Southern Dusadh Tola, Bihar, India · Hybrid
Job Description: Role Title - Manager, Marketing Process Surveillance (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitall…
Skills: Process Surveillance, Risk Management, Audit, Compliance, Analytical Skills
Stamford, Connecticut, United States · Hybrid
$100k–$170k/yr
Role Summary/Purpose: The Assistant Vice President, iOS Software Development Engineer III craves working in a hands-on mobile environment and leads by example to make sure projects are delivered on time and to specificat…
Skills: iOS Development, SwiftUI, Swift, UIKit, Object-Oriented Design
Mount Washington, Kentucky, United States · On-site
$27/hr–$33/hr
Overview We believe in setting our employees up for success. That’s why we believe in providing an orientation personalized to your work environment. Even when your orientation period ends, you can rest assured that the …
Skills: Therapeutic Interventions, Manual Therapy Techniques, Patient Documentation, Patient Education, Interdisciplinary Collaboration
Southern Dusadh Tola, Bihar, India · Hybrid
Job Description: Role Title: AVP, Strategy Sciences (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product …
Skills: Data Analytics, Strategy Science, SQL, SAS, Python
Southern Dusadh Tola, Bihar, India · Hybrid
Job Description: Role Title: Technology CSS Quality and Process Control Analyst (L08) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complet…
Skills: Fiserv Systems, Process Control, Quality Assurance, Change Management, KPI/KRI Documentation
Chicago, Illinois, United States · Hybrid
$24/hr–$33/hr
Role Summary/Purpose: The Synchrony Emerging Technology Center at UIUC Research Park is looking for interns. The center will focus on advancing our internal capabilities in artificial intelligence, data science, and othe…
Skills: Artificial Intelligence, Data Science, Big Data Analytics, Proof-of-Concept Creation, Data Visualization
Costa Mesa, California, United States · Hybrid
$100k–$170k/yr
Role Summary/Purpose: The AVP, Security Engineering Controls Program Analyst will support the modernization and operationalization of the Information Security Engineering control landscape. This role helps maintain a con…
Skills: Security Engineering, GRC, Control Mapping, NIST, FFIEC
Central, Delhi, India · Hybrid
Job Description: Role Title: Web Engineer II - Apply & Buy Digital Apps (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digita…
Skills: Java, J2EE, React, JavaScript, HTML
Hyderabad, Telangana, India · Hybrid
Job Description: Role Title: AVP, Principal Mobile Engineer L11 Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled p…
Skills: iOS Development, Android Development, Mobile Architecture, Swift, Kotlin
Hyderabad, Telangana, India · Hybrid
Job Description: Role Title : AVP, API Software Development Engineering Lead (L10) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete …
Skills: Java, Spring Boot, Spring Framework, Spring Cloud, Spring Batch
Stamford, Connecticut, United States · Hybrid
$115k–$200k/yr
Role Summary/Purpose: Synchrony is seeking an AVP, Product Security Architect to provide enterprise-level product security architecture leadership across Synchrony’s application and SaaS ecosystem. This role operates at …
Skills: Product Security Architecture, Threat Modeling, API Security, Secure SDLC, SaaS Security
Costa Mesa, California, United States · Hybrid
$100k–$170k/yr
Role Summary/Purpose: The AVP, Data Loss Prevention Engineer within the Information Security organization will be responsible for driving an enterprise-wide data loss prevention program to safeguard and secure the organi…
Skills: Data Loss Prevention, Cyber Security, Policy Development, Risk Management, Stakeholder Management
Southern Dusadh Tola, Bihar, India · Hybrid
Job Description: Role Title: AVP, Complaints Data Strategy, Architecture & Governance (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most c…
Skills: Data Engineering, Data Architecture, Data Governance, Pypark, ScalaSpark
Hyderabad, Telangana, India · Hybrid
Job Description: Role Title: Mobile Software Engineer (iOS) II - L09 Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enab…
Skills: Swift, SwiftUI, UIKit, RESTful APIs, MVC
Muntinlupa, Metro Manila, Philippines · Hybrid
Job Description: ROLE SUMMARY AND PURPOSE As AVP, Talent Development, you are the strategic partner to the VP, Talent Development and a thought leader shaping an enterprise-ready development strategy that builds high-per…
Skills: Talent Development Strategy, Leadership Development, Job Architecture, Learning Journey Design, Certification Strategy
Stamford, Connecticut, United States · Hybrid
Role Summary/Purpose In this role you will provide administrative support services to T&O SLT members: Senior Vice President, Enterprise Servicing and Senior Vice President, Global Collections, Recovery & Operational Sol…
Skills: Calendar Management, Travel Coordination, Microsoft PowerPoint, Microsoft Excel, Microsoft Word
Costa Mesa, California, United States · Hybrid
$90k–$155k/yr
Role Summary/Purpose: The AVP, Authentication Analytics & Strategy is responsible for leading data-driven strategy development for customer authentication across digital channels. This role drives measurable reductions i…
Skills: Authentication Strategy, Fraud Risk Management, Data Analytics, SAS, Python
Hyderabad, Telangana, India · Hybrid
Job Description: Role Title: AVP, Quality Engineer III L10 Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled produc…
Skills: Appium, Selenium, Cucumber, Gherkin, Java
Hyderabad, Telangana, India · Hybrid
Job Description: Role Title :Mobile Software Engineer (Android) II - Digital Servicing (L09) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most…
Skills: Kotlin, Jetpack Compose, Android Development, RESTful APIs, MVVM
Cebu, Isabela, Philippines · Hybrid
Job Description: ROLE SUMMARY AND PURPOSE As AVP, Talent Development, you are the strategic partner to the VP, Talent Development and a thought leader shaping an enterprise-ready development strategy that builds high-per…
Skills: Talent Development Strategy, Leadership Development, Job Architecture, Learning Journey Design, Certification Strategy
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Execute process and supplier surveillance testing to ensure compliance with laws, regulations, and contractual requirements. Provide guidance on advertising guidelines and support the growth surveillance program's annual planning and documentation.
