New York, New York, United States · Hybrid
About TechSee TechSee is the global leader in AI-powered visual assistance, fundamentally changing how humans and machines interact to solve complex real-world problems. Our Visual AI platform—trusted by dozens of Fortun…
Skills: Service Delivery Design, Customer Experience (CX) Strategy, Operational Scaling, AI Implementation, Team Leadership
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Architect and scale the end-to-end service delivery model for a new consumer-facing AI initiative. Lead a high-performing operations team while bridging the gap between product engineering and real-world customer pain points.
Requires senior leadership experience running large-scale CX or service operations, preferably within telecom or connected home industries. Candidates must have a proven track record of driving business results through AI-driven service delivery and scaling functions from the ground up.
TechSee is the global leader in AI-powered visual assistance, fundamentally changing how humans and machines interact to solve complex real-world problems. Our Visual AI platform—trusted by dozens of Fortune 500 enterprises, including Vodafone, ADT, and Altice—combines computer vision, augmented reality, and conversational AI to resolve millions of support interactions every year.
Backed by powerhouse investors like Salesforce Ventures, Telus, and Scale Venture Partners, we are building the future of autonomous, multi-sensory customer support.
We are launching a new groundbreaking, consumer-facing AI initiative that helps solve the problems that plague households with connected devices , and we are seeking a visionary VP Customer Operations to architect, build, and lead it from the ground up.
This is a unique executive opportunity designed for a seasoned leader who has spent years running large-scale service operations, client services, or CX at scale within major telecom operators or enterprise service providers. You know firsthand where traditional support models break, what the metrics hide, and exactly what it takes to drive meaningful resolution and reduce cost-to-serve.
As VP Customer Operations, you will have ownership of how customers experience this new solution, from initial service design through seamless delivery and measurable business outcomes. Operating at the critical intersection of Product, AI, and Go-To-Market, you will be the driving force shaping our operational strategy, building a world-class team, and translating revolutionary AI capabilities into elite, enterprise-grade customer success.
Architect & Scale the Service Delivery Model
Design and execute the end-to-end service delivery framework for the new division, optimizing every touchpoint from customer onboarding to resolution and long-term retention.
Translate cutting-edge Visual & Generative AI capabilities into tangible business outcomes, driving key operational metrics including resolution rates, containment, cost-to-serve, and CSAT.
Build a highly scalable, non-linear operating model tailored for tier-1 enterprise service providers, driving exponential growth without proportional headcount expansion.
Build, Lead & Inspire a High-Performing Team
Recruit, mentor, and develop a world-class team spanning service operations, CX, and customer solutions.
Establish the division’s operational rhythm, defining performance benchmarks, governance, and continuous improvement methodologies.
Bridge Product, AI, and the Field
Partner closely with Product and AI engineering teams to align our product roadmap with the practical, real-world pain points of large-scale service organizations.
Infuse deep domain expertise and operator empathy into the product development lifecycle to ensure our tech solves actual frontline challenges.
Serve as a trusted executive sponsor for key customer and partner relationships, leveraging your industry credibility to champion our vision and secure strategic alignment.
Senior leadership experience running customer service, client services, or CX operations at scale, ideally in connected home, device care, telecom, or a comparable service-heavy environment.
A track record of turning service operations into measurable business results.
Experience building and leading teams through growth and change.
A clear point of view on how AI is reshaping service delivery, and how to do it well.
Comfortable moving from strategy to execution in a fast environment.
Experience with contact centers, smart home support.
Background working with or inside large enterprise service providers.
Experience standing up a new function or division from scratch (0 to 1).
A Product That Matters: Work on a next-gen product reaching millions of consumers. You will be training an AI to solve real-world problems without a rigid script—your impact will literally be heard.
Greenfield Opportunity: Join this initiative at inception. Enjoy the autonomy to pick the right tools, set the right operational patterns, and help build a consumer AI assistant the way it should be built from the ground up.
Cross-Disciplinary Team: Sit at the high-tech intersection of AI researchers, mobile developers, infrastructure engineers, and field-tested domain experts.
Autonomy & Bold Execution: We move fast and trust our experts. We give you the agency, modern tools, and support you need to drive the product's brain forward.
Hybrid Flexibility: Enjoy a collaborative team presence in our NY hub combined with flexible remote days, giving you true ownership over your work-life balance.
See the Solution. Resolution you can see. Results you feel — powered by Visual Agentic AI.
See the Solution. Solve it Together. ✨ TechSee is the first Visual Agentic AI platform for customer service — built to make every issue visible and every interaction easier to solve. Because most customer problems aren’t confusing. They’re just not visible. From self-service to field service, TechSee empowers customers, agents, and AI to see what’s wrong and solve it fast. No more guessing. No more back-and-forth. Just outcomes that make sense. 📈 Higher satisfaction 📉 Lower churn ⚡ Proven ROI We help global brands stop explaining and start showing. Because when the issue is in sight, resolution is in reach. Our platform combines Computer Vision AI, Agentic Intelligence, and patented browser-based technology to deliver real-time, remote visual support — no downloads needed. With TechSee, users get instant guidance on their mobile screens in assisted or self-service modes. It’s support that feels human — even when it's AI. Already live in 53 countries, TechSee powers over 2 million monthly interactions for the world’s most connected brands across Telecom, Smart Home, Consumer Electronics, Utilities, and more. 🎖 Gartner Cool Vendor 🏆 Fast Company Most Innovative 🚀 Backed by Salesforce Ventures, OurCrowd & Telus We proudly power Salesforce's Visual Remote Assistant — and we’re redefining what customer experience looks like. Literally. Support used to be hard to explain. Now? You can see the solution.
Offices: Tel Aviv, IL · Boston, US · London, GB
See the Solution. Resolution you can see. Results you feel — powered by Visual Agentic AI.
See the Solution. Solve it Together. ✨ TechSee is the first Visual Agentic AI platform for customer service — built to make every issue visible and every interaction easier to solve. Because most customer problems aren’t confusing. They’re just not visible. From self-service to field service, TechSee empowers customers, agents, and AI to see what’s wrong and solve it fast. No more guessing. No more back-and-forth. Just outcomes that make sense. 📈 Higher satisfaction 📉 Lower churn ⚡ Proven ROI We help global brands stop explaining and start showing. Because when the issue is in sight, resolution is in reach. Our platform combines Computer Vision AI, Agentic Intelligence, and patented browser-based technology to deliver real-time, remote visual support — no downloads needed. With TechSee, users get instant guidance on their mobile screens in assisted or self-service modes. It’s support that feels human — even when it's AI. Already live in 53 countries, TechSee powers over 2 million monthly interactions for the world’s most connected brands across Telecom, Smart Home, Consumer Electronics, Utilities, and more. 🎖 Gartner Cool Vendor 🏆 Fast Company Most Innovative 🚀 Backed by Salesforce Ventures, OurCrowd & Telus We proudly power Salesforce's Visual Remote Assistant — and we’re redefining what customer experience looks like. Literally. Support used to be hard to explain. Now? You can see the solution.
Offices: Tel Aviv, IL · Boston, US · London, GB
