United States · Remote Solely
$46k–$73k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Outbound calling, Telemarketing, Sales, Communication skills, Customer service
United States · Remote Solely
$136k–$214k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Product Marketing, Go-To-Market Strategy, B2B Marketing, Healthcare Payor Ecosystem, Value Proposition Development
United States · Remote Solely
$136k–$214k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Product Marketing, B2B Marketing, Go-To-Market Strategy, Enterprise Sales Enablement, Value Proposition Development
Porto Alegre, Rio Grande do Sul, Brazil · Hybrid
$51k–$80k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Marketing operations, HubSpot, Salesforce, SQL, Data analytics
Remote Solely
$263k–$413k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Go-to-market strategy, Product marketing, Competitive intelligence, Sales enablement, Market positioning
United States · Remote Solely
$40k–$63k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Customer service, Communication, Multitasking, Technical support, AI tools
Remote OK
$115k–$180k/yr
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employ…
Skills: Partner Operations, Account Management, Billing Management, Data Integration, Implementation Management
Porto Alegre, Rio Grande do Sul, Brazil · Remote OK
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Pediatrics, Clinical Assessment, Prescribing, Digital Communication, Portuguese Fluency
Texas, United States · Remote OK
$162k–$311k/yr
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Enterprise Sales, Consultative Sales, Healthcare Sales, Employee Benefits, Pipeline Management
Porto Alegre, Rio Grande do Sul, Brazil · Hybrid
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Musculoskeletal Treatment, Patient Care, Clinical Video Annotation, Digital Healthcare, AI Proficiency
Porto Alegre, Rio Grande do Sul, Brazil · Remote OK
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employ…
Skills: Deal Desk, Commercial Contracting, RFP Response, Salesforce, Contract Negotiation
Portugal · Remote OK
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time trea…
Skills: Data Annotation, Quality Assurance, Content Review, Attention To Detail, Human Anatomy
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The Outbound Specialist is responsible for converting leads into Sword Health members by guiding them through the enrollment process over the phone. They will collaborate with internal teams to provide comprehensive support while utilizing AI tools to optimize outreach and engagement.
Candidates should have at least 2 years of experience in outbound calling, telemarketing, or sales, along with excellent verbal communication skills. Proficiency in using AI tools for productivity and a high school diploma or equivalent are required.
We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support.
You'll be joining the Growth team—a passionate, driven team dedicated to expanding access to Sword Health programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that make a real impact.
\nAI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Driving Enrollments: You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;
Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;
Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;
Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;
Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.
You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.
2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;
Excellent verbal communication and interpersonal skills;
Professional and courteous phone manner;
Ability to persuade and influence others;
Strong organizational and time management skills;
Ability to handle rejection and maintain a positive attitude;
Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);
High school diploma or equivalent (bachelor's degree preferred);
Being proficient in English (Spanish would be a plus).
Artificial Intelligence to heal our world.
Sword is building the future of healthcare through AI Care, a field we pioneered that brings together Artificial Intelligence and Clinical Experts to tackle healthcare’s biggest bottlenecks - access, outcomes, and cost. The result is a world where clinicians are able to focus on what they do best - handling nuance, providing empathy, and delivering the human touch -, while AI focuses on delivering hyper-personalized treatment programs, ensuring scalability, and being available 24/7 so that healthcare meets the needs of the patient, not the other way around. Our platform spans the full continuum of care, from predicting and preventing pain, to treating physical and mental health, and optimizing healthcare operations. We are trusted by over 2,000 organizations globally, across employers, health plans, and governments, having helped our clients generate over $1 billion in healthcare savings, largely by avoiding unnecessary procedures, such as surgeries, imaging, ER visits, and others. We’re backed by some of the world’s most seasoned investors, such as Khosla Ventures, General Catalyst, Founders Fund and others, and currently valued at $4B. We believe in - and are building toward - a world where AI Care is within arm’s reach of every human. If this mission inspires you, join us in building that future: https://swordhealth.com/company/careers.
Offices: New York, New York 10018, US
Artificial Intelligence to heal our world.
Sword is building the future of healthcare through AI Care, a field we pioneered that brings together Artificial Intelligence and Clinical Experts to tackle healthcare’s biggest bottlenecks - access, outcomes, and cost. The result is a world where clinicians are able to focus on what they do best - handling nuance, providing empathy, and delivering the human touch -, while AI focuses on delivering hyper-personalized treatment programs, ensuring scalability, and being available 24/7 so that healthcare meets the needs of the patient, not the other way around. Our platform spans the full continuum of care, from predicting and preventing pain, to treating physical and mental health, and optimizing healthcare operations. We are trusted by over 2,000 organizations globally, across employers, health plans, and governments, having helped our clients generate over $1 billion in healthcare savings, largely by avoiding unnecessary procedures, such as surgeries, imaging, ER visits, and others. We’re backed by some of the world’s most seasoned investors, such as Khosla Ventures, General Catalyst, Founders Fund and others, and currently valued at $4B. We believe in - and are building toward - a world where AI Care is within arm’s reach of every human. If this mission inspires you, join us in building that future: https://swordhealth.com/company/careers.
Offices: New York, New York 10018, US
