Jobs at TapMango (Now Hiring) — 3 open

Client Support Representative

Canada · Remote Solely

$40k–$45k/yr

Entry level

<div><strong>About the Role</strong><br aria-hidden="true">TapMango is seeking a Client Support Representative to provide first class customer service and technical support to our merchants. In this role, you'll act as b…

Skills: Customer service, Technical support, Communication skills, Problem solving, Time management

Enterprise Business Development Representative

Toronto, Ontario, Canada · Hybrid

Mid level

<p><strong>About the Role</strong><br>TapMango is seeking a driven and strategic Enterprise Business Development Representative (BDR) to pioneer our growing mid-market sales motion. In this role, you'll be responsible fo…

Skills: Outbound Prospecting, Pipeline Generation, Strategic Outreach, Discovery Meetings, CRM Management

Customer Success Manager Mid-Market

Toronto, Ontario, Canada · Remote OK

$60k–$65k/yr

Mid level

<h1>About the Role</h1><p>We're looking for a proactive, relationship-driven Mid-Market Customer Success Manager to help our merchants maximize the value of their loyalty program while driving long-term retention and gro…

Skills: Relationship Management, Customer Success, Account Management, Churn Mitigation, Contract Renewals

Client Support Representative

Canada • Remote Solely

Entry level

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$40k–$45k/yr
Full-time
Generous time off plan, Fully remote work, Virtual coaching and support, Comprehensive health benefits, Subsidized gym membership, Performance recognition
Posted 8d ago
~40 hrs/week
Remote in Canada

Responsibilities

Provide first-class customer service and technical support to merchants via live chat, email, and phone. Act as a marketing and business consultant to help clients optimize platform usage and drive product adoption.

Requirements

Requires exceptional customer service and technical support experience with strong communication skills. Candidates must be detail-oriented, self-motivated, and capable of working effectively in a remote environment.

Full job description

About the RoleTapMango is seeking a Client Support Representative to provide first class customer service and technical support to our merchants. In this role, you'll act as both a technical support resource and a marketing/business consultant, helping clients get the most out of the platform while resolving their day-to-day needs across live chat, email, and phone.This is a relationship-driven support role, you'll be the first point of contact for merchants, working closely with Sales and Success teams to make sure every client interaction builds trust and drives product adoption.

Salary: CAD 40,000 – 45,000

Schedule:

Core hours: Monday–Friday, 10am–6pm
Plus one rotating evening shift per week (1pm–9pm), which shifts to a different weekday each week
Plus rotating weekend coverage (Sunday–Thursday, 8:30am–4:30pm, with Friday/Saturday off) on a rotating basis

Shift rotation is subject to change in the future.

What You'll Do

Respond to, manage, and resolve support requests via live chat, email, and phone channels
Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs
Provide prompt, friendly, and overall awesome service across all customer interactions
Coordinate incoming requests with the Sales and Success teams to ensure client needs are met
Support administrative tasks regarding billing transactions, shipment processes, hardware setups, and potential merchant design work
Identify opportunities during service interactions to actively share platform best practices to stimulate product adoption and ROI
Identify and escalate defects to development in accordance with established escalation process
Maintain high level of product and internal process knowledge
Participate in and lead additional projects as required

What We're Looking For

Keen interest in technology
Experience providing exceptional customer service/technical support
Excellent written and oral communication skills
Superior customer service skills and a genuine enthusiasm for helping others
Strong computer skills with the ability to learn new software quickly
Experience working in a fast-paced environment
Detail-oriented approach with the ability to juggle multiple tasks simultaneously
Positive attitude and diligent work ethic
Ability to work well independently with minimal supervision
Self-motivated with a high level of autonomy and sound discretion in a remote work environment
Reliable, secure internet connection and ability to work effectively from a remote workplace

About TapMangoAt TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We're currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! Our mission is to empower businesses to do 3 things: retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing the customer experience.

Why Join our Team?Our platform is truly a game changer in the small business arena, and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay, and lots more!

What We Offer

Generous time off plan
Fully remote work, we will assist with making your remote office space as comfortable as possible
Continuous virtual coaching and support
Comprehensive health benefits
Subsidized gym membership
Performance recognition
Professional development program
Growth opportunities (we really mean it!)

TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Notice Regarding Automated Decision-Making:For this role, TapMango may use artificial intelligence or automated tools to assist in screening applications. These tools support, but do not replace, review by our hiring team, all final hiring decisions are made by humans.

Why This Role Is OpenWe're hiring for two Client Support Representative positions: one to backfill a team member who was recently promoted, and one to support our continued team expansion as we grow.

Related keywords

Customer engagement platformTechnical supportCustomer serviceMarketing consultantLoyalty programSaaSRemote workProduct adoptionROIBillingHardware setupLive chatEmail supportPhone supportMerchant servicesAutomation algorithms

About TapMango

LinkedIn Visit site

The loyalty platform trusted by thousands of merchants and millions of customers.

Industry: Software Development
Company size: 51-200 employees
Founded: 2012
Headquarters: Toronto, Ontario
LinkedIn followers: 8,075

TapMango is a powerful customer rewards and engagement platform that helps businesses grow by turning casual shoppers into repeat customers. With fully customizable loyalty programs, online ordering, and POS integrations, TapMango makes it easy for brands to build stronger relationships and drive more revenue. TapMango is a cost-effective, industry-adaptable platform that empowers businesses to launch branded reward programs, automate customer engagement, and compete with top-tier brands. From personalized promotions to seamless integrations, we help businesses stand out and keep customers coming back. Trusted by thousands of merchants across North America and Canada, TapMango is more than just a loyalty program provider, we’re a partner in long-term success.

Offices: 5775 Yonge Street Suite 1801, Toronto, Ontario M2M 4J1, CA

Loyalty ProgramsMarketingCustomer EngagementOnline OrderingSMB MarketingRetail POS SystemsRestaurant POS SystemsCustomer LoyaltySmall Business Rewards ProgramPOS Systems

View all jobs at TapMango

About TapMango

LinkedIn Visit site

The loyalty platform trusted by thousands of merchants and millions of customers.

Industry: Software Development
Company size: 51-200 employees
Founded: 2012
Headquarters: Toronto, Ontario
LinkedIn followers: 8,075

TapMango is a powerful customer rewards and engagement platform that helps businesses grow by turning casual shoppers into repeat customers. With fully customizable loyalty programs, online ordering, and POS integrations, TapMango makes it easy for brands to build stronger relationships and drive more revenue. TapMango is a cost-effective, industry-adaptable platform that empowers businesses to launch branded reward programs, automate customer engagement, and compete with top-tier brands. From personalized promotions to seamless integrations, we help businesses stand out and keep customers coming back. Trusted by thousands of merchants across North America and Canada, TapMango is more than just a loyalty program provider, we’re a partner in long-term success.

Offices: 5775 Yonge Street Suite 1801, Toronto, Ontario M2M 4J1, CA

Loyalty ProgramsMarketingCustomer EngagementOnline OrderingSMB MarketingRetail POS SystemsRestaurant POS SystemsCustomer LoyaltySmall Business Rewards ProgramPOS Systems

View all jobs at TapMango

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