Bordeaux, Nouvelle-Aquitaine, France · On-site
🎯 Our Mission & Impact Every day, we strive to enable healthcare professionals to provide better care. Our solutions support doctors, pharmacists, nurses, and dentists in securing prescriptions, saving time, and improvi…
Skills: B2B Project Management, Client Relationship Management, Cross-functional Coordination, Risk Management, SaaS Integration
Bordeaux, Nouvelle-Aquitaine, France · On-site
🎯 Our Mission & Impact Every day, we strive to enable healthcare professionals to provide better care. Our solutions support doctors, pharmacists, nurses, and dentists in securing prescriptions, saving time, and improvi…
Skills: B2B Project Management, Client Relationship Management, Cross-functional Coordination, Risk Management, SaaS Delivery
Bordeaux, Nouvelle-Aquitaine, France · On-site
🎯 Notre mission & impact Nous œuvrons chaque jour pour permettre à chaque professionnel de santé de mieux soigner. Nos solutions accompagnent médecins, pharmaciens, infirmiers et dentistes pour sécuriser les prescriptio…
Skills: B2B Project Management, Client Relationship Management, SaaS Delivery, Cross-functional Coordination, Risk Management
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Manage a portfolio of client projects end-to-end, ensuring timely delivery and effective risk management. Act as the primary point of contact for clients while coordinating cross-functionally with product, technical, and medical teams.
Requires at least 5 years of B2B project management experience, preferably in SaaS or digital health. Must possess strong organizational skills and proficiency in collaboration tools like Jira and Notion.
Every day, we strive to enable healthcare professionals to provide better care. Our solutions support doctors, pharmacists, nurses, and dentists in securing prescriptions, saving time, and improving the monitoring of millions of patients. We design innovative solutions combining artificial intelligence and medical expertise. These solutions integrate seamlessly into the core software used by healthcare professionals, making them more efficient, innovative, and compliant with regulations.
Founded in 2017 by Dr. Clément Goehrs, Dr. Louis Letinier, and Alicia Bel-Letoile, Synapse Medicine now brings together more than 80 passionate experts across France and the United States.
🚀 What you will help build, and for whom:
Prescription decision-support solutions: ensuring every healthcare professional has access to accurate, instant recommendations tailored to the context and the patient.
A medical intelligence platform: deployed in top hospitals and available to every healthcare professional.
Tools that bridge the gap between regulatory requirements, therapeutic relevance, and ease of use.
Join Synapse Medicine as a Technical Project Manager within our Customer Operations team, and play a pivotal role in ensuring delivery reliability, driving quality client engagement, and scaling our organization.
You will manage a portfolio of client projects spanning multiple product lines and client profiles. This is a high-visibility role with direct client contact, within an organization that empowers you to make an impact.
This position focuses primarily on coordination, organization, and client relations. If you are customer-centric, possess strong project rigor, and want to understand high-impact medical products, you are in the right place.
Take end-to-end ownership of a specific subset of the active project portfolio.
Plan, track, and deliver projects on time, while effectively managing risks and priorities.
Structure and maintain project deliverables, including plans, milestones, action items, and key decisions.
Identify bottlenecks and proactively escalate issues when necessary.
Lead key milestones in the client relationship: kick-offs, workshops, steering committees, and follow-up meetings.
Act as the primary point of contact for clients on the projects under your responsibility.
Build lasting, trust-based relationships focused on the long-term success of the partnership.
Work cross-functionally with the Revenue, Product, Tech, QARA (Quality Assurance & Regulatory Affairs), and Medical teams to ensure project alignment and progress.
Document meetings, decisions, and action items with rigor and ensure they are easily accessible.
Contribute to elevating the quality of the team's delivery processes.
Participate in building a structured and scalable delivery organization with clear processes and documented handover protocols.
Contribute to capturing project learnings and driving continuous improvement across the team's practices.
