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Jobs at Swish Group of Companies (Now Hiring) — 11 open

Swish Group of Companies logoSwish Group of Companies

Customer Care Representative

Dartmouth, Nova Scotia, Canada · On-site

$43k/yr

Entry level

Join Swish as a Customer Care Representative About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces wher…

Skills: Customer Service, Sales, Order Processing, Retail Merchandising, CRM

Swish Group of Companies logoSwish Group of Companies

Customer Development Manager

Vancouver, British Columbia, Canada · On-site

$65k–$80k/yr

Mid level

Join Swish as a Customer Development Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces wher…

Skills: B2B Sales, Account Management, Sales Forecasting, Opportunity Management, Negotiation

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

Kingston, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Planning, Negotiation, Stakeholder Management

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

Peterborough, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Planning, Negotiation, Stakeholder Management

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

Ottawa, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Planning, Negotiation, Stakeholder Management

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

London, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Planning, Negotiation, Stakeholder Management

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

Barrie, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Account Planning, Stakeholder Management, Negotiation

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

Whitby, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Planning, Negotiation, Stakeholder Management

Swish Group of Companies logoSwish Group of Companies

Enterprise Account Manager

Oakville, Ontario, Canada · On-site

$80k–$105k/yr

Mid level

Join Swish as an Enterprise Account Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where…

Skills: Account Management, Business Development, Strategic Planning, Negotiation, Stakeholder Management

Swish Group of Companies logoSwish Group of Companies

Warehouse Associate

Peterborough, Ontario, Canada · On-site

Mid level

Join Swish as a Warehouse Associate About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they wo…

Skills: Forklift Operation, Reach Truck Operation, Order Picking, Inventory Management, Loading And Unloading

Swish Group of Companies logoSwish Group of Companies

Customer Development Manager

Surrey, British Columbia, Canada · On-site

$65k–$80k/yr

Mid level

Join Swish as a Customer Development Manager About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces wher…

Skills: B2B Sales, Account Management, Sales Forecasting, Relationship Building, Negotiation

Swish Group of Companies logo

Customer Care Representative

Swish Group of Companies

Dartmouth, Nova Scotia, Canada • On-site

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Entry level

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  • $43k/yr
  • Full-time
  • high school
  • Extended Health & Dental Care, Registered Retirement Savings Plan (RRSP), Employee & Family Assistance Program (EFAP), Rewards & Recognition Program, Employee Discounts, Training And Development
  • Posted 6d ago
  • ~40 hrs/week

Responsibilities

Act as the primary liaison for customers by handling inquiries, processing orders, and managing retail store operations. Proactively engage clients to understand business needs and provide best-in-class cleaning solutions.

Requirements

Requires a high school diploma and 1-2 years of experience in a customer-facing role. Proficiency in MS Excel and experience with CRM or eCommerce platforms is considered an asset.

Full job description

Join Swish as a Customer Care Representative

 

About Swish:

 

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

 

About the Role:

 

As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish’s products will be key assets.

 

Key Responsibilities:

 

  • Support the day-to-day operations of Swish’s retail store by welcoming and serving customers, identifying their needs, recommending appropriate products, processing and invoicing orders, and maintaining effective retail merchandising standards
  • Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
  • Accurately take customer orders by email or telephone in an efficient manner
  • Assist customers with online orders or questions related to Swish’s website Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products
  • Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions 
  • When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
  • Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
  • Complete invoicing, billing, and reporting
  • Utilize ERP and CRM platforms with confidence
  • Communicate with various teams and branches to obtain stock to fill backorders
  • Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs

 

What You Bring:

 

  • High School diploma
  • 1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
  • Basic customer service skills to confidently and accurately address customers’ needs
  • Organizational and multitasking skills
  • Strong computer and technical skills including experience with MS Excel
  • Experience with a CRM and other sales technologies is considered an asset
  • eCommerce experience considered an asset 
  • Attention to detail to accurately process invoices and reporting
  • Professional demeanor and telephone etiquette

 

Job Details & What We Offer

 

A people-first company

  • Membership in the Swish family — we treat our employees with integrity and have since 1956

 

 The role

  • Location: Dartmouth, NS
  • Hours of Work: Monday to Friday – 8AM to 5PM
  • Salary: Starting at $43,000 annually
  • Variable compensation: Annual performance bonus eligibility
  • Vacation: Starting at 3 weeks

 

 Benefits from Day 1

  • Company-paid Extended Health & Dental Care
  • Company contributions to a Registered Retirement Savings Plan (RRSP)
  • Employee & Family Assistance Program (EFAP)

 

Extras that matter

  • Rewards & Recognition program that celebrates great work and meaningful contributions
  • Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
  • Unlimited training and development with an industry-leading brand to help you grow your career

 

Role Information:

Existing vacancy

 

 

Equal Opportunity
Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

 

Accessibility & Accommodation
Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

 

Pre-Employment Screening
Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

 

AI Disclosure
Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.

Related keywords

Customer CareRetailCRMERPMS ExceleCommerceInvoicingCleaning SuppliesCustomer Relationship ManagementOrder ManagementMerchandisingProfessional Etiquette

About Swish Group of Companies

LinkedInVisit site
Industry
Holding Companies
Company size
201-500 employees
Headquarters
Peterborough, Ontario
LinkedIn followers
115

Offices: 2060 Fisher Drive, Peterborough, Ontario K9J 6X6, CA

View all jobs at Swish Group of Companies

About Swish Group of Companies

LinkedInVisit site
Industry
Holding Companies
Company size
201-500 employees
Headquarters
Peterborough, Ontario
LinkedIn followers
115

Offices: 2060 Fisher Drive, Peterborough, Ontario K9J 6X6, CA

View all jobs at Swish Group of Companies

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