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Technology Association of Georgia logoTechnology Association of Georgia

Member Services Associate

Atlanta, Georgia, United States · On-site

Entry level$3M raised

Who We Are TAG-Education Collaborative (TAG-Ed) strengthens Georgia’s workforce by providing internships, mentorships, professional development opportunities, immersion experiences and connections to industry professiona…

Skills: Customer Service, Data Analysis, Organization, Verbal Communication, Written Communication

Technology Association of Georgia logo

Member Services Associate

Technology Association of Georgia

Atlanta, Georgia, United States • On-site

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Entry level

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  • Other
  • bachelor degree
  • Healthcare, Dental, Vision, 401(k) With Match
  • Posted 3d ago
  • Apply by Jun 25
  • ~40 hrs/week

Responsibilities

Provide high-quality customer service and administrative support to TAG Societies and corporate members. Manage membership data in the CRM, handle invoicing, and assist with member retention and engagement initiatives.

Requirements

Requires a BA or BS degree and proficiency in Microsoft Office Suite. Candidates must possess strong organizational skills and the ability to build relationships with industry executives.

Full job description

Who We Are

TAG-Education Collaborative (TAG-Ed) strengthens Georgia’s workforce by providing internships, mentorships, professional development opportunities, immersion experiences and connections to industry professionals.  All with the goal to shape the future workforce possibilities and talent of tomorrow. 

TAG’s mission is to Connect, Promote, Influence and Educate Georgia’s technology ecosystem to advance the innovation economy. Through those four foundational pillars TAG serves the technology community, helping to support, grow and ignite tech leaders, companies and the overall Georgia economy.

 

Connect

TAG brings together major players across multiple industry verticals through events, professional societies and mentorships, drawing from the breadth and depth of Georgia’s vast tech ecosystem and TAG’s 30,000+ members to make lasting connections.

 

Promote

TAG tells the story of why Georgia is a top location for technology and provides brand visibility across a vibrant tech space. High-profile awards, digital marketing and global events spotlight Georgia’s technology workforce, and our statewide technology community.

 

Influence

TAG fosters business development and enables companies and leaders to influence our state’s future, making sure we have great policies and a favorable business climate for GA’s technology sector to grow and thrive.

 

Educate

Engagement with TAG enables companies to educate audiences and position themselves as key players. TAG also helps prepare the workforce for today and the future through the TAG-Ed, which promotes robust STEM education opportunities.

Who You Are

This TAG team member is part of TAG’s membership engagement team and is responsible for the support of TAG Societies (volunteer-led groups with an industry, job function, or workforce focus), Society events, and the administration of TAG’s corporate and individual memberships. The ultimate goal is to provide great value to our members that translates into higher member engagement that extend TAG’s brand to both retain members and create leads for new members. Primary success measurements are inclusive of member engagement and member renewals.                                                                                                                                                                                                

 

This is a salaried position with full benefits.

What You'll Do

  • Providing customer service with a personal touch to build member relationships
  • Providing accurate and timely responses to questions regarding membership
  • Preparing communications and materials for membership, orientations, and meetings
  • Conducting presentations over the phone, video, and in person
  • Membership Invoicing and Reporting
  • Managing detailed record keeping requiring extensive computer knowledge, and office skills to maintain member activity and data in TAG’s CRM
  • General event support, inclusive of TAG Society events and major events
  • Manage and maintain content within TAG’s member portal
  • Assist with member retention efforts, including membership renewals and member engagement initiatives
  • Other duties as assigned

What You Bring

Skills Required:

  • Strong operations, data/analytical, and organization skills
  • Strong verbal and written communication skills, including conducting presentations over the phone, online, and in person.
  • Strong multi-tasking and time management skills.
  • Must be able to understand and anticipate the needs of members and deliver quality, member-first customer service.
  • Hard-working self-starter able to navigate a fast-paced environment while still providing attention to detail and approaching tasks conscientiously
  • Eagerness to take initiative and willingness to learn new systems, solve problems and anticipate needs.
  • Strong proficiency in the use of MS Outlook, calendar and email, MS Word, MS Powerpoint, and MS Excel, and the ability to learn the membership database and task management system
  • Willing to work flexible hours, including some evenings
  • Ability to work independently, as well as with a team
  • Ability to travel around Metro Atlanta for various meetings and events
  • Ability to build relationships with executives, members and industry leaders

 

REQUIREMENTS

  • BA or BS Degree

What We Offer

 

  • This is a salaried position: $50k annually
  • Employer-provided healthcare, dental and vision, as well as 401(k) with match

Equal employment opportunity is a fundamental principle at TAG-ED. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.

#INDMM

Related keywords

CRMMember EngagementSTEM EducationMember PortalInvoicingReportingProfessional DevelopmentTechnology EcosystemMember RenewalsMetro AtlantaCorporate MembershipIndustry Verticals

About Technology Association of Georgia

LinkedInVisit site

Supporting our members by generating opportunities for personal, professional and business growth.

Industry
Non-profit Organization Management
Company size
11-50 employees
Founded
1999
Headquarters
Atlanta, Georgia
LinkedIn followers
27,430
Total funding
$3M

The Technology Association of Georgia supports its members by generating opportunities for personal, professional and business growth. By forging these strategic alliances, TAG acts as a primary catalyst to foster a rich growth environment for technology development in Georgia. As a result, TAG's loyal and growing membership is better prepared to meet future challenges as Georgia's technology community becomes a world-class benchmark.

Offices: 2625 Piedmont Rd NE, Suite 56-370, Atlanta, Georgia 30324, US

Professional Development & TrainingProductive NetworkingIndustry Research and InformationCelebrating & Recognizing Georgia InnovationGovernment Advocacyand Promotion of Technology Companies and Georgia Technology NewsNon ProfitGovernmentAssociation
View all jobs at Technology Association of Georgia

About Technology Association of Georgia

LinkedInVisit site

Supporting our members by generating opportunities for personal, professional and business growth.

Industry
Non-profit Organization Management
Company size
11-50 employees
Founded
1999
Headquarters
Atlanta, Georgia
LinkedIn followers
27,430
Total funding
$3M

The Technology Association of Georgia supports its members by generating opportunities for personal, professional and business growth. By forging these strategic alliances, TAG acts as a primary catalyst to foster a rich growth environment for technology development in Georgia. As a result, TAG's loyal and growing membership is better prepared to meet future challenges as Georgia's technology community becomes a world-class benchmark.

Offices: 2625 Piedmont Rd NE, Suite 56-370, Atlanta, Georgia 30324, US

Professional Development & TrainingProductive NetworkingIndustry Research and InformationCelebrating & Recognizing Georgia InnovationGovernment Advocacyand Promotion of Technology Companies and Georgia Technology NewsNon ProfitGovernmentAssociation
View all jobs at Technology Association of Georgia

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