligent voice experiences. Whether you’re enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. And you never have to worry about piecing together multiple providers or sacrificing performance. Build agile. Launch faster. Scale globally. All on one platform built for real-time engagement.

Offices: 600 Congress Ave, 14th Floor, Austin, Texas 78701, US · Waterways House, Grand Canal Quay, 6th Floor, Dublin, Dublin D02 PD39, IE · 1600 Wynkoop St, 5A-B, Denver, Colorado 80202, US · Keizersgracht 221, 1016 DV Amsterdam, Amsterdam, NL · 44 Martin PL, Suite 1107S, Sydney, NSW 2000, AU

CPaaSCloud ConnectivityInferenceReal-time CommunicationsIoTVoice APIConversational AIeSIMProgrammable VoiceVoice AI
View all jobs at Telnyx

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