Minimum of 5 years of experience in B2B project management, ideally within a SaaS, digital health, or consulting environment.
Comfortable in fast-growing environments, managing multiple projects simultaneously with diverse stakeholders.
Knowledge of the digital health sector (medical software, healthcare facilities, or regulated environments) is a significant asset. Alternatively, a strong ability to learn quickly is expected, supported by structured onboarding.
B2B project management expertise (methodology, tools, and rigor).
Leading client meetings: kick-offs, steering committees, and workshops.
Structured tracking of deliverables, milestones, risks, and decisions.
Cross-functional coordination across product, technical, commercial, and medical teams.
Proficiency with management and collaboration tools (Notion, Jira, or equivalent).
Professional English (written and spoken).
Knowledge of the digital health sector: medical software, healthcare facilities, the pharmaceutical industry, or regulated environments.
Experience with enterprise accounts involving formalized project governance (programs, committees, reporting).
Understanding of SaaS integration environments, without needing to be a technical expert.
Experience in building or improving delivery processes.
Rigor and organizational skills: You naturally bring structure to ambiguous situations.
Handling complexity: You manage multiple topics simultaneously without compromising on quality.
Strong interpersonal skills: You are confident in both written and verbal communication, whether interacting with demanding clients or internal teams.
Autonomy and initiative: You are proactive and don't wait for instructions to take action.
Clear and concise communication: Regardless of the audience, you get straight to the point.
Team spirit: You enjoy collaborative building and sharing your learnings.
Variable bonus based on personal objectives and overall company performance
BSPCE (Stock Options)
Health Insurance: 100% company-covered (Alan)
Meal Voucher: Edenred card (€7.50, with 50% employer contribution)
Transportation: 50% of public transport costs covered
Holiday bonus (Prime de vacances)
Our Mission: Joining us means bringing innovative services to a healthcare sector in the midst of a revolution, while being part of a tight-knit, supportive team. In fact, we are featured in the 2025 mapping of French Impact Startups by Bpifrance Le Hub, France Digitale, and Mouvement Impact France! 🎉
Growth: Over 15 new team members joined us in 2025, and we are still growing! 💪
International: We are launching our solutions in the European and US markets.
Values: Every team member proudly embodies our core values: audacity, kindness, trust, and freedom.
Our offices are (incredible 🤐) and located right in the heart of Bordeaux (5 minutes from the tram), as well as in Paris and Lacanau.
Our two annual company retreats always take place in extraordinary locations.
Monthly internal events organized by Isabelle 🦸🏻♀️.
Achieving Medication Success with Clinical Decision Support
At Synapse Medicine, we believe in medication success, and are dedicated to creating the technology that makes it possible for everyone. To achieve this goal, we have built an extensive global knowledge base for medication using algorithms to ensure the most reliable, up-to-date data. On the front-end, Synapse Medicine provides a SaaS platform and UI components that are used to prescribe, dispense, and manage medications across the entire patient journey. Synapse is working with world-leading hospitals and digital health companies in the United States, Europe, and Japan to transform today’s medication regimens into tomorrow’s medication success.
Offices: 17, Rue Vauban, Bordeaux, Nouvelle-Aquitaine 33000, FR · 524 Broadway, New York, New York 10012, US
Achieving Medication Success with Clinical Decision Support
At Synapse Medicine, we believe in medication success, and are dedicated to creating the technology that makes it possible for everyone. To achieve this goal, we have built an extensive global knowledge base for medication using algorithms to ensure the most reliable, up-to-date data. On the front-end, Synapse Medicine provides a SaaS platform and UI components that are used to prescribe, dispense, and manage medications across the entire patient journey. Synapse is working with world-leading hospitals and digital health companies in the United States, Europe, and Japan to transform today’s medication regimens into tomorrow’s medication success.
Offices: 17, Rue Vauban, Bordeaux, Nouvelle-Aquitaine 33000, FR · 524 Broadway, New York, New York 10012, US