Requires a bachelor's degree with 2+ years of experience in governance, risk, audit, or compliance, or 4+ years of experience in lieu of a degree. Proficiency in Microsoft Office and experience with risk and control testing are essential.
Job Description:
Role Title - Manager, Marketing Process Surveillance (L09)
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
The performance marketing team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.
Reporting to the VP Growth Surveillance Manager and working in a matrix environment with other VP Growth Surveillance Managers, this role will have the opportunity to work across Growth Surveillance to conduct testing activities to assess compliance with applicable laws, regulations, and contractual requirements. This includes testing of Growth processes, suppliers, and advertising, as well as providing surveillance program support.
Key Responsibilities:
This role will support all of Growth Surveillance and will require flexibility based upon business priorities. Responsibilities will include the following:
Process & Supplier Surveillance Testing
Execute process testing, timely and accurately using standard documentation.
Write test scripts, document test procedures, and maintain evidence and results in accordance with surveillance standards and deadlines.
Analyze outcomes to identify defects, categorize issues, determine root cause, and recommend final conclusions to surveillance management.
Communicate results to process owners and drive closed-loop remediation for all identified defects.
Maintain strong working knowledge of Growth and Supplier processes and applicable regulatory changes; proactively pursue training and learning.
Build partnerships with Growth and Supplier teams aligned to the annual surveillance plan and maintain an organized repository of workpapers/evidence supporting testing activities.
Advertising Surveillance
Partners closely with our supplier to guarantee the prompt and seamless addition of Synchrony clients into the Advertising Surveillance monitoring portal, ensuring up-to-date and comprehensive oversight.
Deeply understands advertising guidelines and delivers clear, insightful guidance and constructive feedback to internal teams, empowering them to create compliant and impactful advertising.
Program Support
Aid the VP, Growth Process Surveillance leader in completing the quarterly refresh process, annual plan, and help to ensure documentation across multiple platforms is consistent and in compliance with the Enterprise Surveillance Policy.
Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or Growth experience.
Risks and controls or testing/surveillance and/ audit experience
Critical thinking and time management skills
Effective written and verbal communication skills
Experience applying analytical skills and attention to detail
Proven ability to work independently and meet deadlines
Proficiency in Microsoft Office Suite applications
Financial Services / Credit Card and/or Banking industry experience
3+ years in Financial Services industry, including an operating knowledge of regulatory requirements
2+ years’ experience in assessing risks and controls or testing/surveillance and/ audit experience
Experience applying analytical skills and attention to detail
Understanding of Growth business systems & processes
Strong experience with process maps, CTCs, CTQs, Process Universe, risk and control analysis and documentation, and other key governance elements.
Effective written and verbal communication skills
Proven ability to work independently and meet deadlines
Experience working in the FD/Fiserv/Workfront
Proficiency in Microsoft Office Suite application.
Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or Growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or Growth experience.
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday.
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
L07+ Employees can apply.
Job Family Group:
MarketingAt Synchrony, our driving force is to be essential to people's everyday lives by making it easier for the many millions of people who rely on us to access their essential needs and everyday wants with consumer financing that works for them – from their first credit card to a lifetime of flexibility. We do this by helping people make informed, smart credit choices so they can live healthier financial lives and by connecting them to Synchrony's ecosystem of hundreds of thousands of small- and mid-sized businesses and health and wellness providers that are the backbone of the U.S. economy.
Offices: HQ, Stamford, Connecticut 06902, US · 950 Forrer Blvd, Kettering, OH 45420, US · 10840 Ballantyne Commons Pkwy, Charlotte, NC 28277, US · 222 W Adams St, Chicago, IL 60606, US · Hitech City Road, Hyderabad, TS 500081, IN
At Synchrony, our driving force is to be essential to people's everyday lives by making it easier for the many millions of people who rely on us to access their essential needs and everyday wants with consumer financing that works for them – from their first credit card to a lifetime of flexibility. We do this by helping people make informed, smart credit choices so they can live healthier financial lives and by connecting them to Synchrony's ecosystem of hundreds of thousands of small- and mid-sized businesses and health and wellness providers that are the backbone of the U.S. economy.
Offices: HQ, Stamford, Connecticut 06902, US · 950 Forrer Blvd, Kettering, OH 45420, US · 10840 Ballantyne Commons Pkwy, Charlotte, NC 28277, US · 222 W Adams St, Chicago, IL 60606, US · Hitech City Road, Hyderabad, TS 500081, IN
