Adelaide, South Australia, Australia · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Customer Success Management, Account Management, SaaS, Onboarding, Churn Management
Adelaide, South Australia, Australia · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Customer Success Management, Account Management, Japanese Fluency, English Communication, SaaS
Xuhui District, Shanghai, China · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Customer Relationship Management, Upselling, Cross-Selling, Provocative Selling, Needs Analysis
Porto, Portugal · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Kotlin, Android SDK, Jetpack Compose, MVVM, MVI
Porto, Portugal · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Kotlin, Android SDK, Jetpack Compose, MVVM, MVI
Porto, Portugal · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Customer Success Management, Account Management, SaaS, Stakeholder Management, Customer Retention
Porto, Portugal · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Customer Success Management, Account Management, Stakeholder Management, Product Adoption, Churn Mitigation
Noida, Uttar Pradesh, India · On-site
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Sitecore XM Cloud, Sitecore Personalize, Sitecore Content Hub, C#, .NET
Clearwater, Florida, United States · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Commercial Judgment, Financial Acumen, Enterprise Deal Structuring, SaaS Contracting, Stakeholder Management
Göppingen (Kernstadt), Baden-Württemberg, Germany · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: UX/UI Design, Prototyping, Mockup Creation, User-Centered Design, User Research
Clearwater, Florida, United States · Hybrid
$90k–$110k/yr
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Field marketing, Event marketing, Demand generation, Partner marketing, Account-based marketing
Göppingen (Kernstadt), Baden-Württemberg, Germany · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Cash Management, Liquidity Planning, Foreign Exchange Monitoring, Financial Reporting, Bank Connectivity
Göppingen (Kernstadt), Baden-Württemberg, Germany · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Cash Management, Liquidity Planning, Foreign Exchange Monitoring, Financial Reporting, Bank Connectivity
Yerevan, Armenia · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Strategic Procurement, Category Management, Supplier Management, Contract Negotiation, Cost Optimization
Mumbai, Maharashtra, India · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Account management, Sales strategy, Channel management, Business development, Pipeline management
Göppingen (Kernstadt), Baden-Württemberg, Germany · On-site
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Legal Research, Corporate Law, IT Law, Administrative Support, Microsoft Office Suite
Göppingen (Kernstadt), Baden-Württemberg, Germany · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Lifecycle Marketing, Campaign Management, User Journey Strategy, Data Analysis, CRM Systems
Göppingen (Kernstadt), Baden-Württemberg, Germany · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: UI/UX Design, Growth Design, Figma, A/B Testing, Conversion Rate Optimization
Porto, Portugal · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Secure-by-design, Threat Modeling, Offensive Security, SDLC Integration, C++
Porto, Portugal · Hybrid
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
Skills: Sales, Up-selling, Cross-selling, SaaS, Polish Fluency
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The Customer Success Manager is responsible for managing a portfolio of customers to drive product adoption, value realization, and long-term relationship growth. This includes leading onboarding journeys, conducting business reviews, and collaborating with internal teams to manage churn and identify expansion opportunities.
Candidates need 3+ years of experience in Customer Success or Account Management within a SaaS or technology environment. Proficiency with CRM tools like Salesforce and the ability to engage both technical and non-technical stakeholders are required.
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
As a Customer Success Manager at TeamViewer, you will play a critical role in ensuring our customers realize the full value of our solutions. You will own a portfolio of customers, proactively drive value and adoption, support business outcomes, and help maintain and grow long-term relationships. Acting as a trusted advisor, you will guide customers through their lifecycle journey from onboarding to expansion while collaborating closely with Sales, Support, Product, and Marketing teams. Acting as a trusted advisor, you will guide customers through their lifecycle journey from onboarding to renewal and expansion while collaborating closely with Sales, Support, Product, and Marketing teams.
Serve as the primary onboarding to act for assigned customers, building strong, long‑term relationships with key stakeholders and decision-makers.
Conduct regular business reviews (IE: QBRs and EBRs) to assess adoption, performance, and alignment with customer goals.
Drive customer engagement by understanding their business needs and recommending best practices for maximizing TeamViewer’s value.
Lead smooth onboarding journeys, ensuring customers are properly set up, trained, and supported throughout the initial implementation phase.
Monitor usage and proactively identify opportunities to improve activation, adoption, and product utilization. Identify customer risks early and engage cross-functional teams to support retention strategies.
Manage churn risks and work with internal teams to address customer challenges quickly and effectively.
Champion customer needs internally to remove obstacles and enhance their overall experience.
Identify expansion opportunities, such as additional licenses, product add‑ons, or region/business unit growth.
Partner with Sales and Renewals to support upsell conversations, prepare proposals, and drive successful contract renewals.
Collaborate with Support to address escalations and ensure timely resolution of customer issues.
Provide feedback to Product Management based on customer insights, adoption patterns, and feature requests.
Work with Marketing and Enablement teams to share customer success stories and contribute to knowledge‑base content.
Track key customer metrics such as adoption, usage trends, health scores, and renewal forecasts.
Maintain accurate and timely documentation of all customer interactions within CRM and Customer Success tools.
3+ years of experience in Customer Success, Account Management, or a related customer facing role in SaaS or technology.
Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders.
Proven ability to manage multiple accounts and priorities in a fast‑paced environment.
Demonstrated success using data to drive decisions and improve customer outcomes.
Experience with remote connectivity, IT management, or enterprise SaaS environments.
Familiarity with CRM tools (e.g., Salesforce) and Customer Success platforms (e.g., Planhat, Gainsight, etc.).
Ability to manage cross-cultural relationships and work effectively with global internal teams
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
Creating a world that works better
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world’s largest enterprises - empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2025, TeamViewer achieved a revenue of around EUR 768 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com. Imprint: TeamViewer Germany GmbH Bahnhofsplatz 2 73033 Göppingen Germany CEO: Oliver Steil CFO: Michael Wilkens CRO: Mark Banfield CPTO: Mei Dent Registration: Ulm HRB 534075 VAT: DE245838579
Offices: Bahnhofsplatz 2, Göppingen, Baden-Württemberg 73033, DE · 5741 Rio Vista Dr, Clearwater, Florida 33760, US · Adelaide, AU · Berlin, DE · Bremen, DE
Creating a world that works better
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world’s largest enterprises - empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2025, TeamViewer achieved a revenue of around EUR 768 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com. Imprint: TeamViewer Germany GmbH Bahnhofsplatz 2 73033 Göppingen Germany CEO: Oliver Steil CFO: Michael Wilkens CRO: Mark Banfield CPTO: Mei Dent Registration: Ulm HRB 534075 VAT: DE245838579
Offices: Bahnhofsplatz 2, Göppingen, Baden-Württemberg 73033, DE · 5741 Rio Vista Dr, Clearwater, Florida 33760, US · Adelaide, AU · Berlin, DE · Bremen, DE
