Munich, Bavaria, Germany · Hybrid
Become part of Tanso and decarbonize industries with us. What if the impact of your role extended beyond a job title? Not through marketing spin. Not through vague "purpose-driven" messaging. But through software that he…
Skills: Customer Support, B2B SaaS, Intercom, Zendesk, Linear
Munich, Bavaria, Germany • Hybrid
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Act as the primary point of contact for customer support and triage across various channels while ensuring a high-quality customer experience. Build and scale support tooling, AI engines, and help center content to improve efficiency and bridge customer feedback to the product team.
Requires 1-2 years of experience in a customer-facing B2B SaaS or tech role with proficiency in modern support tools and AI assistants. Must have excellent written communication skills in both German and English and an interest in sustainability.
The ESG & carbon accounting software for industrial companies
Tanso is the ESG and carbon accounting software that industrial companies in DACH rely on to stay competitive and compliant. The Tanso platform enables companies to meet customer requests and regulatory requirements in sustainability, ensuring data management to the highest standards through structured, audit-proof processes. Built specifically for producing companies, Tanso combines deep industrial carbon expertise with flexible data architecture that integrates seamlessly into the existing IT landscape. The platform supports major regulatory frameworks including CSRD, EU Taxonomy, VSME, ISO 14064, EcoVadis, and SAQ 5.0, and features TÜV Rheinland-certified carbon accounting methodology. Developed and hosted in Germany, Tanso is trusted by over 300 industrial customers in carbon-intensive sectors such as automotive, mechanical engineering, food and chemicals to strengthen their competitive position in sustainability and ESG performance.
Offices: Leopoldstraße 55, Munich, Bavaria 80802, DE
The ESG & carbon accounting software for industrial companies
Tanso is the ESG and carbon accounting software that industrial companies in DACH rely on to stay competitive and compliant. The Tanso platform enables companies to meet customer requests and regulatory requirements in sustainability, ensuring data management to the highest standards through structured, audit-proof processes. Built specifically for producing companies, Tanso combines deep industrial carbon expertise with flexible data architecture that integrates seamlessly into the existing IT landscape. The platform supports major regulatory frameworks including CSRD, EU Taxonomy, VSME, ISO 14064, EcoVadis, and SAQ 5.0, and features TÜV Rheinland-certified carbon accounting methodology. Developed and hosted in Germany, Tanso is trusted by over 300 industrial customers in carbon-intensive sectors such as automotive, mechanical engineering, food and chemicals to strengthen their competitive position in sustainability and ESG performance.
Offices: Leopoldstraße 55, Munich, Bavaria 80802, DE
